A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 15 / 17
Userlevel 7
+7
I've replied to you already
Userlevel 7
+7
Hi there
Sorry you feel that way. I've had a look at your account and carried out some maintenance. Please follow the password reset email I sent you and change your password once more. Please avoid logging in via Facebook - for added security. And let me know how it goes 
On this device whenever I listen to music it stops after a few seconds and says listening mode on another device but there is no other device listening, what can I do to help? Thanks
Userlevel 7
+3
Hello
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
If you are still experiencing any further issues, please get in touch with our customer service.
Userlevel 7
+7
Hey
Thanks for letting us know, apologies for the inconvenience.
I've done the same as the user above, so please change your password and reinstall the app. If this continues, let me know!
Same thing has been happening to me for days now. I've only got one device linked to my account. I've tried resetting my password, reinstalling app etc but still getting it.
Subscription cancelled
Subscription cancelled
Userlevel 7
+7
Hi there @lovenjak
Sorry that's happened. All done now. I've sent you a password reset email, please change your password 👍🏼
Hey@Linnsiiss sorry to hear that. You may have to change your email address - the account seems ok. To change your email, please access Deezer.com via a desktop PC/Mac or contact our support team here.
Hi@scuzzy I've sent you a password reset email, after unlinking everything from our side. Please change your password and let me know if the problem persists.
Sorry that's happened. All done now. I've sent you a password reset email, please change your password 👍🏼
Hey
Hi
Userlevel 7
+7
Replied to you here
Userlevel 7
+7
Hi
Sorry to hear that.
I've had a look at your account, carried out some maintenance, and sent you a password reset email. Please change your password, reinstall any Deezer apps you've got and log in again, directly with email and password. And let me know if the problem persists!
Userlevel 6
+3
Hello
I'm sorry to hear that. I've already unlinked the possible connected devices to your account. Also I've sent you an email with a link to reset your password. Please delete the app, download it again and reset your password before connecting and everything should be OK.
Please make sure also that if you are using Deezer on a PC, it’s not playing music at the same time on another device.
Enjoy Deezer! 
Hi, same problem, done password change, restart TV player and computer, still have this message
I think already to stop my subscription
It is also annoying to read and search the solution in this forum.
Do you have some solution for me?
I think already to stop my subscription
It is also annoying to read and search the solution in this forum.
Do you have some solution for me?
Hi my Deezer account says my account is currently in listening mode on another device and it says my only linked device is my phone. My music cuts off after playing for a short period. What can I do to fix it?
Hi! For a week now my deezer account says my deezer account is opened on another divice.
But that's not possible. I've tried to reinstall The app, but that didnt fix my problem. I changed my password and that didn't fix my problem either..
Im getting kind of ennoyed, im paying for a service that dont work.. Please help me or im gonna change over to Spotify.. 😞
But that's not possible. I've tried to reinstall The app, but that didnt fix my problem. I changed my password and that didn't fix my problem either..
Im getting kind of ennoyed, im paying for a service that dont work.. Please help me or im gonna change over to Spotify.. 😞
Userlevel 7
+7
Hi there @puddles
Our Deezer Legend@Noam Asulin replied to you on another topic. But to helps things out, I've unlinked your devices and sent you a password reset email. Try changing your password and logging in with email and password directly.
Our Deezer Legend
Userlevel 7
+7
Hi there, please change your password and reinstall the app! Let me know if it helps!
Userlevel 7
+7
Hey there @Wildcat91
Sorry that's happening. I've refreshed your cache on our side, unlinked devices and sent a password reset email. Please change your password and let me know if it helps 👍🏼
Sorry that's happening. I've refreshed your cache on our side, unlinked devices and sent a password reset email. Please change your password and let me know if it helps 👍🏼
Deezer Simultaneous Bug = Unusable
Without any warning flow stops, completely random album I had never heard queues up and starts playing. Another issue which starts to occur is random interuptions followed by a notification that another device is using deezer which is a false statement as only my android phone is connected at that moment.
Using deezer.com on google chrome. Being told that I listen to music from another account. Have family membership, so should be ok. But music keeps on stopping. Could someone from deezer look into this?
Userlevel 7
+7
Hi there
Sorry to hear that. Just to be on the safe side I've carried out some maintenance on your account and sent a password reset email. Please change your password and log in with email directly, not with your Google account. And don't forget to reinstall the app before trying to log in again. Let us know how it goes 
Hello, same issue on my account. Only one device activated. I reset my password update installed, problem isnt solved yet please advice.
Userlevel 7
+3
Hi
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
Please let me know if you are still experiencing any further issues.
I can’t listen to my musics, a boring popup tells me, several times, that my account its being used in another device, but its not!!!
Can anyone help me? I have unninstalled the app, change my facebook password. Is there any other tip?
Im listening to my music and it cuts off and it says im listening on two devices. There only one device listed on this account
Page 15 / 17
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.