Just yesterday this has started happening, it does not matter which song I play it always starts playing a song from my favourites playlist. I tried turning my phone of and on but its still happening. I have a premium deezer subscription plan from T-Hrvatski Telekom. This glitch never happened to me until yesterday.
Userlevel 7
+5
Hi
To address your issue, please try the following steps:
- Restart the Deezer app: Close the app completely and then reopen it.
- Clear the app cache: Go to Settings > Apps > Deezer > Storage > Clear Cache. This will remove any temporary files that might be causing the error.
- Update the Deezer app to ensure you have the latest version installed.
- Restart your device: Turn it off completely and then turn it back on after a few seconds.
If the problem persists after trying these steps, please provide the following information:
- Have you tried logging out and logging back in using your email address?
- What is the brand and model of the device you are experiencing issues with?
- Which operating system version (Android, iOS, Windows, or Mac) is installed on your device?
- If you're using the Deezer app, what is the current version installed?
- If you're accessing Deezer through a web browser, please specify the browser (Chrome, Firefox, Safari, or Microsoft Edge) and its latest version.
Additionally, please send a video demonstrating the steps you've taken and a screenshot of the Deezer app showing the "Data and storage" option.
Thank you for your help.
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.