I subscribed to a Family membership but I can not add Family members
Best answer by Jaime.
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Deezer Family subscription paid via Apple but not activated
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Userlevel 7
+7
Hi
Apologies for the inconvenience
I understand your frustration
You can contact our Deezer Support Team and our agents will guide you on what to do, but I can tell you that currently if the upgrade doesn’t work, please contact apple for a refund here: https://support.apple.com/en-us/HT204084
Then cancel the current subscription and wait until the billing cycle ends. Once the account turns back to free, resubscribe directly with us from a PC/Mac via www.deezer.com/offers/family.
Apologies for the inconvenience
Many of us have similar issues, can you advise your developers to fix it ??
Hi,
I had a deezer premium acount, but I wanted to have the family acount so I payed the Family subscription.
The problem is that in the app it remains after 3 days the same deezer premium acount, not the family one.
I have tried to logout/login. All kind of things but the app don't want to recognize the family acount, not even on other devoces (not phone)
When I enter in my subscriptions(itunes) I clearly have the family activated, and it was no problem with the payment.
Can you help me with this pls?
Userlevel 7
+7
Hi
Apologies for the inconvenience.
I bought Deezer Premium but I change on Deezer FAMILY Poland. But I have steel Premium. Do i need to cancel my premium subscription? Jacek Szymkowiak j.szymkowiak@atm-gazownictwo.pl
Userlevel 7
+7
Hi 
I subscribed to Deezer premium with 1 free month, then updated to a family subscription 2 days later. I have now been charged for the family subscription (even though still in free trial period), but my subscription has not updated on my Deezer account.
updated subscription through apple account.
Userlevel 7
+7
Hi
If you have any further questions please let me know
Hello
I have the same problem! I have an offer with Premium (made by mistake) and cancelled the free trial
period. I subscribed to Family. via Apple....but cannot add my family! When does the cycle end???
This is not acceptable
Userlevel 7
+7
Hi
We don’t have control over Apple subscription and can’t cancel them on our side and you’ll need to do it on https://support.apple.com/en-gb/HT202039
However, even cancelling, you’ll need to wait until the 3 months period ends and after the account turns into free again subscribe to Family, as we can’t revert the status of an Apple subscription.
Otherwise, you’ll need to create a new account, subscribe to family and transfer your music from one account to another following the instructions in this link: https://support.deezer.com/hc/en-gb/articles/115003730425-Transfer-playlists-between-accounts
Apologies for the inconvenience
OK..thanks but will the playlists of my sons be activated again or have they been lost forever?
Can you plz RSVP?
Also can I subscribe to Family account with my Orange account?
HellO
I changed my subscription from premium to family via apple store. And paid family subscrition this month. But my deezer account is still on premium. Have I missed something ?
Hello, i subscribed to family account ( i had premium) but i still can't create additional and separate accounts. I've paid the Family subscription. So please help me rapidly.
This is obviously an ONGOING and VERY BAD ISSUE!! Stop telling everyone to “See info above” We have ALL TRIED THAT and it is NOT WORKING!! Meanwhile we have all spent our money without being able to get our Deezer Family subscription!!! WHAT’s THE DEAL? Can someone fix this please!?
I’m having same issue . My subscription settings on phone show family, app is still on premium . Logged out restarted , no luck .
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