Deezer Family subscription paid via Apple but not activated

Hi @mjopry please check the info above in this topic in order to fix the problem.

If you have any further questions please let me know

Hello

I have the same problem! I have an offer with Premium (made by mistake) and cancelled the free trial

period. I subscribed to Family. via Apple....but cannot add my family! When does the cycle end???

This is not acceptable

Hi @djkit I have checked your account and you subscribed for a 3 months premium offer via Apple.
We don’t have control over Apple subscription and can’t cancel them on our side and you’ll need to do it on https://support.apple.com/en-gb/HT202039
However, even cancelling, you’ll need to wait until the 3 months period ends and after the account turns into free again subscribe to Family, as we can’t revert the status of an Apple subscription.
Otherwise, you’ll need to create a new account, subscribe to family and transfer your music from one account to another following the instructions in this link: https://support.deezer.com/hc/en-gb/articles/115003730425-Transfer-playlists-between-accounts

Apologies for the inconvenience 

OK..thanks but will the playlists of my sons be activated again or have they been lost forever?

Can you plz RSVP?

Also can I subscribe to Family account with my Orange account?

The playlists from other Family members would need to be transferred as well to a new account. However, if you decide to wait until the premium period ends they won’t have access to their profiles until you resubscribe to Family.
I think you should be able to do it via Orange but I would recommend to contact your Operator to confirm if they have any Family offer plan.
Thanks 

I’m having same issue . My subscription settings on phone show family, app is still on premium . Logged out restarted , no luck .

Hi @Windsock please check the information above in this topic regarding your Family subscription not being activated.
Apologies for the inconvenience.

Now I transferred to Deezer family from the app store and it didn’t apply on deezer app and I can’t add anyone from my family..!!! So what should I do .??

Hi @MUhamed M SOliman I am sorry to hear that.
Please check the information above in this page to understand why your subscription via Apple wasn’t upgraded to Family and what you can do.
Thanks 

Iegādājos deezer ģimenes, bet nedarbojas, izraisīt, ka es esmu velmēta bonered parasto prēmiju, bet ir nopircis ģimenes, nevar atrast, kur pievienot ģimenes locekļiem?