Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
+7
Hey
Thanks
Hi, Deezer still not working via my Bose SoundTouch device. It not working for a while now but every month Deezer charges me!!
When will this fix plz? (Belgium)
+10
I can't stream Deezer on Bose SoundTouch. I comply get the message that it's loading until it no longer is.
SoundTouch app/speakers are up to date.
Where is the fix with the security certificates?? Whether it's Deezer or one of it's partners this needs to be fixed. I subscribed to Deezer to stream to my Bose speakers and can't.
We are so sorry about this, it is still linked to the security certificate issue, but we are still working on it and pushing for a fix. Thank you for your patience.
So no Deezer for jaguar. Maybe use apple
Same problem here.... Unable to connect to Fitbit Sense. I have subscribed with the 3 months promotion but only to work with Sense. I will return to Spotify if you are not able to fix... Sorry
Thanks for your patience
Is there anything that we as Fitbit customers can do to help move this along, like contact their customer service and say a few magic words to get them to do their part?
This is the screen I get when I log onto my Deezer app on my Hisense tv. So this is because of the security certificate issue? Have had this issue for over a week now
The limitation here is that tv2.deezer.com got a new SSL/TLS certificate which (is valid) but the SSL library used by Hisense is not trusting the certificate.
This is an issue with older versions of OpenSSL, more modern/recent versions of OpenSSL added flexibility around trusting certificates which have an expired root cert if another path is available which is what has happened here (the original post in this thread).
Deezer can help somewhat thou, as Deezer is using Letsencrypt for its SSL/TLS certificates and Letsencrypt anticipated this issue they added a feature to somewhat get around it. Deezer could request the cert from Letsencrypt passing on the argument to enable that feature which removes the expired root cert. It would then be up to Hisense to make sure you have the newer root cert on your TV (ISRG Root X1), its possible it is already on your TV .
TLDR: OpenSSL is out of date on the TV (or speakers etc) so Deezer’s cert from Letsencrypt is not trusted, workarounds exist but are not being utilized.
The problem with the first-generation Amazon Echo devices is ongoing too. On the brink of cancelling my sub as I need a music service that works.
While I agree and also want a music service that just works technically this is an Amazon failure in that Amazon has not kept the echo device up to date. If the echo is using OpenSSL then the fix for this was released back in 2016.
Over time if Amazon does not update the SSL library echo will break more and more
SEEMS DEEZER IS BEING REMOVED FROM MANY PLATFORMS NOW.
DEEZER PLEASE RESPOND BEFORE WE ALL CANCEL OUR SUBSCRIPTIONS
+5
Hi
Indeed Deezer doesn’t have a partnership with Jaguar, but depending on your device iOS or Android, you can use Apple Car or Android Auto.
Please check this article - here.
I can’t open my Deezer apps on my 2 IPods, I signed out on one to see and impossible to log in again. No access to Deezer at all and my downloaded albums 😟. On the other IPod, I didn’t log out but I can’t listen to online music anymore (screeen saying loading only). Please sort this out ASAP and give feedback. Thanks.
I don't know if the problem is deezer or Fitbit but I will not continue my subscription. The reason of acquiring deezer was having offline music in my runs with Fitbit Sense
I cant connect to my deezer via vewd on hisense Tv the app is just loading forever Tv Model;Hisense a6140UW
Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.
I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.
Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…
Actually, i am having issues with my fitbit versa. I have done all troubleshooting with fitbit including a full factory reset and re install of both fitbit and deezer apps. But it still would not synch. I am an iphone user.
Communication with Bose is far worse than with Deezer. I’ve chatted with and tweeted at Bose but no one seems particularly concerned. At least Deezer replied with a nice email. We chose Deezer because of the connection with SoundTouch and have enjoyed the service now for more than a year.
But my patience is wearing thin too - is the problem with Bose not keeping their servers up to date? Good that there’s at least now a sticky thread to follow. Bose seems to either not be aware of the problem or not to care based on their lack of response.
P.S. No connection to Deezer through SoundTouch now since last Thursday 30 September …
Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.
I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.
Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…
Actually, i am having issues with my fitbit versa. I have done all troubleshooting with fitbit including a full factory reset and re install of both fitbit and deezer apps. But it still would not synch. I am an iphone user.
That user says that it works on his iPhone standalone, but it doesn't mean his fitbit synced with the iPhone. The problem is located in certificates for additional devices... In the fitbit community they have said that fitbit is working on the solution. But the problem is here for more than one month
I have had the same problem. Bose app advising that I need a Deezer Premium + account. What is a premium + account? I can only see Premium, Family and HiFi options on deezer site.
I have had the same problem. Bose app advising that I need a Deezer Premium + account. What is a premium + account? I can only see Premium, Family and HiFi options on deezer site.
Thats a false message John. I had the same and I have Premium account. I deleted the Deezer music service on Soundtouch, recreated a Deezer service and that message went away, it connects into Deezer ok, but I cannot play any Deezer music, just sits ‘Loading’ until it times out. I can play Amazon and Radio channels in Soundtouch ok, the problem is the security authentication between Bose and Deezer.
This is the screen I get when I log onto my Deezer app on my Hisense tv. So this is because of the security certificate issue? Have had this issue for over a week now
i just recieved a new Hisense smart TV and i get the same screen. tried to do an update but it says the latest version is installed
Deezer when this will be rectified? We’ve not been able to play Deezer through our SoundTouch system since Saturday 03 October.
Hi,
I also have a problem with the Samsung TV-app. Login and showing my music is OK, but when I want to play music I got the message: "An error has occured!"and the music don't start. I am using a Samsung UE55F6340 (2014).
On my MOTO-phone everything is working normally.
Is this also a certificate problem?
How low can this take? Older devices.... My bose soundtouch isn't that old. So are you going to give a discount to us customers?
Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
So will we be expecting a refund for a service we are not receiving through no fault of our own?
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