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Legacy family subscription to new family subscription migration

  • April 22, 2022
  • 1 reply
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M
Tiny Dancer

I subscribed to the legacy Family plan (which allows 5 profiles) some time ago. I want to migrate to the new Family plan (which allows multiple accounts) with Hi-def. I have 2 questions about this.

 

1. How to migrate?

On the Android app, if I go to "Change Plan" it's only showing me "Deezer Premium". I'm assuming it's because I'm kinda already using the family plan albeit the old one. How do I change my subscription to the new Family plan?

 

2. What happens to the profiles?

There are several profiles already there in my legacy Family plan account. If I migrate to the new plan, what happens to them? Can they be migrated over to individual accounts?

Best answer by Anonymous

Hey @mthahzan 

You need to cancel your current subscription. As soon as it has expired, you can book the new family subscription. The profiles are preserved and can later be converted into independent accounts.

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  • Anonymous
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  • Answer
  • April 22, 2022

Hey @mthahzan 

You need to cancel your current subscription. As soon as it has expired, you can book the new family subscription. The profiles are preserved and can later be converted into independent accounts.

Jaime.Deezer
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  • Jaime.Deezer
    Jaime.Deezer
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