Deezer not working on Fitbit: unexpected error occurred

Hi @Karl Cross 

I have the same problem this morning, I will report this asap and update you when I know more.

Hey @Karl Cross 

Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here 

We've tackled it as it was being caused by something unrelated @Karl Cross please keep us posted if anything changes and once more, thank you for your contribution!

I got my Versa 2 last week.  Paid the Deezer Premium, and started creating a play list right away (ps, love the app).  However, I cannot get my Versa to download the music from my IPhone X.  I select the wi-fi  app, force sync, it says it is connecting, show download and 0% then goes a way.  I have watched you tube, read a very unhelpful FITbit thread in the community, reached out to Fitbit directly, and nada.  Still an issue.  This is my last ditch effort before I cancel and return.  Nothing on Deezer, but no Fitbit, no need for premium services IMO.  See screen shot that it auto goes to after getting brief download screen

Hi @Helmick.Melissa 

Try un linking the Deezer account under your fitbit app.  Also uninstall the app from the watch, then restart it.

Then re-install the Deezer app, then under the fitbit app re-link the two accounts together and try and sync a playlist.

Hi all

I’m new to having Deezer and a Fitbit. 
How do I sync the Deezer to my Fitbit? When I go into Fitbit app and media , I click on Deezer and sync but nothing happens on the app!

can anyone tell me what I’m doing wrong 

thank you :) 

@Rob Igo  Your service is needed 😀

Hi @Wease25 

have a read of both these articles below:-

Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689

and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067

Let us know in more detail at what point you’re getting stuck/it’s not working :)

Hi, 

I have WiFi connected to Fitbit and have tried force

sync when I look at my Fitbit it says sync in process but is still on 0%
when I go into My Fitbit app it says an error has occurred so can’t even see the music I have added ,or think I’ve added. 
 

Hi @Wease25 

OK my advise is to start again, so do this (in this order):-

• in the fitbit app unlink your Deezer account
• in the fitbit app under the apps section for your watch, uninstall
• restart your watch (under settings on the watch)
• restart your phone
• in the fitbit app under the app section for your watch, re-install Deezer app on watch
• re-link to your Deezer account
• choose just 1 of your playlists to sync (just 1 for now to see if it works)
• force sync

Let us know how you get on :) 

Great thank you , I will give that a go :)

Let us know if it worked for you . 

How do I relink my Deezer account once it’s reinstalled?

Was there ever a fix to this? I am having this problem now! Just bought a versa 3 and cannot get it to connect. I have tried everything. Been working on it for about 9 hrs today!! Please get it fixed. The watch will have to be returned otherwise.

Hi @Wease25 

Once you’d uninstalled everything follow the instructions on the links I posted earlier (Getting started etc. ) this should help.

Let us know how you get on 

My deezer and fitbit will not communicate at all. Every time I try to an error message appears. This is the only reason I bought a fitbit. I have tried everything and all the steps. Please help. I've been trying for 2 days!

Hi @tracyk 

Have you tried uninstalling (as per my instructions above)?  Once you’ve uninstalled/unlinked, please follow the links I posted above “Getting Started with Fitbit”.

If it doesn’t work, please let me know at what stage with as much information (even screen shots) you’re stuck :) 

Good luck and keep us posted :) 

Hi Rob,

I have tried everything. The only thing I can't find how to do is how to which might help os how to unlink my account before I uninstall the app?

Hmm… I not longer have a Fitbit (that uses Deezer - I have a Charge 4 now) - I think under the Fitbit app, when you click on the device, then media I seem to remember Deezer was there and there was an option to unlink (I might be wrong).

Which Fitbit is it and where do you get up to before you get the error message?

Hi @Rob Igo 

I have tried all the steps (except for unlink as there is no option on the versa3 only uninstall)

And I get as far as the players screen on the app (I only get this if I log out and log into the fitbit app again if I try this twice the error message comes up as soon as I click onto deezer)

I have attached screenshots of the furthest point I get to. As soon as I click next on the adding playlists the message comes up.

Hmmm.. maybe it’s Deezer/Fitbit problem, others reporting it here: - https://community.fitbit.com/t5/Versa-3/Deezer-isn-t-syncing-with-my-Versa-3/td-p/4536684/page/2

I’ll mention this to the Deezer moderators here and get them to check/report it.

Apparently there never was a fix, as I’m having the same issue on my Sense. Opening Deezer on the profile/music results in error connecting to server. Trying later (as suggested) or switching telephone off/on doesn’t help either. So it’s impossible to transfer the Deezer playlists to the Fitbit device.

Having same issue... "can not connect to server" or the other one "try again later" after entering code the watch gives you. I have the Original Versa which I bought a few days ago.  Been trying to sort Deezer out for about 8 hours today now and I'm ready to throw the watch out the window haha! Just come across this post so it's obviously a bug in the system that is taking FAR too long to fix and people should be notified via an app notification what is going on!! 

I've just decided to return the watch. It isn't fit for purpose as you can see after some googling that it has happened over and over with deezer and fitbit.

I am going to choose a different brand without deezer.