Deezer Desktop App - does not keep me logged in and too many Captchas

the captcha thing in deezer is the most annoying thing ever. I am using dozens of paid content services and various other services with sensitive data like online banking, but NONE has such a cumbersome login procedure like deezer does.

Please make this more convenient.

Are you still looking into this, after 2 months? Because I was just logged out and asked to identify buses. 🤦‍♂️

• Every time the app gets an update, apparently.
• Straight away, but I always need to solve a reCAPTCHA .
• Windows Store.

Thank you.

Had to go through ANOTHER captcha today, not even a month after the last one.  If my BANK had this kind of “security” - which they don’t - I’d say they were going too far.  Keep me logged in unless I log out, and quit asking me to click on fire hydrants.

This captcha is really annoying. Sometimes is just give up and go to my local plex server because is so frustrating try dozen times to login into Deezer. I'm considering stop using Deezer and moving to another streaming service. Remove this "feature”, please!

Hey @LeonardoCPacheco @lou.wyss @DJ_Zephyr @stefb and everyone,

Thank you for your feedback and patience. We're very close to sorting this up in one of our new releases. I'll let you all know once I get more details 

I’ve posted repeatedly about the auto-logouts and failing captchas.  Some shrill named Rudi keeps answering “We’re working on it.”  The only correct work is to remove it, but you can’t even manage that.  How long does it take to remove a feature?  In my expert-level, professional opinion, 1 hour and a cycle of testing.  Whatever you are doing is failing.  Today, months into this issue, I was auto-logged off, and forced to login twice because the first captcha failed.  This is not acceptable customer service.  And so I am ending my subscription. I find the YouTube Music App to be refreshing and as functional as Deezer.  Stitcher will give me more podcasts than Deezer.  I’ve always paired Deezer with Soundcloud.  My idea is to tell all Deezer Subscribers to change their subscriptions to a music service that listens to the needs of their subscribers.  Maybe one or more of the above will work for them.  Almost certainly less annoying than Deezer.

I start the the Deezer Windows app. I enter my my email address and password to ensure that I am authenticated. Only I know my password. Then I have to play games with CAPTCHA’s finding things on the street (cars, buses, trucks). This is a pain. I have to spend a minute or two wasting time. Then Deezer lets me listen to music.

I am a cybersecurity professional. The CAPTCHA stops bots from opening an account. A CAPTCHA does not make an account more secure after I have entered my password. If a bad guy has my email and password, a CAPTHCA provides zero security. However it does make users like myself mad and they will consider moving to a competitor who do not waste customers time with useless security measures.

Signed up for the deezer trial because Spotify was using me as a Beta-tester for inferior versions of their products without even asking me.

Tried to sign up for deezer and immediately run into issues. First, why send hte user to the microsoft app store? Couldn’t a direct exe be provided? I had to reinstall my microsoft app store application via powershell to get the link to open on my system.

Once it’s installed, I’m forced to sit through at least a dozen of those captcha pages to login. Thinking maybe it’s bugged, I try the audio version. The audio version throws the same error as Hrabia.

To see that this issue has existed for three months and there’s STILL no fix is not a good sign. As has been pointed out here verbatim: this ‘feature’ isn’t even properly setup as a ‘security’ measure. It’s turning your PAYING customers into unpaid AI trainers.

I’m walking away. It’s not worth the effort. What a sorry state of affairs the music streaming industry finds itself. No wonder music piracy is back on the rise.

4 months passed and nothing changed. still asking for captchas.

I cannot imagine an idiot who proposed this moronic solution for desktop app.

I cannot imagine that 4 months is not enough time to fix this ridiculous app behavior.

Some idiot put that captcha check few months ago. Lot of users complained but they simply refused to remove this “feature”. I tried to explain to them what is the problem and they advise me to change my password ?!?!

Since it’s been four months since this was first reported I’ll assume your ‘responsible team’ isn’t very responsible. 

Questions

1. Is this being looked at or not? Please be clear with your paying customers? 
2. Is there a work around? 
3. Has anyone within your support team verified the issue reported and provided accurate information to your responsible team so that it can be worked on?
4. If it’s not being worked on when will it? Please manage our expectations? 
5. Capatcha is an old technology, what is your roadmap for replacing this with 2FA? 
6. Do you have a SLA for these issues and has it been followed? 
7. Can we have evidence of this being raised in your software development ticketing system please? 

Please can the community have an update to these points.

I can see that this issue has over 1500 views and 130 contributors waiting for an update. Given the four months this has been open for this is very poor support and maintenance. 

Thanks