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π¨βββββββ BREAKING NEWS: Deezer Premium/Family π¨βββββββ (Update)
+7Update:
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+6Hi
Could you please check if now your plan is already active?
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Will the people who had paid to resubscribe despite having active subscriptions getting a refund?? Because I paid despite having an active subscription before realizing there is a bigger issue happening and I didnβt happen to do something wrong
+6Hi
Here are the possible solutions to address your case:
- We can refund your subscription and add the missing days corresponding to the payment you made earlier. or
- If your payment was processed through Google, you can wait until your current subscription expires. Once it transitions to a free account, we'll make sure to credit the missing days to your subscription.
LeonΓdia.Deezer wrote:
Hi
Here are the possible solutions to address your case:
- We can refund your subscription and add the missing days corresponding to the payment you made earlier. or
- If your payment was processed through Google, you can wait until your current subscription expires. Once it transitions to a free account, we'll make sure to credit the missing days to your subscription.
How would I be able to get the first option?? Would it still be an eligible option if it did go through google??
+6Hi
Feel free to get in touch if you need help.
LeonΓdia.Deezer wrote:
Hi
Feel free to get in touch if you need help.
mine is . thanks !
+6Hello
Just let me know what you want to do.
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LeonΓdia.Deezer wrote:
Hello
Just let me know what you want to do.
I would like option 1 thx
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+6Hi
Could you please check if everything is okay with your account?
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LeonΓdia.Deezer wrote:
Hi
Could you please check if everything is okay with your account?
It says I have been refunded and my subscription will end on the 29th of this month
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LeonΓdia.Deezer wrote:
Okay. Thank you
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Jaime. wrote:
Update:
Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
All impacted accounts have been rectified.
We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
Thank you for your support.
Dear Community users,
We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.
Rest assured, our team is working diligently to fix this issue as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding.
Updates will be provided as soon as the problem is resolved
my account is still having the issue. Can you rectify please.
i am a deezer family hifi subscriber. just paid last 5/5/2024. now deezer is saying βdeezer is not available in my countryβ.
+7
Thanks
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+7Could you please logout and login again? If that doesnβt work, please get in touch with our Deezer Support Team.
Thanks
Jaime. wrote:
Thanks
i can play on my desktop but my other devices canβt. Also, i cannot add my family members.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.