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my playlist

C
Runaway Baby

Hi

 

So for a few days my playlist wo t play. It days something to do with my subscription. My subscription is upto date and paid on the 24th of each month. I have a family membership and we are all the same.  We have redownloaded the app and tried all sorts.  Hoping to sort this as indont wanna go to Spotify or amazon. 

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    3 replies

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5257 replies
    • April 24, 2022

    Hello @Clare Duggan I am sorry to hear that.
    Do you get any error message when you try to listen to your playlists?
    Can you provide more information in order to investigate?
    Thanks 

    C
    Runaway Baby

    Hi.  

     

    Yes it states problem with subscription please log out.

     

    That is all it states

     

    Clare

    Yula
    Moderator
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    • Yula
    • Moderator
    • 3225 replies
    • April 25, 2022

    Hey there @Clare Duggan, 

    I think you have an unofficial version of the app. 

    We recommend that you download our official application:

    - PC/Mac: https://www.deezer.com/download
    - Android: https://play.google.com/store/apps/details?id=deezer.android.app
    - iOS: https://apps.apple.com/app/deezer-musique-et-podcasts/id292738169

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