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One Hit Wonder
Clare Duggan
Apr 24, 2022 8:04 AM UTC

my playlist

Hi

 

So for a few days my playlist wo t play. It days something to do with my subscription. My subscription is upto date and paid on the 24th of each month. I have a family membership and we are all the same.  We have redownloaded the app and tried all sorts.  Hoping to sort this as indont wanna go to Spotify or amazon. 

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    3 replies

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    Apr 24, 2022 9:08 AM UTC

    Hello @Clare Duggan I am sorry to hear that.
    Do you get any error message when you try to listen to your playlists?
    Can you provide more information in order to investigate?
    Thanks 

    One Hit Wonder
    Clare DugganAuthor
    Apr 24, 2022 5:37 PM UTC

    Hi.  

     

    Yes it states problem with subscription please log out.

     

    That is all it states

     

    Clare

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    Apr 25, 2022 1:41 PM UTC

    Hey there @Clare Duggan, 

    I think you have an unofficial version of the app. 

    We recommend that you download our official application:

    - PC/Mac: https://www.deezer.com/download
    - Android: https://play.google.com/store/apps/details?id=deezer.android.app
    - iOS: https://apps.apple.com/app/deezer-musique-et-podcasts/id292738169

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