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One Hit Wonder
jan.potocki
One Hit Wonder
January 16, 2020
Answered

Deezer Desktop App - does not keep me logged in and too many Captchas

  • January 16, 2020
  • 242 replies
  • 7792 views

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.

 

Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.

 

This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

    Best answer by Rudi

    Hi all,

    Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

    • Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
    • When you get logged out, can you log back in straight away or you need to restart the app?
    • Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

    Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

    242 replies

    Show previous replies
    Hitmaker
    Andreas.Ahlqvist
    Hitmaker
    March 20, 2020

    Hi all,

    Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

    • Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
    • When you get logged out, can you log back in straight away or you need to restart the app?
    • Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

    Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

    • not every time i start it, but for sure it happened after update recently.
    • never got logged out while using the app. Only when starting it.
    • it’s from the Windows Store

    +1 on the same behaviour and its quite annoying since i use multiple computers at home.. doing 1 darn captcha is annoying but 2 or 3...

      Rockstar
      Kevin Deezer
      Rockstar
      March 20, 2020

      Thank you all @ymns3321, @Mark.Brok and @Andreas.Ahlqvist for your feedback, we will forward them to the tech teams working now on this issue.

      Have a nice weekend :slight_smile:

      https://www.deezer.com/en/profile/3421485864
      Roadie
      Lazz
      Roadie
      March 24, 2020

      The reCaptcha on your desktop app is abysmal! Stop making me click the four pages of crap to login!

      Use the checkmark one. This isn’t a cryptocurrancy account. This isn’t even my email. Why do you make it so imposing to log into an account!? Are you getting revenue off of this for AI learning? It’s bull! Stop wasting my time and causing frustration!

      The fact I also need to relogin every time I turn off my VPN because your crap player can’t handle it and just gives errors when a new track starts to play is also terrible.

      I’m super close to switching to Tidal because of this terrible user experience.

        Rockstar
        Kevin Deezer
        Rockstar
        March 25, 2020

        Hello @Lazz, I understand that you are angry about this, many users have a similar opinion and we keep sharing it with our teams. I apologize for the inconvenience and hope we will soon be able to propose you a better user experience.

        Thank you for your feedback and have a nice day

        https://www.deezer.com/en/profile/3421485864
        Roadie
        Tobi_H
        Roadie
        March 29, 2020

        hi team,
        our entire family is regularly kicked out of the app, usually after a day of non-use.

        my dad asks me every day why we switched to deezer, he never had that problem with spotify. He is 78 years old and he is really bothered by this topic. 
        Since a few days, this problem also appears with me. 

        Why is there even an autologout on the desktop app. That's total nonsense for a home PC.

        Do you plan to change the subject in the near future? Or do you have a quick fix?  Alternatively I have to install spotify again for my father and unfortunately I have to change my subscription?   

          Roadie
          bluestar
          Roadie
          March 29, 2020

          The reCaptcha on your desktop app is abysmal! Stop making me click the four pages of crap to login!

          Use the checkmark one. This isn’t a cryptocurrancy account. This isn’t even my email. Why do you make it so imposing to log into an account!? Are you getting revenue off of this for AI learning? It’s bull! Stop wasting my time and causing frustration!

          The fact I also need to relogin every time I turn off my VPN because your crap player can’t handle it and just gives errors when a new track starts to play is also terrible.

          I’m super close to switching to Tidal because of this terrible user experience.

           

          Totally agree, its so annoying! Never seen reCaptcha on desktop app before. Deezer please get some capable developers and make captcha implementation so that it doesn’t even show if only trying a few times and keep login for at least a month. We are paying for listening to the music not for solving stupid reCaptcha. I will go from my strong random password to a short insecure one for now, so I will write it quicker.

           

          Please fix. My company would do such thing in less than a week!

            Guitar Hero
            n1gth
            Guitar Hero
            March 30, 2020

            Again I was logged out from the desktop client, and again the captcha came up. After almost three months, I’ve had enough now, going to switch to Spotify. Whoever is responsible for the terrible Deezer Desktop client has managed to

            1. lose a paying customer
            2. gain someone who when asked by family/friends what they think of deezer, will give them an honest review

            :facepalm:

            Roadie
            cedric_d
            Roadie
            March 30, 2020

            Same here : 5 boring captcha windows to log in ? Am i a Deezer customer or Google employee ??

            Had to calm down not to cancel my subscription.

              One Hit Wonder
              heriberteisinger
              One Hit Wonder
              March 30, 2020

              For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.

               

              Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.

               

              This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

              Same here.

              I have not managed to log in via the desktop app. The captchas go on forever. I will have to unsubscribe from this app soon.

               

              One Hit Wonder
              heriberteisinger
              One Hit Wonder
              March 30, 2020

              Dear Deezer. 

              Will you fix the problem with the captcha going on forever in the desktop app at my iMac?

              If not, I will have to unsubscribe.

              Thank you

              Heribert Eisinger

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