Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
I have had the same problem. Bose app advising that I need a Deezer Premium + account. What is a premium + account? I can only see Premium, Family and HiFi options on deezer site.
Any idea when it will be fixed? New certificate publication, if that is the problem, should not take long!
P.S. No connection to Deezer through SoundTouch now since last Thursday 30 September …
Communication with Bose is far worse than with Deezer. I’ve chatted with and tweeted at Bose but no one seems particularly concerned. At least Deezer replied with a nice email. We chose Deezer because of the connection with SoundTouch and have enjoyed the service now for more than a year.
But my patience is wearing thin too - is the problem with Bose not keeping their servers up to date? Good that there’s at least now a sticky thread to follow. Bose seems to either not be aware of the problem or not to care based on their lack of response.
Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.
I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.
I cant connect to my deezer via vewd on hisense Tv the app is just loading forever Tv Model;Hisense a6140UW
I had a message to say in needed Deezer premium so I upgraded but cannot connect to my Bose SoundTouch at all when will this be resolved it’s terrible when you consider what I paid for my Bose system
It’s been four days till now. Who’s to blame, Bose or Deezer? Anyway I am quite disappointed with this poor quality of service.
I can’t open my Deezer apps on my 2 IPods, I signed out on one to see and impossible to log in again. No access to Deezer at all and my downloaded albums 😟. On the other IPod, I didn’t log out but I can’t listen to online music anymore (screeen saying loading only). Please sort this out ASAP and give feedback. Thanks.
Please let me know when this is resolved as I'm really missing Deezer on my Bose..thank you
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