Answered

Samsung multi room login issue

  • 11 January 2019
  • 36 replies
  • 392 views

Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers
icon

Best answer by Simon.Lepage 15 February 2019, 17:22

Hi,
I don't know if your team did something but it works for us now!

Thanks!
View original

36 replies

Userlevel 7
Badge +5
Hi there, sorry about that. There is no current issue that we are aware of. Do you still have this issue?
Hi,
Yep. Still the same.
I can login and use deezer itself.
But can't use it via the Samsung multiroom as it continually advises ID or password is incorrect.
Cheers
Michael

Userlevel 7
Badge +6
Hi there @Gr1ppa

Please try these steps:

- log out from all your devices and close the app (also in the background)
- get a new password here -> http://www.deezer.com/password/reset
- delete Deezer from device
- turn off your device for 1-2 minutes
- turn back on
- install Deezer
- login

If you still have any issues after this, please let me know 😉
Hey Rudi,
Yep, did that before I posted on this thread.
Changed password twice.
Uninstalled deezer and multiroom, re-installed both. Restarted mobile twice then fully powered off as well. No dice.
Seems to be a problem with multiroom app not linking to deezer correctly?
Cheers
Michael
Userlevel 7
Badge +6
Hey @Gr1ppa (Michael),

Do you have any special characters in your password?
Check this topic for some more help in the meantime. Currently we haven't had any reports with the same problem.
Hey @Rudi Sonos Deezer,
Basic password, all letters. Changed to all numbers and still didn't work.
I should say it used to work for a couple of months - I logged out and then since can't log back in. Remove app, reinstall, etc all no change.
Cheers
Michael
Exactly the same problem here.

Any solution?

I have the exact same problem. That makes 3 reports. Any solutions?
Exact same issue here.
Cant login to deezer.

Tried all the proposed solutions.
Nothing works.

Started acting up on us 3-4 days ago.

😞
Hi there, I am having issues with not being able to log in on the samsung multiroom app. Keeps saying the id or password is incorrect. Ive changed both password & email address several times with no luck. Ive turned the samsung multi room speaker off after each try to reset it but still no luck. Help!!
Userlevel 7
Badge +5
HI @Gr1ppa @Jeffrey @yvesdm sorry for the late reply. Can you confirm that the problem still persists? If so please let me know which version of the Samsung app you have installed.
Yep. Version 4138.
Cheers
Michael
@Flo.Deezer yes problem still persists.

V4138

Userlevel 7
Badge +5
Thank you for the fast reply. I have forwarded all of this to our developers now. Please bear with us 😉
Hi @Flo.Deezer any updates?
Cheers
Hi @Flo.Deezer,

This problem seems to be old and without solution. We are very close to change to a new service provider. We like deezer better but 2 weeks without music is too long. Is there hope for a quick fix?

Thanks
Userlevel 7
Badge +6
Hi there @Simon.Lepage

We can only see that the issue is on desk at the moment, being worked on by our developers. We can't estimate an update from them.

I know it's frustrating and you're all right about being without the use of Samsung Multiroom for any given time - but our devs always work on a multitude of issues simultaneously and it takes a bit of extra time when the problem is on a different app or platform. So bear with us a bit longer - everyday we check for more users who are being affected and pass it on to the right team - hopefully we can have a solution soon.
I havel the exact same problem. Any news
Userlevel 7
Badge +6
Hi there @waynenl

Not yet, bud. Once we've got an update, we'll let everyone know!
Exact same issue for me too...
Would love a fix please
@Flo.Deezer @Rudi

Any updates?
Userlevel 7
Badge +6
Hi there @Jeffrey

I've just checked and the team is still working on it - since Jan. We'll keep everyone here informed. Because it involves a partner's app, it generally takes a bit longer.
Hi,
I don't know if your team did something but it works for us now!

Thanks!

Reply