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Samsung Multiroom App Feedback: login and other issues

Forum|Forum|7 years ago
January 11, 2019
230 replies
9921 views

Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers

Best answer by Gazturner

Hello Gary,

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

I hope you will be able to enjoy your music without any issue as soon as possible.

Kind regards,

Andrei

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

Feel free to contact the above email.... The more the merrier.

Show previous replies

S

Simon.Lepage

Guitar Hero

Exact same issue here.
Cant login to deezer.

Tried all the proposed solutions.
Nothing works.

Started acting up on us 3-4 days ago.

😞

M

mattchoo42

Roadie

Hi there, I am having issues with not being able to log in on the samsung multiroom app. Keeps saying the id or password is incorrect. Ive changed both password & email address several times with no luck. Ive turned the samsung multi room speaker off after each try to reset it but still no luck. Help!!

Flo.Deezer

Ultimate Superstar

HI @Gr1ppa

@Jeffrey

@yvesdm sorry for the late reply. Can you confirm that the problem still persists? If so please let me know which version of the Samsung app you have installed.

G

Gr1ppaAuthor

Guitar Hero

Yep. Version 4138.
Cheers
Michael

J

Jeffrey

Rising Star

@Flo.Deezer yes problem still persists.

V4138

Flo.Deezer

Ultimate Superstar

Thank you for the fast reply. I have forwarded all of this to our developers now. Please bear with us 😉

G

Gr1ppaAuthor

Guitar Hero

Hi @Flo.Deezer any updates?
Cheers

S

Simon.Lepage

Guitar Hero

Hi @Flo.Deezer,

This problem seems to be old and without solution. We are very close to change to a new service provider. We like deezer better but 2 weeks without music is too long. Is there hope for a quick fix?

Thanks

Rudi

Ultimate Superstar

Hi there @Simon.Lepage

We can only see that the issue is on desk at the moment, being worked on by our developers. We can't estimate an update from them.

I know it's frustrating and you're all right about being without the use of Samsung Multiroom for any given time - but our devs always work on a multitude of issues simultaneously and it takes a bit of extra time when the problem is on a different app or platform. So bear with us a bit longer - everyday we check for more users who are being affected and pass it on to the right team - hopefully we can have a solution soon.

W

waynenl

Roadie

I havel the exact same problem. Any news

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