Deezer Desktop App - does not keep me logged in and too many Captchas

Thanks for coming back with further info @Klaas Decuypere, we'll pass it on 

Hey @Robert De Niro "are you talking to me?!" 

We're looking into it now, please see above so that you can provide further info to our devs.

Same here. The app keeps logging me out once in a week or so with captcha.

Win 10, Deezer 4.18.60.0 from Windows Store. The issue is not only with the latest version.

Hi @ymns3321 thanks for your details. I forwarded your case to our developers as well and hope they can fix this very soon.

Ok, the app just logged me out in the middle of playing an Album. I had to go through 9 captcha’s before it let me back on! This is really intolerable.

Also, it initially wouldn’t let authenticate at all - kept saying my details were incorrect despite definitely having the right email and password. I had to close the app (right-click system tray icon, Quit Deezer) and restart it before I could even get past the login screen.

Win 10, Deezer 4.18.60.0 from Windows Store

Edit: The Logout does seem to have coincided with me doing a manual “Downloads and updates|Get Updates” from the windows store - it did update two apps, MSN News and MS Weather.

Hi, I’m having the same issue. Every time I restart my laptop, I have to go through the login process again. It’s irritating and time consuming. My OS is Windows 10 Enterprise and  app verision 4.18.6., all software is up to date.

Hi @alex991 we are really sorry about that. Could you please read all tipps&tricks in this thread. Our developers are currently working on fixing this issue. Apologies for any inconvenience caused and thank you for your patience.

Hi @blackpaw many apologies this has happened. It is normal that updates disrupt your other apps as well. Well done for having closed the Deezer App in your system tray and re-opening it. This is the only way it works. Thank you for your patience.

Same on Mac, and I’m getting really tired of this crap.

I do not want to have to log in each time, please have your coders set some type of check box to allow the app’s to store login. I have checked security and gave permissions in the Mac book preferences.

MacOS Catalina vs 10.15.3
Deezer app for Mac 4.18.40 (4.18.40.48)

• not every time i start it, but for sure it happened after update recently.
• never got logged out while using the app. Only when starting it.
• it’s from the Windows Store

This has not been solved. Every few weeks or so I need te re-signin on my desktop-app and go true a verification proces as described above. It's paid account so no, I'm not a robot. Please get rid of it.