Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
advice from Bose fyi, hopefully they hit this date or better this time
"Bose is aware of a technical issue affecting Deezer and Radioplayer music services for the SoundTouch line of products. We are working as quickly as we can to develop a firmware update to address the issue and anticipate having the solution ready by October 15, 2021.
We understand this issue impacts we sincerely apologize for this inconvenience. We appreciate your patience and understanding while we work quickly to deliver a resolution.
Quick update. I got a system update on my Hisense tv and once I updated the software, Deezer is now working. Thanks all.
For the other devices, perhaps check to see if there is an update.
Hi, I to am experiencing this issue. Are Deezer looking at compensation to customers who arent able to use the service whilst still paying for the service?..comments please......
Back working in the UK now after Bose update, finally
Hi, Deezer still not working on my Philips smart tv. It only shows loading page. When the problem will be resolved?
Hello,
I am since recently unable to login my Elipson wifi receiver to Deezer. I have been using this device until recently for High Quality listening ( premium plan).
I removed/reinstall the Android app, reset/reinstall the device, changed my password, it still keeps saying “Invalid signature”. I can listen to online radios so the wifi connection is ok.
I can successfully login using the Deezer Android app using my new credentials, so I guess only the device can’t connect, probabbly due to this certificate issue not solved with Elipson.
Can you please quickly reach Elipson to solve this problem ?
Thanks.
It is still not working on my fitbit sense
Any idea how long it will take?
Its working now 😀
Thank you!
Is this issue affecting the early-generation Amazon Echo, as that still isn’t working, yet I’m seeing no updates posted here on those devices? I was told in another friend that the expired certificates were the problem.
Hi
Is this issue still unresolved. I'm getting an error for more than a week now, trying to log into my Onkyo TX-NR686. I get a message saying “Your details are incorrect, please try again.” I'm able to login to the android app with the same credentials so it's not incorrect.
Thanks.
Do we have an ETA for this yet please?
2 months feels like an eternity when I'm unable to play my paid for music in the kitchen. I'm slowly going mad listening to the clock ticking and the oven fan whooshing. I miss my tunes whilst cooking.
I’m still having the same problem. Deezer said I must speak to Google.
But the certificate is still saying it has expired. I’m so tired and frustrated. I’ve tried using a different browser but I still have the same problem. I’m still using Windows 7 and I’m streaming deezer on the web. I’ve cleared all the cache settings I’ve allowed most of the settings on this website. Still, when You play a song it stops at the end but does not continue then I have to go into the web to activate the web as if Deezer goes into a sleep mode. The adverts also doesn’t show then all the music stops. If i click on a song or an album it gives me an error message. I’m not sure if this is related to the certificate issue or is it something on it’s own.
My TV: 50PUS6523/12 with last firmware.
TV is 55PUS6704/12.
Hello, I am trying to use an iPhone 4 to bring Deezer to a stereo system with a 30-pin dock. Sadly the certificate seems expired for this device (running iOS 7) and I am unable to connect in the Deezer application.
Is there a solution to my problem ?
Best Regards
Still can't get Deezer to work on my Fitbit Sense!!! Disappointed is an understatement!!! I'm now cancelling Deezer!! I've been using Spotify over the last few days and I have to say, absolutely amazing and blown away with their library of music! Half the stuff on Spotify isn't on Deezer! I think Spotify is that good, just ordered the Spotify mighty, which is a tiny clip on player that allows you to listen to Spotify offline when running, without your phone! Fitbit and Deezer should be ashamed, given these connectivity issues that appear to go back many months and still not resolved!!!!
+7
I am sorry about that 
+7
Thanks
I am sorry about that
Well Jaime - its seems a 'Worldwide' prob with a load of devices, even my Samsung tablet.... has not had any probs since joining in 2018.. til NOW... this MS0002 error being showen as missing thus will not fully function, otherthan the very last album I selected which, I can repeated play. The only service fm Deezer in past week has been off en on... more Off than on. Like 'unable to load'... any offerings.!!!
Please can someone advise when Fitbit Sense devices will be fixed as this has now gone on far too long!
Still cannot update Fitbit Sense - can you advise when this will be fixed? I’m paying for a service that I cannot use!
Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?
Also experiencing this problem.
Same here.
+10
I’m still having the same problem. Deezer said I must speak to Google.
But the certificate is still saying it has expired. I’m so tired and frustrated. I’ve tried using a different browser but I still have the same problem. I’m still using Windows 7 and I’m streaming deezer on the web. I’ve cleared all the cache settings I’ve allowed most of the settings on this website. Still, when You play a song it stops at the end but does not continue then I have to go into the web to activate the web as if Deezer goes into a sleep mode. The adverts also doesn’t show then all the music stops. If i click on a song or an album it gives me an error message. I’m not sure if this is related to the certificate issue or is it something on it’s own.
hey Brumilda, very weird behaviour. What browser are you using?
I can't stream Deezer on Bose SoundTouch. I comply get the message that it's loading until it no longer is.
SoundTouch app/speakers are up to date.
Where is the fix with the security certificates?? Whether it's Deezer or one of it's partners this needs to be fixed. I subscribed to Deezer to stream to my Bose speakers and can't.
My Phillips stopt working with Deezer, infinity loding screen 🤷🏼
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