A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
View original
Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Page 16 / 17
Userlevel 7
+7
Hey
It's a different issue, yes. I've looked at both threads, thank you!
I wouldn't use FB or Google to log in, and you might want to change the email address you use in the account 
Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists 👍🏼
Me too sonce several months now i have family account and 9 sonos antennas and 6 devices....but they never play in parallel and still i get this issue it's extremely annoying since months now and i might change to spotify....if it still continue....u have to do something urgently...
This same error started occuring to me aswell - it’s been going on on and off for a month now.
I’ve only been using my acccount on my phone and my computer - right now I am only using the computer version, I was extra careful to close the app on my phone and the interruption still comes every few minutes. This is unbearable. After a quick research I see that this has been a persisting problem with the users of Deezer for a few years now, so it would’ve been the only appropriate thing for you to repair this bug or you’ll start losing members (I mean, I love Deezer, but what’s the point if I’ll lose my mind, clicking the resume button every 2 minutes...).
Seems like someone else has gotten access to my account maybe? I've got a bunch of songs in my recently played I've never come across, and I can't play music for more than a few seconds without it saying someone else is listening. I know for a fact that only I have access and nothing else is showing in linked devices.
Userlevel 7
+7
Hi there @Ddaji @Great Dyo @sven.siedentopf @Malagax @Nuala2
Sorry that's happened. You can find more info above. However, I've decided to unlink devices from your account and send you a password reset email, for added safety. Please change your password and login, directly with email. Please avoid to use Google or Facebook to login. And let me know if it helps! (even though you've tried that before@sven.siedentopf )
Sorry that's happened. You can find more info above. However, I've decided to unlink devices from your account and send you a password reset email, for added safety. Please change your password and login, directly with email. Please avoid to use Google or Facebook to login. And let me know if it helps! (even though you've tried that before
System Windows 10 Pro
Web and App
Last week till now start to give error
Account is being used on another device.
In settings I had only one linked device, so I msuer there is no another devioce where player is launched.
Very annoying, please fix it.
Web and App
Last week till now start to give error
Account is being used on another device.
In settings I had only one linked device, so I msuer there is no another devioce where player is launched.
Very annoying, please fix it.
Hi
I only have one device linked to Deezer, is this a way to try to get me to sign up to Deezer Family?
Pls confirm how I can stop this pop up?
Userlevel 7
+10
- The OG
- 2951 replies
-
25 July 2019
Hi @Jul Zam I'd contact support here with as much information as you can give them 🙂 they should be able to assist.
When I’m trying to listen to my music a notification pops up saying "Your account can be used on one device at a time". and stops my music.
Why is is this happening? No one else should be on my account but me and my own phone.
Why is is this happening? No one else should be on my account but me and my own phone.
Userlevel 7
+7
Hi there @maciek91x @Jeaston
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps 👍🏼
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps 👍🏼
Userlevel 7
+7
Hi there @alefla @farmer123
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps 👍🏼
Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps 👍🏼
Userlevel 7
+7
Hi there @Max Max @Rupali.Gill @Eduardo Cerejo
Sorry that's happening. We're looking at this at the moment. For the time being, I've done so maintenance on your accounts and have sent password reset emails. Please change your password and let me know if the issue continues.
Sorry that's happening. We're looking at this at the moment. For the time being, I've done so maintenance on your accounts and have sent password reset emails. Please change your password and let me know if the issue continues.
Hi rudi
It didnt help me, still says someone else must be listening.. 😕
It didnt help me, still says someone else must be listening.. 😕
This has been happening so much recently and its really irritating, there are no other devices connected o my account, I have Deezer family so everyone has their seperate account and uses only theirs yet it is still happening, I even went on the devices section in settings and deleted all of them and then tried to listen to music again and it still came up. Someone please help!
Userlevel 7
+3
Hi
I just unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
Please let me know if you are still experiencing any further issues.
Hello
Cheers
Happening to me as well. And my recent activities are showing some items that I didn’t play. Looks like someone is using my credentials.
can you please fiz this issue ASAP???
can you please fiz this issue ASAP???
moreover, I already changed my password, logged out and logged in again, there was no additional device to unlink and still giving me an error
Userlevel 7
+7
Hi
Sorry about that. I've checked your account, carried out some maintenance and sent you a password reset email.
Please change your password once more and try to log in again. Let me know if the problem persists
Userlevel 6
+3
Hello
We are sorry to hear that. Please use the reset link sent to you by email to reset your password; everything should be OK with your new password as we have already unlinked all the possible connected devices from your account.
Enjoy Deezer! 
I am having the exact same problem which started about 7 days ago as well. I have unlinked all devices and apps. @Rudi I would appreciate if you carry out the same maintenance on my account to make it useable immediately. Thanks!
Since this morning my account is used by an other device. I checked the devices that are registerd and there are only my 2 phones in it. I chanced my password and also deleted my SONOS en chromecast in the account. Afther all of this it is still taking over by someone else. Who can help me please?
I am buying dezzer + premium every mounth... and I send you this problem with picture... One idiot is hacking my account and listening his songs at my dezzer account. I dont know who is this person, I need help as fast it is possible... I cant chill with music, every time I play my list of songs it shows me that what is in a picture again sent... This is my email... I paid dezzer from telenor mobile network. PLS HELP ME
Sorry that's happened. I've carried out some maintenance on your accounts. So please reinstall the app to the latest version and change your password. Login as normal and let me know if the issue persists.
For more info on how to keep your account safe, please see here
Hey
Userlevel 7
+7
Hi there
Thank you for your support and for reaching out to us. I've carried out some maintenance to your accounts and sent a password reset email. Please change your password and log in with email directly, not with FB or Google
Page 16 / 17
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.