How do I change the country of my Deezer subscription?

You should solve this. I got my subscription when I was living in Netherlands and all the recomendations are from there and I even don't understand Dutch.
I have a Deezer family subscription, if I cancel it I'll lose the profiles right?
This should be a feature to add, change the country of the recommendations.

Hi there @strangedata

Thank you very much for your feedback. We're currently working on a different UX where the content from the app is better suited. So your feedback is very important - happy to pass it on.

Why Deezer recommends artists and songs that have absolutely nothing to do with what we regularly listen to?

My subscription is from Brazil and it has tons of terrible yet popular artists. I can't change it because it's linked to my mobile operator, so I can't really unsubscribe and subscribe again.

But that's not the point. There're crap artists all around the globe, and the crappier they get the more popular they become, it seems. So what I really want is for Deezer's suggestions to be linked to whatever I listen regularly and not my IP's country.

It would solve the problem for those who want to change their country just to get a more relatable suggestions page. And it wouldn't infringe in copyright issues because the suggestions would be related to music already licensed in the country I'm in; even if some artists are not licensed, I'm sure there's plenty in any genre if that genre has any representation in a given country.

Hey @Mr. Jahrami @Eejay65-1

Please find more info above 😉

Hello,

Is there a way to change my country to England or US.. I live in Bahrain and all the recommendations and playlists are Arabic music. I don’t listen to Arabic at all. Is there a way I can change this?

Please help.

Isle Man wrote:

Same issue here, subscribed in UK, then traveled - now all what I get is Middle Eastern content!! I am not interested in listening to this type of music. It wasn't the case before Deezer started offering services in this country before.. If this continue, and there is no other way to change it I think will cancel my subscription and move to another platform.

Same here. Registered in France during holidays, now I'm stuck with a lot of french content, podcast, recommendations etc. This really is not of this time. This will definitely move me again to another music service.

@Flo.Deezer thanks for you reply. Guess I have to keep everything as it is and hope that algorithm is changed somehow 🙂. Still my fav music app though.

Cheers.
M.Salama

Hi @Mohamad Salama yes, you will need a valid payment method registered in the country you want to switch to. I am afraid you are right, if you switch country you will also get the popular music in that country, too.

@Alessandra.Deezer thanks for your reply.
One question though, won't me changing the country opt me to change the payment method for a valid one to the country I will change to? What if I don't have a valid payment method to keep my subscription sustained? Also changing the country is not a solution as it will also show me whats popular or whats hot in the county where my account is set to which brings me back to the same issue which is "not having personalized content" like before this whole country adoption thing.

Thanks.
M.Salama

Hey @Mohamad Salama ! Please see above how to change country in your account 😉

Dubai, UAE.

Ever since Deezer overhauled its content distribution in the Middle East, I have lost all the suggestions I used to have, those suggestions that helped me discover great music. With personalizing content on region basis the greatest option which I used to love is not gone. Everytime I open the app to look for something interesting to listen to all I can see on the first screen is stuff I have never listened to in my life, probably never will.

Can anyone please fix that!
PS I prefer rock music mostly and the image attached is the first screen I see when I open the app.

@orignac Hey! Thanks a lot for getting in touch 🙂 Deezer is automatically recognised according to the country where the user is when they subscribe. However, if you contact our client support team and they will be happy to help you out 🙂

I am english, but I live in France.
I do not like French Music, and have difficulties in reading French.
I would like to have my Deezer app in french, and not to have french music playing.

Can anyone help me?

Thnx

Hi there @Maxrider

I've had a brief look on our side and your account is indeed set for Germany. This topic here will help you understand how to change it 😉

Hi, my account is suggesting me playlists and top-charts in Germany while I'm in Ireland.

I asked a year ago to change this (I lived in Germany 6 months 2 years ago), I thought it changed but I'm still having my home page and suggestions full of German playlist.

Could you permanently change this on the backend?
I think it's related to the billing country but again it should be Ireland here, not Germany since the billing information is Irish.

Hi there @Dopync

Sorry you feel that way. Have you spoken to our support team about your account and subscription? I'm not entirely sure I understood you but we've got a HiFi subscription plan for a superior sound quality stream. If you've used the gift cards already, maybe there's something the support team can do.

What about my case? I had a deezer subscription in Brazil, moved to europe and did not change my payment option, but instead bought a year of deezer using a european gift card. So even living in Europe and buying a subscription in europe, I still have a brazilian account for 2 years (I bought 3 years before see my mistake).

I am just missing so much Spotify. Deezer has a totally dumb system, you can't even pay more to get high quality plan. If you buy years of subscription, deezer already taken your money and don't care about your needs. All can do is wait years to change any aspect of your subscription.

Hi @Holliekm please see above how you can do this 😉

It keeps showing me Spanish songs and charts, how do I get it back to English?

Hi there @Anroga

You get how it works though, when you mentioned the streaming rights - distributors contracts, etc. So perhaps the best suggestion to help you out is to suggest the Ukranian songs you like, so that they become part of our catalogue :)
For that, please visit this topic for more info 😉

OK, here's the thing. I subscribed back to Deezer because I like the app, both Win10 and Android, and the suggested content. I also like that you seem to have just about the largest collection of tracks.
BUT - and it is a BIG but....
Although I am from England, I also live a lot of time in Ukraine. I have become a great fan of some Ukrainian artists. Yet, for instance, with Tina Karol you only offer her few English language singles to me. And with the best rock band ever - Okean Elzi - I only get one track when I search.
Now with both of these I can search and get their original discography (or most of it) in Spotify. But Spotify will not work in Ukraine without a VPN...
Do you see my problem? I can get those Ukrainian tracks here in England on Spotify. But on Deezer only if I subscribe when in Ukraine? Something doesn't add up here...
I see the frustration of other customers here... and I understand that streaming rights may depend on location. But if I can get Ukrainian catalogue on Spotify, why not Deezer? It's making me thing that I chose the wrong service...
I am sure that this can be corrected. Come on...

Jonathan Mathew wrote:

I started using Deezer and was paying USD 9.99. Recently Deezer started locally and is available for AED 18/ month in the UAE. I went to manage subscription and chose other plan options and it says that my current plans is AED 18/ month. But this is wrong because my current payment is still taking USD 9.99 from my card.

How do I change my subscription plans from USD 9.99 to AED 18/ month without disconnecting my current connection?

Hi Jonathan, you can't change it, the country is set automatically, it depends on your ip...

I started using Deezer and was paying USD 9.99. Recently Deezer started locally and is available for AED 18/ month in the UAE. I went to manage subscription and chose other plan options and it says that my current plans is AED 18/ month. But this is wrong because my current payment is still taking USD 9.99 from my card.

How do I change my subscription plans from USD 9.99 to AED 18/ month without disconnecting my current connection?

Hey there @AFB

Please see above 😉

Hi. I am located in the Czech Rep, but I do not want to listen to Czech music in the flow. How can I switch to a different location?
Thanks
Anne