Best answer by Pia.Deezer
View original
How do I change the country of my Deezer subscription?
Hello! How can i change my country? I don't want see music that recommended for my country
Page 2 / 6
Userlevel 7
+7
Thanks for your honest feedback
Y’all really need to get reps on these forums that have the same passion for music your clients have.
Thats soo annoying, easier to change streaming service I guess.
Not Spotify. My residence is in the US but I am in Ecuador indefinitely. Spotify was able to set my residence to the US even though I am at an Ecuador IP. I have been back and forth with Deezer. Some reps say they can but don’t, some reps say cancel and input US billing information which doesn’t make sense because my account currently has US billing information. Bottom line, Deezer can’t, Spotify can.
If you use the Germany ip, the same will happen with every single streaming service... 
Userlevel 7
+7
Hi there
Perhaps you're only getting local recommendations, as expected. Are you looking for an artist in particular? Check this topic here for more info ;)
i live in Canada and i couldn't find the top Arabic music on my app
Userlevel 7
+3
Hi @Rowan.Lugg the payment for Deezer Premium USA did not go through / got cancelled. You continue to have Deezer Premium United Kingdom.
Please let me know whether you wanted to change the country of your Deezer subscription 🙂
Please let me know whether you wanted to change the country of your Deezer subscription 🙂
I've just gone on holiday and just payed my Deezer subscription in another country, but it's taken the money out of my account but when I go onto the app the next day it says I'm on free. I can't listen to any of my music and nothing I do seems to fix it. Please help.
Userlevel 7
+7
Hi @vittoriavel
Sorry to hear that's happened. Our app recognises the IP address of when you subscribe, and charges the account accordingly. For more help about your account in specific, please contact our support team here.
Sorry to hear that's happened. Our app recognises the IP address of when you subscribe, and charges the account accordingly. For more help about your account in specific, please contact our support team here.
Userlevel 7
+7
Hey @NeS1F
I've moved your comment here so that you can find more help about this. You'll need to resubscribe from Ukraine - please see above.
I've moved your comment here so that you can find more help about this. You'll need to resubscribe from Ukraine - please see above.
Hello, I am Vittoria an Italian User. Today, I riactivated my premium subscription, but the only price of the subscrition was in £ 9.99 and not in € 9.99 (Italy currency). I went ahead with the procedure hoping it would change but at the end the price in € charged to me was € 11.48.
Now, I disactivated the subscription, but i received to my credit card the charge of € 11.48 could you please help me to resolve this problem?
Thank you.
Vittoria
Now, I disactivated the subscription, but i received to my credit card the charge of € 11.48 could you please help me to resolve this problem?
Thank you.
Vittoria
I have to pay 12.99£ but i living in Ukraine and i know that subscribing for ukrainian it is 4.99€ What happend with my account?
Userlevel 7
+7
Hi there @julien Hennico
Yes, you'll have to unsubscribe and subscribe again, with the same account, so this way you don't lose any saved playlists or albums 😉
Yes, you'll have to unsubscribe and subscribe again, with the same account, so this way you don't lose any saved playlists or albums 😉
Userlevel 7
+7
Hi there @Rafaarlijk
You'll need to follow the instructions above. It isn't a complex process but it does take a bit of work.
You'll need to follow the instructions above. It isn't a complex process but it does take a bit of work.
Hi,
I created my account in France and been using for years. However I've been leaving in Spain for 5 years now.
I can't update my paiement details: it gives me an error because the card is from spain ..........
I cannot use a discount I had from FNAC because I'm recognized as France suscriber..........
Is the only option to unsuscirbe and recreare an account from Spain? (Really?)
Will I loose all my saved playlist and album?
Thanks
I created my account in France and been using for years. However I've been leaving in Spain for 5 years now.
I can't update my paiement details: it gives me an error because the card is from spain ..........
I cannot use a discount I had from FNAC because I'm recognized as France suscriber..........
Is the only option to unsuscirbe and recreare an account from Spain? (Really?)
Will I loose all my saved playlist and album?
Thanks
Hello. I subscribed to Deezer Premium while I was on a holiday. I ticked the correct language and country, but I keep seeing playlists in Spanish. How do I fix this?
Userlevel 7
+7
Thanks a lot for the feedback @rok rosa . I'll pass your comment on to the relevant team.
Hello there...I am a member of Deezer for 5 years now I what I really miss is to get more relavant playlists and music suggestion on home page...because the fact is that I am completely not interested in what you give me as a suggestions...they even are not in my language...please do sth so everything will be more personalised...otherwise I believe people will go to someone who will give them what they wish...
Userlevel 7
+7
Hi there @albericv
Please see above for more info about changing subscription countries.
Please see above for more info about changing subscription countries.
Hello,
i relocated to Luxembourg, please update my profile to enter my French credit card details.
thanks,
Alberic
i relocated to Luxembourg, please update my profile to enter my French credit card details.
thanks,
Alberic
Userlevel 7
+7
Hey @Sebastián Acuña
It doesn't mean that. Cancelling a subscription doesn't affect your saved content. You'll just need to download your downloaded content again. Playlists, albums, favorites, will all remain. Hope this clarifies everything.
It doesn't mean that. Cancelling a subscription doesn't affect your saved content. You'll just need to download your downloaded content again. Playlists, albums, favorites, will all remain. Hope this clarifies everything.
Userlevel 7
+7
Hi there @przemoo99
Thanks for your query. You need to cancel your subscription and once you're back to Free, you can subscribe in Poland (the app will recognise the IP address of the country).
Thanks for your query. You need to cancel your subscription and once you're back to Free, you can subscribe in Poland (the app will recognise the IP address of the country).
This is ridiculous. It means losing all your playlists and content. Dumber than dumb
Userlevel 7
+7
Hi there @jsnewland
Unfortunately this is something we can't do. The country of subscription is the country set, via IP recognition. For more help, please contact our support team here.
Unfortunately this is something we can't do. The country of subscription is the country set, via IP recognition. For more help, please contact our support team here.
Hello, Can you please change my country from Mexico to the US (where I am actually located)? I am not interested in cancelling and the signing up again. Thank you.
Userlevel 7
+7
Hi there @Pentux
Please see above for more info on how to change your country of subscription. And the answer to your question is no - the only thing you'll lose is downloaded content (which can be also re-downloaded once the subscription is active again). The profiles will be kept 😉
Please see above for more info on how to change your country of subscription. And the answer to your question is no - the only thing you'll lose is downloaded content (which can be also re-downloaded once the subscription is active again). The profiles will be kept 😉
Page 2 / 6
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.