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Lisa Constantine
One Hit Wonder
Lisa Constantine
One Hit Wonder
May 11, 2024
Answered

payment

  • May 11, 2024
  • 2 replies
  • 58 views

Hello I didn't have the funds in my account this morning to pay for my premium subscription I put the funds in payment was authorised by my bank then I get a message saying I've unsubscribed when I didn't now its saying I need to update my payment method and that I need to subscribe otherwise I'm going onto the free one. I've updated my payment method and my subscription is still active ?

 

 

 

    Best answer by awesomemac

    If the payment is failed, your Deezer account will change to Deezer Free. If you go to your subscription details in your account, you can see whether you have Deezer Free or Deezer Premium. If it's Deezer Free, you could still make the payment to go to Deezer Premium.

    If it is too unclear, please submit a request: https://support.deezer.com/hc/en-gb/requests/new 

    2 replies

    awesomemac
    Superuser
    awesomemacAnswer
    Superuser
    May 11, 2024

    If the payment is failed, your Deezer account will change to Deezer Free. If you go to your subscription details in your account, you can see whether you have Deezer Free or Deezer Premium. If it's Deezer Free, you could still make the payment to go to Deezer Premium.

    If it is too unclear, please submit a request: https://support.deezer.com/hc/en-gb/requests/new 

      Lisa Constantine
      One Hit Wonder
      Lisa ConstantineAuthor
      One Hit Wonder
      May 16, 2024

      All sorted now thanks tho 

      Lisa constantine
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