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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 865 Topics
  • 4,061 Replies

865 Topics

A
Runaway Baby
ashleighmccleaveRunaway Baby
asked in Subscription and payments

refund

Hi, I paid my £14.99 that came out of my account today but I went to log in to my account & it’s asking me to subscribe again 

1
GropplerZorn
Deezer Legend
1 year ago
I
Tiny Dancer
IzdiharTiny Dancer
asked in Subscription and payments

betaalrekening wijzigen

Ik wil graag mijn rekeningnummer wijzigen 

1
Jaime.
Community Manager
1 year ago
N
Runaway Baby
Nada GamalRunaway Baby
asked in Subscription and payments

charging my subscription in dollars with more fees than my normal suscription

My latest invoice charged me with 10 usd instead of 45 EGP, and I need a clear reply for that unacceptable behavior

3
Jaime.
Community Manager
1 year ago
R
Runaway Baby
RichiidRunaway Baby
asked in Subscription and payments

Subscription cancelled Duo to card expiring,

So as the title says, Deezer cancelled my subscription duo to my bank card expiring this month. They gave me the chance to update the card which I didn't. So logically I can't use premium Deezer anymore, to my surprise they still bill me and took the money of my card without me being able to use premium. How do I fix this issue?

1
A
1 year ago
D
Dirk-Jan Haanraadts
asked in Subscription and payments

Is Deezer available in India?

I'm in Europe now but will go to India soon. Is Deezer streaming there?

21
Jaime.
Community Manager
1 year ago
B
Tiny Dancer
Biletskyi YevhenTiny Dancer
asked in Subscription and payments

Downloaded music after premium finished, is it possible to listen?

Hello. Have a such question: I am premium user and there is some downloaded music on my iPhone . If I not prolongate my premium subscription, will I have possibility to listen previously downloaded music?

1
A
1 year ago
A
Tiny Dancer
Arif UddinTiny Dancer
asked in Subscription and payments

cancel subscription

Hi, there was a recent attempt to charge me for a subscription which i don’t want. Please cancel this and remove my payment methods

1
A
1 year ago
S
Tiny Dancer
Stefan PetrovicTiny Dancer
asked in Subscription and payments

You charge me a subcription 2 months if I unsubscribed

HelloYou charge me a subcription 2 months if I unsubscribed.Plese investiage what is the problem and refund me money. And also stop charging me in the futureThanks in advance

1
Jaime.
Community Manager
1 year ago
V
Runaway Baby
VusiRunaway Baby
asked in Subscription and payments

Payment

Made payment last week my account profile hasn't updated from free😭😭

1
Jaime.
Community Manager
1 year ago
W
Runaway Baby
Willem2811Runaway Baby
asked in Subscription and payments

Wrong abonnement/subscription

Dear all, Yesterday I subscribed for a abonnement Deezer premium and the first 3 months are free. Now we realised that my wife cannot listen on the same time as I do (sorry). Can we change our abonnement from Deezer premium tot Deezer family?Hope te hear from you

1
Jaime.
Community Manager
1 year ago
S
Tiny Dancer
shirlaine.shekupeTiny Dancer
asked in Subscription and payments

Payment

I updated my card payment details but it keeps failing. 

1
Jaime.
Community Manager
1 year ago
E
Runaway Baby
erebrizRunaway Baby
asked in Subscription and payments

it wont let me pay

It's been about 2 months now or so that it will not accept any card, I've tried THREE different ones. I've already contacted my banks, both of them, and they don't even see an attempt which would mean it's a problem on your end so please save both of our time and don't tell me that excuse. I've been a loyal Deezer customer for many many years and have spent hours creating my personal playlists and would like to continue to enjoy you're service and not have to go to another streaming service but if you do not want to take my money, you may be forcing me to... A little back story of what I believe .at be the problem is that previously, it was paid through my cel phone provider for the longest time but then, when there was an issue earlier this year, I canceled it that way and began paying for it on my own. Later, the card I had on file was replaced due to theft and for some reason, my cel phone provider reactivated it again on their end but it would still ask me for payment so would not

5
Jaime.
Community Manager
1 year ago
F
Runaway Baby
FikiRunaway Baby
asked in Subscription and payments

payment

I've activated deezer family at my mobile operator a1, but now I have problem to change my payment method. The operator told me that the only way  to do it is to make a new account at Deezer. Are there other options?

1
Jaime.
Community Manager
1 year ago
M
Runaway Baby
msamahaRunaway Baby
asked in Subscription and payments

Payment

HiMy subscription was always paid in local currency by credit card 49 EGP (Egyptian pounds)This month my card was invoiced $10.99 without my knowledge or acceptencePlease change payment back to our local currency Waiting for your reply ThanksMohamed Samaha

7
Jaime.
Community Manager
1 year ago
D
Tiny Dancer
dodgypete007Tiny Dancer
asked in Subscription and payments

my subscription has changed.

Hello. I paid my Deezer premium subscription on the 24th octoberMy subscription has been canceled? It has changed from premium to the free service.  This is not my first issue with Deezer. Please advise me as to what has happened and my compensation please. Thank you

1
Jaime.
Community Manager
1 year ago
L
Runaway Baby
Liam1218Runaway Baby
asked in Subscription and payments

subscrition issue

My subscription is showing family in all of my billing information and everything however, it says premium next to my name and it kicked all of my members off and said they had been removed and dropped to deezer free

1
A
1 year ago
R
Runaway Baby
Robinstewart90Runaway Baby
asked in Subscription and payments

Robin

I got a new bank card so the payment was missed. Now I have updated my details via iCloud but Deezer isn’t letting me search or play songs. It’s like my account is needing activated or something. Thanks 

1
Yula
Moderator
1 year ago
A
Runaway Baby
antday1908Runaway Baby
asked in Subscription and payments

subscription

Why has my subscription gone up to £14.99

1
Jaime.
Community Manager
1 year ago
Z
Runaway Baby
zoescorpio1991Runaway Baby
posted in Subscription and payments

family plan

My husband and I have been paying for this deeper family subscription for a while now but for whatever reason the music plays absolutely fine via my handset however even after deleting the app and reinstalling it on my husbands phone he keeps getting a message to say that playback has failed on practically every song he listens to... I've played the same songs on my handset with no problems... I'm going to reduce my subscription back down if this is not resolved as its pointless paying the extra for it not to work.

1
Jaime.
Community Manager
1 year ago
D
Runaway Baby
d.lazarRunaway Baby
asked in Subscription and payments

What about my subscription?

Dear Sirs, Please clarify your intentions regarding the renewal of my subscription. You can check how long I have been a continuous subscriber of the Deezer service, I have never suspended cooperation with you. At the moment, I do not find a way to renew the Premium subscription for the next year. If there is no longer such an opportunity for me, please notify me of this definitively so that I have the opportunity to collect my collection in another music service.It is also important for me to know in what form data about my account, as well as about tracks, playlists and albums, will be saved after the end of the subscription, as well as about the possibility of restoring my account in the Deezer service in the future. Best regards, Dmitri.

8
Jaime.
Community Manager
1 year ago
M
Runaway Baby
MJmusicguyRunaway Baby
posted in Subscription and payments

Deezer yearly is it worth it

Hi just paid for Deezer primum(which in my country includes hifi in premium) and wanted to know how many others do and ifs it worth it? or dud i make a mistake

21
B
Tiny Dancer
1 year ago
A
Runaway Baby
alexiswarrenRunaway Baby
asked in Subscription and payments

Money still being deducted from account!

Hello thereI cancelled my Deezer subscription at the end of July. I have just noticed that the monthly subscription fee is still being taken from my account! Could you please arrange a refund of the erroneous payments and for the payments to stop? Many thanks Alexis Warren  

1
Jaime.
Community Manager
1 year ago
T
Runaway Baby
TheLastLonerRunaway Baby
asked in Subscription and payments

Why can't i sign up for student free trail

I am currently 25 so i still qualify to try the student plan of the trail but i can’t seem to apply for it every time i do it just says We are unable to complete your transaction. I’ve tried my card and paypal but the result is the same. Are they getting rid of the trails?

1
Yula
Moderator
1 year ago
E
Runaway Baby
Emi VidalRunaway Baby
asked in Subscription and payments

Charged for premium when I have free trial

HiI am not currently enjoying the premium service, I have free service and I just for charged on my credit card account for premiumI tried the premium for one month and I canceled before endingI feel scammed now I have to report the charge and bank asks me to cancel my credit card which I have to pay for a new oneMakes me feel this deezer services ARE NOT RELIABLE TO TRUST 

1
Yula
Moderator
1 year ago
Rui Durão
Runaway Baby
Rui DurãoRunaway Baby
asked in Subscription and payments

What happened to my $26 deal?

I had 2 emails from deezer asking me to pay $26 in november to renew my yearly subscription. Today, I got another email, but the price is $99. What happened? 

4
Jaime.
Community Manager
1 year ago
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