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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 880 Topics
  • 4,185 Replies

880 Topics

Lisa Constantine
Runaway Baby
Lisa ConstantineRunaway Baby
asked in Subscription and payments

payment

Hello I didn't have the funds in my account this morning to pay for my premium subscription I put the funds in payment was authorised by my bank then I get a message saying I've unsubscribed when I didn't now its saying I need to update my payment method and that I need to subscribe otherwise I'm going onto the free one. I've updated my payment method and my subscription is still active ?   

2
Lisa Constantine
Runaway Baby
1 day ago
C
Tiny Dancer
ChiquiKTiny Dancer
asked in Subscription and payments

family access still not restored

i have regained access to my Deezer family subscription, but the other members have not and I can no longer see them in my subscription .

2
Jaime.Deezer
Community Manager
5 days ago
C
Tiny Dancer
Christopher Bryan TenorioTiny Dancer
asked in Subscription and payments

Refund

Hi Deezer, I just finished my free trial for Deezer Premium and forgot to cancel before the renewal date. I’ve enjoyed my time with your subscription but ultimately found out that it was not for me. Would it be possible to get a refund? If not, it is absolutely okay and thank you so much for your time.Respectfully,Bryan

2
Alfredo.Deezer
Community Manager
2 days ago
R
Runaway Baby
Ry FooRunaway Baby
posted in Subscription and payments

couples membership

With the cost of living I cannot afford a family plan. There are only two of us who use Deezer and other apps offer better pricing. If Deezer does not want to accommodate a couples membership I'll be forced to cancel. Please help. 

2
GropplerZorn
Deezer Legend
12 hours ago
L
Runaway Baby
Luis.P84Runaway Baby
asked in Subscription and payments

change family monthly to yearly

When accessing managing my subscription I can’t see where I can change family monthly to family early and enjoy the 8% discount. How can I change my family plan?

2
awesomemac
Deezer Legend
2 months ago
R
Runaway Baby
RodvRunaway Baby
asked in Subscription and payments

Meli+ subscription sound quality

Hello, I subscribed to Deezer premium via the Meli+ offer, but I don't have FLAC sound quality. When I go to options, the highest quality available is HQ. What could be the possible error?

2
R
Runaway Baby
2 months ago
L
Runaway Baby
laicsdaveRunaway Baby
asked in Subscription and payments

Account

I’ve lost all my favourite tracks I’ve been with you since 2017 and had over 500 tracks some very special to me. I had to cancel in Jan 24 because I Couldn’t afford £14.99 which started of at £6.99! I went back to tracks with adverts. My favourite track are still on my I phone but not my I pad, could I have them back please? ……….Thankyou, Dave!

2
GropplerZorn
Deezer Legend
1 month ago
J
Runaway Baby
JamescorlettRunaway Baby
asked in Subscription and payments

add user to account

Hi, my daughter would like to set up an account. Is there anyway I can add her to my account to keep cost down so we can stream music at the same time?

2
awesomemac
Deezer Legend
2 months ago
G
Tiny Dancer
GgdesireeTiny Dancer
asked in Subscription and payments

my account has ads but i am signed up on premium

I have premium account but I still get ads  please help

2
Leonídia.Deezer
Community Manager
3 months ago
L
Runaway Baby
Laura auricRunaway Baby
asked in Subscription and payments

carte cadeau Deezer premium option étudiant

Bonjour,J’ai gagné une carte cadeau DEEZER mais je ne sais pas comment l’utiliser, pouvez-vous m’expliquer comment faire ? Merci, Laura

2
L
Runaway Baby
3 months ago
D
Tiny Dancer
DamanniTiny Dancer
asked in Subscription and payments

subscribtion

Hey i have a subcribtion and i paid but deezer says i didn’t pay 

2
Leonídia.Deezer
Community Manager
2 months ago
S
Tiny Dancer
Stevo1974Tiny Dancer
asked in Subscription and payments

Chnage payment card details

My card has expired, how the heck do I change my existing card details? Thank you 😊 

2
Nina Nebo
Deezer Legend
3 months ago
A
Runaway Baby
Amit.RahatRunaway Baby
asked in Subscription and payments

"convert this profile into an independent account" option is not available for one of the family profiles

"convert this profile into an independent account" option is not available for one of the family profiles.This member had a separate account with the same email as the username I used for the profile.He deleted his separate account 3 days ago bit the option is still not present

2
E0xc815
Lover
18 days ago
S
Runaway Baby
Stefan TovilovicRunaway Baby
posted in Subscription and payments

price increase

hello , i got an price increase from 8.99 euros to 19.99 euros in one month without any warning i want to know why did i get price increase and i want a refund 

2
F
Runaway Baby
2 months ago
F
Runaway Baby
fgflanRunaway Baby
asked in Subscription and payments

Why send me an offer then find out it's not what it seems

It really annoys me when companies offer you a discount and then when they’ve got your attention take it away.In an email today Deezer offered me 3 months for the price of 1 and when I clicked on the link it turns out you only get 1 month free. There is no excuse, they’ve sent the offer to an email I used to subscribe to Deezer a few years ago. Why send out false offers?

2
F
Runaway Baby
2 months ago
D
Tiny Dancer
Debbie FowlerTiny Dancer
asked in Subscription and payments

Cant change my credit card details

I'm coming to the end of my 30 day trial period and need to change the credit card I originally loaded. Followed the process suggested in other posts but it does not allow me to change it when I try click onto payment method.  Please advise what I should doI'm using an android phone 

2
D
Tiny Dancer
2 months ago
V
Tiny Dancer
VansantosTiny Dancer
asked in Subscription and payments

parceria Tim black

Meu benefício da parceria tim black não está mais funcionando pede pra eu assinar premium mas eu usava pela parceria tim

2
Jaime.Deezer
Community Manager
7 days ago
B
Runaway Baby
B.ZayatsRunaway Baby
asked in Subscription and payments

Deezer Family switched to Deezer Premium

Deezer Family switched to Deezer Premium without any help from my side. I paid for Deezer Family subscription but I got Deezer Premium and have no clue why it’s happened. 

1
Yula
Moderator
2 years ago
A
Tiny Dancer
ArtzzzzTiny Dancer
asked in Subscription and payments

trouble paying

I’m trying to pay my deezer premium and it’s lot letting me restore my premium I have the money but it’s not letting me pay 

1
Yula
Moderator
2 years ago
L
Tiny Dancer
ltybcTiny Dancer
asked in Subscription and payments

How to switch back to hi-fi subscription

Good afternoon, I want to clarify one point, I used a hi-fi subscription, but at one point it was replaced with a dizer premium and I no longer had the opportunity to switch to hi-fi again.  Please tell me how to solve this

1
Yula
Moderator
2 years ago
D
Tiny Dancer
Den.BuraTiny Dancer
posted in Subscription and payments

Change country to Ukraine

Hi, I from Ukrainian. In my settings country is  Russian. I pay for subscription Ukrainian card. Can I change my country to Ukraine ?

1
Yula
Moderator
2 years ago
H
Runaway Baby
Hai Hung DinhRunaway Baby
asked in Subscription and payments

No HiFi option in Premium subscription

Hi, I just noticed that HiFi has been finally integrated into Premium subscription here in Poland. But since I'm still paying for my 'old' Premium subscription, I have no access to HiFi yet.Back when HiFi was a separate offer, you could upgrade even if the previous subscription hadn't come to an end yet. Now you obviously can't because both offers have merged into one.So what should I do now to have access to HiFi? Wait until the end of my current subscription and then subscribe to the new offer? Is there a faster way to upgrade?

1
A
2 years ago
S
Tiny Dancer
simplysarah28Tiny Dancer
posted in Subscription and payments

couples accounts

It would be really great if there were more plan options. I don’t need 6 accounts so can’t see the need to pay almost $20 a month. Being able to have 2 accounts for slightly more than I already pay would be convenient for just myself and my spouse. I could have sworn this used to be an option, but maybe my mind is tricking me. 

1
Yula
Moderator
2 years ago
P
Runaway Baby
PinkyandTheBrainRunaway Baby
posted in Subscription and payments

mrs me le roux

Hi. My email address changed from zabeth.leroux@csra.com to melerex@protonmail.com  Please can you do the necessary updates and let me know? I already updated my contact number.  Best ME LE ROUX

1
Yula
Moderator
2 years ago
R
Runaway Baby
rayyanyusuphRunaway Baby
asked in Subscription and payments

i cant connect/link last.fm to deezer because the link option isn't there in the sharing preferences screen

this is the only option present in the sharing preferences screen

1
bluezzbastardzz
Deezer Legend
2 years ago
TERMS OF USE DEEZER COMMUNITY SITE