Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
So will be receiving a refund?
A full week now without any Deezer SoundTouch service, Bose isn’t replying to any questions… As bad luck would have it, I assumed last week that Bose knew my Deezer annual subscription was expiring in a couple of days, so I immediately extended for another year. If I had known the truth, then I wouldn’t have done so.
Deezer has been really good service-wise, but this is lasting too long without enough information. Bose’s service is really bad.
We still don’t know whose fault this is - did Deezer or Bose forget about making sure the global security certificates were going to expire??? And more importantly no indication at all about how long the service is going to be down … frustrating and disappointing …
I hope this resolved quickly. What I don’t understand is why users have not been advised of the issue. I spent unnecessary time trouble shooting before I got to this. Hard to understand how this can happen in the first instance. Look forward to a quick resolution!
At least Deezer gives us some information and we are aware that it is useless wasting time installing and configuring again and again. Bose nothing.
Thanks dee_dirk.
I have experience with security certificates as a DBA. What I’m not quite understanding is who owns the certificates. That grantee simply pays every two or three years, etc., for the renewal. Usually the granting authority reveals the expiration way in advance. Perhaps this situation is more complex than what I described.
If you don’t have an accurate license management, CMDB or documentation you can get these nasty surprises. I hope they learn from it…
Hi Deezer team. Adding a report that this issue is present on Sandman Doppler devices using Alexa. The Sandman team (Palo Alto Innovation) has said that this is an issue on Amazon’s end and there is nothing they can do.
It's working on my fitbit now. I had to update both fitbit and deezer apps and restart my fitbit. My music transferred over quickly.
Working right now after update of my Fitbit. Thanks
This is the screen I get when I log onto my Deezer app on my Hisense tv. So this is because of the security certificate issue? Have had this issue for over a week now
Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?
Also experiencing this problem.
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