My account appears to be free even though I paid

Forum|Forum|2 years ago
May 10, 2024
57 replies
809 views

Before I start I wanna say i'm pissed off and i'm considering leaving Deezer after 10 years!

It first started out with not showing the ‘Featured in’ section on the artist page anymore(first in webbrowser, then the desktop app, and still isn't fixed after I told them about it more than a month ago), and now my account is blocked because it appears to be free even though I paid only a couple days ago(auto payment, never had a problem with it).

I don't know what's going on at Deezer but i'm at the breaking point, FIX THIS SHIT!
(and before you reply with it; the 'I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free’ section doesn't help either)

Best answer by Jaime.Deezer

Update: The problem has been fixed

Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
All impacted accounts have been rectified.
We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
Thank you for your support.

Show previous replies

D

Doinky

Roadie

Having the same issue. Payment has cleared so not a payment issue. I've logged out and back in, restarted my phone also.

Must be an issue on deezers side

J

jarnostAuthor

Hitmaker

Having the same issue. Payment has cleared so not a payment issue. I've logged out and back in, restarted my phone also.

Must be an issue on deezers side

I'm really hoping they didn't take the day after Ascension Day off and leaving this to be fixed on monday...

A

AttilaDK

Roadie

Today by ongoing PAID Family subscription was suddenly changed to FREE (for my entire family of 4)- eventhough I have had the same account and the same payment method for 3 years now WITH confirmed payment form PayPal.

Support seems to be completely oblivious and completely ignore all my evidence of both payment and account.

I’ll give them 3 hrs and then go back to Spotify. Deezer service SUCKS

J

jarnostAuthor

Hitmaker

I paid for a year, why did they cut my subscription???

So it doesn't just effect monthly payments.

J

jarnostAuthor

Hitmaker

Have you been able to get any live support?

K

kdy1970

Roadie

I have paid my monthly Family subscription on 4th May 2024 but my account is saying i’m on the free version.

None of my Family members can access their music profiles all of a sudden.

Anyone got any ideas?

Thanks

A

AlexandraFromBavaria

Guitar Hero

We’re having a family premium account for many years as well, and today suddenly it stopped working. Hope this gets fixed soon, as we’re power users :-)