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Hitmaker
jarnost
Hitmaker
May 10, 2024
Answered

My account appears to be free even though I paid

  • May 10, 2024
  • 57 replies
  • 809 views

Before I start I wanna say i'm pissed off and i'm considering leaving Deezer after 10 years!

It first started out with not showing the ‘Featured in’ section on the artist page anymore(first in webbrowser, then the desktop app, and still isn't fixed after I told them about it more than a month ago), and now my account is blocked because it appears to be free even though I paid only a couple days ago(auto payment, never had a problem with it).

I don't know what's going on at Deezer but i'm at the breaking point, FIX THIS SHIT!
(and before you reply with it; the 'I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free’ section doesn't help either)

      Best answer by Jaime.Deezer

      Update: The problem has been fixed

      Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
      All impacted accounts have been rectified.
      We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
      Thank you for your support.

      57 replies

      Show previous replies
      Hitmaker
      jarnostAuthor
      Hitmaker
      May 10, 2024

      Same here, was playing music and all off a sudden I get an add saying I need to pay for premium

      Roadie
      kyrons
      Roadie
      May 10, 2024

      I paid with Google Play, so I contacted them for a refund and received it immediately. Then I paid directly Deezer (of course with the new family subscription cost 😑) and now it seems to work. I’m asking myself what would had happened if I had paid directly Deezer 5 days ago… 

      I can see on my Deezer account as well that my payment has been received, so I’m assuming this is a misconfiguration of some sort in Deezer end and hoping that it will be fixed, preferably sooner than later.

      Exactly the same issue here. Hopefully it gets sorted soon. 

      Roadie
      Mila Bo
      Roadie
      May 10, 2024

      Same here, are they having some technical issue???

      Hitmaker
      dougwhitt
      Hitmaker
      May 10, 2024

      Hi, I have had a Deezer Family Plan for some years, however while listening today I received an advert and when I checked my plan it said that I was on the free plan and needed to subscribe. I have tried logging out and then logging in. Please advise how I rectify as I am already a subscriber? Thanks. 

        Roadie
        tamas_r
        Roadie
        May 10, 2024

        Same problem here, also unable to reach any agents through the chat. Very disappointed!

        I hope they will reimburse the lost days or compensate in some way if the service will be down all weekend…

        Hitmaker
        jarnostAuthor
        Hitmaker
        May 10, 2024

        It appears more users are having this problem, I was listing to music and got an add saying I need to subscribe to premium

          Hitmaker
          jarnostAuthor
          Hitmaker
          May 10, 2024

          Same problem here, also unable to reach any agents through the chat. Very disappointed!

          I hope they will reimburse the lost days or compensate in some way if the service will be down all weekend…

          Totally agree with that last part!

          Hitmaker
          dougwhitt
          Hitmaker
          May 10, 2024

          Thanks for letting me know that I'm not alone, hopefully it is resolved soon. 

          Hitmaker
          Bal Censon
          Hitmaker
          May 10, 2024

          i have the same problem just now. i just paid my subscription last May 5, 2024 and now it is saying i am not subscribed.

          Deezer, what happened?

          Roadie
          Kuotient
          Roadie
          May 10, 2024

          Same here. If this issue is not resolved ASAP, this might be the straw that breaks the camel’s back for me.

            Show more replies
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