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Security certificate issue on a number of devices


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85 replies

  • Tiny Dancer
  • 1 reply
  • October 17, 2021

@Jaime. it is not working on my phillips tv either. Just checked for updates and there are none.

TV is 55PUS6704/12.


  • Runaway Baby
  • 3 replies
  • October 17, 2021

Still can't get Deezer to work on my Fitbit Sense!!! Disappointed is an understatement!!! I'm now cancelling Deezer!! I've been using Spotify over the last few days and I have to say, absolutely amazing and blown away with their library of music! Half the stuff on Spotify isn't on Deezer! I think Spotify is that good, just ordered the Spotify mighty, which is a tiny clip on player that allows you to listen to Spotify offline when running, without your phone! Fitbit and Deezer should be ashamed, given these connectivity issues that appear to go back many months and still not resolved!!!!


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5308 replies
  • October 17, 2021

@bazac yes it is affecting those as well.
I am sorry about that :disappointed:


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5308 replies
  • October 17, 2021

Thanks @bobliq @Mario Čale I’ll let the devs know and will check with other users that reported that is working on their Phillips TV’s as well.
 


  • Runaway Baby
  • 5 replies
  • October 17, 2021
Jaime. wrote:

@bazac yes it is affecting those as well.
I am sorry about that :disappointed:

Well Jaime - its seems a 'Worldwide' prob with a load of devices, even my Samsung tablet.... has not had any probs since joining in 2018.. til NOW...         this MS0002 error being showen as missing thus will not fully function, otherthan the very last album I selected which, I can repeated play. The only service fm Deezer in past week has been off en on... more Off than on.  Like 'unable to load'... any offerings.!!!


  • Tiny Dancer
  • 2 replies
  • October 19, 2021

Still cannot update Fitbit Sense - can you advise when this will be fixed? I’m paying for a service that I cannot use!


  • Tiny Dancer
  • 2 replies
  • October 21, 2021

Hi, Deezer still not working via my Bose SoundTouch device. It not working for a while now but every month Deezer charges me!! 
When will this fix plz? (Belgium)


  • Tiny Dancer
  • 5 replies
  • October 22, 2021

Same problem here.... Unable to connect to Fitbit Sense. I have subscribed with the 3 months promotion but only to work with Sense. I will return to Spotify if you are not able to fix... Sorry


  • Tiny Dancer
  • 7 replies
  • October 23, 2021
Jaime. wrote:

@davidno @Peted666 I wish I could have better news, but to the honest and 100% transparent, I am not able to provide an exact date/time for the Fix as it also depends on our partners as we mentioned before.
Thanks for your patience

Is there anything that we as Fitbit customers can do to help move this along, like contact their customer service and say a few magic words to get them to do their part? 


  • Tiny Dancer
  • 5 replies
  • October 24, 2021

@dee_dirk thanks, but basically it says that we don't have any solution yet. I think that deezer must work together with Fitbit to solve this issue, because it seems that is caused by a change in Deezer. Anyway, we, as customer of Deezer and Fitbit are suffering the issue why many people are still paying the subscription. 


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