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How do I change the country of my Deezer subscription?

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Rudi
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Hi there @Eva.Zeman

That's definitely good feedback, thank you 😉
E
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You have to cancel your current account and subscribe again from the country of origin. the country is set automatically, depends on of your ip.
Btw - Deezer guys - this is really strange way how to bill your customers - especially in the modern days when we travel around the whole globe, so my IP address can be different every month, so I could basically just every month get a different subscription fee, until I would find a country with the lowest fee... and believe me I travel a lot.

Just for inspiration - e.g. Adobe where I also have an account, connects customer's account to the country where is the billing address for the payment card which is used for paying the bill (also PayPal accounts have linked country). By switching the account localization from IP location to payment card's billing address, this way your end-users would get more accurate content, than when their account is linked it to their IP address... you would get more satisfied customers... just saying...
Rudi
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Hey there @przemoo99

Please follow the tips above and you should be able to register your account in Poland (currently in Germany) 😉
P
Hey, I live at the border on the German side and want to get deezer Premium but for 19.99zł in Poland (bc I also have only a polish bank account). Do I have to go extra to Poland to get it? And how does it work? I installed deezer bc it showed the polish price, my account is in polish the german price is 9.99€, so double the price, that's too much for me unfortunately... Is there any possibility I could get the polish version?
Thanks in advance 🤙🏻
E
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Hi there @Eva.Zeman


I get your frustration. As you've subscribed from Czech Republic, the ip address was recognised and your account is set to that country.

If now you live in the Netherlands and wants the account to be charged in EUR and also listen to your local music (not Czech) you need to wait for the subscription to finish/cancel and resubscribe again from where you live now - NL.

Give it a go and let me know if you still need any help ;)
Hi Rudi,
thanks for your help, so my subscription ends in 3 days, and then I'll subscribe again.
Still - it amazes me that there is no easier way how to do this.
But thank you!
Eva
Rudi
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Hi there @michalinka

I've moved your comments here so that you can check how to change country above.
M
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coration.
the location on home page is in Israel. im not intrest in the music that showing from them.
I want to change to france home page. i have paid for a year yesterday and the next subscribe will be only 12 mounth from now. its not good to me to use deezer in Israel home page. can someone from technical support do the change for me without needing to cancel my account and get the money back and subscribe again.
M
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the location on home page is in Israel. im not intrest in the music that showing from them.
I want to change to france home page. i have paid for a year yesterday and the next subscribe will be only 12 mounth from now. its not good to me to use deezer in Israel home page. can someone from technical support do the change for me or without needing to cancel my account and get the money back and subscribe again.
M
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the location on home page is in Israel. im not intrest in the music that showing from them.
I want to change to france home page.
Rudi
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Hi again @Staggster's Tunes

The reason why I've said that is because your account shows as registered on 1 March 2019 with the country set to Switzerland. Were you using a VPN at the time?

The way I see it you need to be on Deezer Free before subscribing again in the UK. The account linked to the email you sued here in the community is set to Premium and from Switzerland as I've mentioned - so try to login to Deezer.com on a PC, cancel the subscription and once it's back on Free, resubscribe in the UK with the same account.
S
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Hi Rudi, perhaps you misread my message... I’ve cancelled my subscription, deleted and reinstalled the app, in UK, connected to a British WiFi service.... and it’s still quoting me prices in Swiss Francs. How can I get around this after those steps have been taken and the problem still isn’t solved? Could I perhaps use a laptop to sign up and see if it works that way?

Thanks in advance for help!
Rudi
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Hi there @Staggster's Tunes

You need to cancel your original subscription which was purchased in Switzerland and resubscribe in the UK - the app recognises the country IP address and that's how the payment will be set up as well. You won't lose your music by cancelling the subscription.
If that subscription was made via iTunes - you need to cancel with them. For more info, please check here.
Once it's cancelled you can subscribe with us directly and pay a little bit less 😉
S
Rank
Please help - I originally had a deezer account in Switzerland but have moved back to the UK. Finding no way to change country, I deleted the app, reinstalled, created a brand new account, and yet it’s still telling me that to subscribe to premium I have to pay 17 Swiss Francs per month. I checked my iTunes account and it is linked to UK. CHF17 is too much, plus I’d incur currency exchange fees by trying to pay in francs from my English bank account. After deleting, reinstalling and creating a brand new account, I simply have no idea what to do next, and I miss my music. Help welcome! 🙂
Rudi
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Hi there @Eva.Zeman

I get your frustration. As you've subscribed from Czech Republic, the ip address was recognised and your account is set to that country.

If now you live in the Netherlands and wants the account to be charged in EUR and also listen to your local music (not Czech) you need to wait for the subscription to finish/cancel and resubscribe again from where you live now - NL.

Give it a go and let me know if you still need any help 😉
Rafael.
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Are you suggesting that I delete my account, losing my favorite tracks, losing my payment? And is this a good service?


No one said anything about losing favorites.... The only way to change the country if you subscribe from the country of origin using the right IP. This is legal requirements to protect the copyright of the songs.
E
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Hi guys,
I live in the Netherlands, and my Paypal is being charged the fee in CZK every month (which is always then always converted to EUR to be deducted from my Dutch bank account...). Also the app always offers me playlists in Czech, and Czech music charts, Czech albums...
I'm sorry but I really don't care about Czech content and I would really like my PayPal account to be charged in EUR for the monthly fee, as currently my bank account is being charged different EUR amount every month...
I tried looking for how to solve this, but haven't found any solution. Can please someone help me?

Thanks,
Eva
M
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Are you suggesting that I delete my account, losing my favorite tracks, losing my payment? And is this a good service?
Rudi
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Hi there @Mystic123

Please have a look above 😉
M
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How can I change the account country in the settings?
The system incorrectly recognizes the country in which I live and many tracks are marked as "this track is not available in your country." I am Russian-speaking, but this does not mean that I am from Russia.
Rudi
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Hi there @kaotisch

If you subscribe on a different country than yours, that country will be set up. I can appreciate that it isn't ideal, but the distributors control the content for each country.

In any case, I've noted your feedback. Check our ideas forum for similar conversations 😉
K
You have to cancel your current account and subscribe again from the country of origin. the country is set automatically, depends on of your ip.
That's terrible, some people want worldwide content. I was willing to try Deezer, but if I'm stuck to my country's productions in many aspects, like podcasts, there's no use for me.
Deezer seems to have got a lot of things right, much better than other services. But this is not one of them, and it is critical for, I imagine, a good chunk of users.
I hope you adjust this in the future.
Rudi
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Hi there @Furqan F Kamal

Please see above for more help 😉
F
Hi, I want to change my location from USA to be in Cairo.

can you please help me.
Flo.Deezer
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Hi @Jo.deezer the only way to do so is described above 😉
J
As there are a couple questions about changing the language of recommended Music, I am still not satisfied with the Answer that the Dezzersystem automaticly creates Recommendations accourding to the country it thinks you are in.

For Example, I made my account in Germany, but would like to hear Podcasts in English. Since i already know why i get German recommendations and cant seem to find a way of changing it in the settings of deezer (Googleing diddnt help either) my Question is:

Is there a way of changing those said "countrysettings"?
And is it possible to at least Search for Podcasts in different Languages?

Thank you for your help!

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