Deezer Desktop App - does not keep me logged in and too many Captchas

Hey @EddieB 

Could you please clean your cache + cookies (from the browser you're using to authenticate Deezer) and try again. This has been fixed and improved 

Are there plans to resolve this?  As of April 2021 I still get this quite frequently.  I am a paid user, I get asked to log into the Deezer app every few weeks and have to fill in several panels of Captcha, which is kind of ridiculous.

My desktop app is 4.19.20 on Windows 10.

Hi there @Darkcobalt 

Thanks for reaching out.

Your desktop app version is out-of-date. We're currently on version 4.34. Please do update it so that you can give us more precise feedback!

I am getting sick & tired of this login / captch stuff. (Deezer 5.2). A friend of mine recently moved from Deezer to another music service. The next time i get kicked out of the desktop app and asked to login, there is a good chance that i will also leave. There are a few other things that annoy me with Deezer, but i have learnt to put up with them. All it takes is a “final straw”, like this (years old) login problem.

Apologies for the experience @Zargron - I'll make sure to pass your comments on - this is something we need to improve. Please bear with us a bit longer 

Yet again Deezer app demands login via browser. Are there many others experiencing this?

We're discussing the system with our teams @Zargron what version of the app you've got installed now?

And again - Deezer app demands login via browser.

Deezer Version 5.30.40 

Hey @Zargron 

Thanks for reporting. Yes, we've got this under the radar. Once you update to the next version, please let us know if the problem persists 

And again - Deezer requesting login via browser.

Deezer Version 5.30.50

@Zargron 

I hope I didn't overlook it: Which browser do you use for authentication?

The next version (5.30.60) is available:

Windows

→ https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.60

Mac

→ https://www.deezer.com/desktop/download/artifact/darwin/x64/5.30.60

Browser: Vivaldi

I would have thought that Deezer shouldn’t care which browser we use, especially once authentication has been achieved.

So no 64bit version for Windows? I suspected as much whilst looking last night. I didn’t upgrade, leaving my investigations to another day...

@Zargron 

Maybe the Vivaldi browser deletes the authentication?

Therefore, it would be quite interesting whether the constant login is necessary after you have done this once via Chrome or Firefox.

The desktop app for Windows is actually only available as a 32-bit version.

Hello @Zargron 

As @dee_dirk has mentioned, the desktop app for Windows is only available as a 32 bit version.

Thank you for your feedback related to the Vivaldi browser; we will pass it on to the team so they will be aware. Could you share with us a couple of screenshots of the issue, if possible, please?

Enjoy Deezer!! 

When is the (Windows) 64bit version due?

Screenshots… i suppose so. It’s nothing exciting.

DELETES THE AUTHENTICATION!

Why the heck should Vivaldi pay courtesy to Deezer? What authentication model are you using? When i change browser, reinstall browser, clear browser history, i do NOT have to go all around my system re-establishing authentication for all my other applications.

Sure, i expect to lose some browser specific settings and so forth. But i don’t have to log back into all my other online apps. Those apps don’t care what i did with my browser.

And again - Deezer requested login via browser the other evening!

A few friends over my place, juggling food & drink preparation and other hospitality duties “What about some music?“ a friend petitions . “Just fire up Deezer.” i reply across the void to my friend. Oh no... not so easy - login required again! A most unwelcome, and surely avoidable interruption to the flow of life.

When i get a moment later this month, reckon i’ll take my list of Deezer annoyances and hop across the webasphere to another music facility for greater satisfaction and better service.

Deezer Version 5.30.60

Again - Deezer requested login via browser.

Deezer Version 5.30.80.

This one i almost find acceptable since it involved an update (from 5.30.60 to 5.30.80). On the other hand, considering it was a minor update, as evidenced by a change in only the “minor version number” , why did i have to login again?

Every time you log out from your account and then login again in the desktop app it will ask you to login via browser. That’s normal behaviour 

Thank you Jaime. I’m well aware of that. The point is, i don’t logout. Randomly, one minute i’m using the app, next minute when i try to  play something it’s asking me to login. Doesn’t happen “all the time”. Every week, two or three.

That’s weird definitely. 
So the problem in that randomly the app logs out and then you have to login again via browser?

it was pretty bad, more than once a week. I guess it must be within acceptable frequency these days (once or twice a month), otherwise i would have left by now. Need to figure out why i’m still here. What makes Deezer special? What distinguishes Deezer from other streaming services? Anything? I guess one way to find out is to move to another service for a while and try it out.

I see it on my Windows computers too. I also never log out. This still happens.

Whats more annoying is that it happens in the TV app (Samsung) and the damn link does not work to activate through a mobile browser. So I have to write it down and go into another room to sort it out. 

I guess you want security for your apps. Do you know what is more secure? No customers. Then you don't have to worry about these things at all. 

That’s pretty annoying A.LeC. At least i can deal with my login issue on the same machine in the same room that it occurs. This is not brand new technology. That’s what bothers me A.LeC. It should be sorted.

Sure, once in a blue moon, make me log back in. If that is the price for the convenience of having a massive music library at my finger tips. But what classes as “once in a blue moon”? Oh well. At least i don’t have a hole in my shoe.

And again - Deezer app demands login via browser.

Windows Deezer Version 5.30.90

Sorry, after the time left in my current subscription, i’m moving on...