Deezer Desktop App - does not keep me logged in and too many Captchas

Okay thank you, you too!

Captcha is ridiculous idea. Deezer team should definitely do something better that this. What I am paying money for helping google to identify buses? That is insane! This is not the user experience I want to have.

I’m about to cancel my family Deezer plan because of forcing to login after every app update (maybe even more often) on every PC in my house. It’s so annoying, especially with this stupid reCaptcha. I hope it’s marked as a critical bug on your dev team roadmap and it will be fixed soon. I love Deezer and don’t want to switch to another service, but you do not give me a choice

The last several times logging into the deezer desktop app, it has forgotten my credentials and required an additional verification process.  Deezer is a music listening app.  There’s no security issue and no call for additional verification.  The verification process you have chosen takes an unreasonable amount of time to complete, which makes it a barrier to usability for a casual use application.  There’s just no logical reason to have the second verification, and certainly not one that takes more than a fraction of a second to complete.  I am asking you to remove that requirement as a hindrance to usability that solves no real problem. 

Sincerely,

Mark Aldridge

Hello,

Using Deezer on the desktop (macOS Catalina) is becoming quite annoying, because I am frequently logged out, and then when logging in I am served a captcha where I have to solve a number of Google’s visual charades with buses and traffic lights. Is this just me?

I love Deezer overall, but it feels increasingly annoying to feel that I am working to use a service that I already payed for… Would it be possible to make the logouts less frequent, and tone down the security level of the captchas?

Cheers

Telmo

Hi @Noam Asulin @Migue  @AMircea @Oguzcan Yavas @fuma @Vagn_Henning @Bert Maleszka @Cuzi @sbkeider @n1gth @Kilarie @dmac2286 @Artem Moskalchuk @teqteq @Henry Sahlgren @haneck@beachseeker we are very sorry - this should not be happening. Our Deezer Desktop developers are currently looking into this to make sure you can stay logged into the Deezer Desktop App and only have to go through the annoying Captcha process one single time only. 

Apologies for any inconvenience caused. Please let us know if you have any further questions and thank you for your patience. 

I have the same problem on my Windows OS app. The whole point of having an app is not to have to login everytime you want to use the application. This is really annoying. Each time I want to listen to music I need to spend at least 10 minutes going through this Captcha. 

Looking at the comments, I am not the only one frustrated with this issue. Why doesn’t Deezer do anything about this? I am thinking about leaving to another competing service if this issue is not resolved.

The problem with auto closures is that Google found a mine of useful fools to exploit in order to train their AI. Thanks, Deezer.

8 month late and stil have same problem… I’ll cancel my subscription if nothing change. Please fix it!

Same problem here - Windows 10 client keeps getting logged out and it can take minutes to get past that damn captcha, no other service I use presents so many barriers to a legitimate login. It is intensely annoying and frustrating, the overwhelming impression I get is that Deezer regards its users with contempt, as the enemy.

I’m trialling Spotify now and testing playlist import options. If it works out, I’m out of here.
 

Hi @Armin @Migue @blackpaw @Manuel Roberge 

Thank you for reporting this. Please see the reply above for more info in the meantime 

I am using the Deezer Mac OS app, version 4.18.40. I get logged out very recently (once every 2-3 times after restarting the app). Why can’t it keep my password saved ??

Also, why am I forced to solve a CAPCHA after entering my password ?

Do you have a contract with Google to make your paying customers do unpaid work for Google’s AIs ?

Please solve these two issues, they are very annoying and will soon push me to another service provider

Desktop app just updated via Microsoft Store. And again I need to enter credentials. Why update the app while you have a critical bug?!

Hi @jan.potocki @Noam Asulin @Migue  @AMircea @Oguzcan Yavas @fuma @Vagn_Henning @Bert Maleszka @Cuzi @sbkeider @n1gth @Kilarie @dmac2286 @Artem Moskalchuk @teqteq @Henry Sahlgren @haneck@beachseeker @BenFr @Joao2019 Pedro @Hekofit @claw. @77cats @Telmo Menezes @Armin we are really sorry this is happening and our developers want to fix this asap. Unfortunately, they were not able to reproduce this technical issue so far. Therefore, we all need to work together to get rid of the Deezer Desktop App Logout problem.

Could you please reply to all of the following questions to speed up the process:

1. What is the brand and model of the computer or laptop you are having problems with?
2. Which Operating System Version do you have installed?
3. Which Deezer Desktop App version do you have installed?
4. Were you logged out on the same day? Or a few days later? What was the time period in between?
5. How often did you have to login again so far?
6. Are you using your email address to login OR Google OR Facebook OR MSISDN? 

Thank you so much for your help, we are sure we can we can fix this :)

1. MacBook Pro 2018
2. MacOS 10.13.4
3. Deezer 4.18.40.48
4. 11 Days. Just got it again today.
5. Every few weeks.
6. Email address.

Again - recaptcha came AFTER entering correct credentials - which is just wrong. Fix your shit or i’m out.

At home i’m using Linux with mellow-player to listen to deezer - and i have no issues there! No captcha even on first login.

1. custom (Ryzen 3700x, ASRock B450 Pro4, Radeon RX 570)
2. Win 10 1903 Build 18362.657
3. 4.18.50
4. It happens randomly. Sometimes after an update from the store. Just now (before about an hour) I pressed the play button, music started playing but suddenly stopped and all I’ve seen was the login page.
5. At least monthly i guess. I once had it multiple times a week but back then there was no captcha. It’s a little bit annoying but didn’t bother me, because entering the credentials is quick.
6. eMail

I really wouldn’t bother at all, but I don’t want to be presented a captcha on a desktop app. Recaptcha is just the most annoying thing ever.

• “Select all buses”
• me selects all buses
• waits ten seconds for all images to disappear
• wait ten seconds for the selected images to reappear
• clicks the next
• again ten seconds to disappear
• clicks next because it’s fucking annoying and I’m hoping no new buses appear
• “Please look at the new images”
• ...waits again…
• Yeah, no buses, “next”
• “Please select all hydrants”
• ………………….

I don’t know when I had to relogin last time at home.

If you care about bots or bute forcing implement 2FA with U2F, TOTP, eMail or something else and use an aggressive rate limiting policy. But please get rid of these stupid captchas... :/

@Cuzi Yes but the captcha also appears if you enter a wrong  email/password combination.

It’s not a technical issue, it’s a design flaw.

The design flaw is that a captcha is presented. This is not necessary, I can’t think of any other desktop app that does this.

I’m guessing there was some security problem at some point and some manager said ”OK let’s lock this down with a captcha”. It’s a bad choice as you are annoying your users massively, without actually increasing their security.

A better choice would be to 1) enforce more secure passwords for users (or use 2FA), and 2) monitor and block repeated false logins in some other way (eg see the tool fail2ban).

The only way to fix this is to remove the captcha. 

If you put your security problems onto your users, they will not be your users for much longer...

1. I have 3 different PCs\Laptops at home with Deezer App installed
2. Every machine - Windows 10 1909 (build 18363.657)
3. 4.18.50 from Microsoft Store
4. I’m pretty sure it happens after every app update
5. I’m pretty sure it happens after every app update
6. It’s family plan, so email

The problem not only in the captcha. The bigger problem that the desktop app keeps logging you out after every app update. It should not go this way for sure

When I copy and stick the username and password.
I think captcha can't know that we're human if there are no cookies saved from our browsing since it's a "desktop app" (or is it webapp?). I navigate with Firefox and Edge Chromium, with ad blockers, so I guess Google doesn't have an ip behavior record that I'm trying to connect from when i login to Deezer. Although when I enter from these browsers To the Deezer web player I have no problems. With regard to the logout, it is something more technical of you, I never close session in Deezer.

Great Captcha and Google. First, pay for new month of Deezer service. Next step: open the deezer desktop app on windows 10. Enter a user and password. Captcha. I can´t find all autobuses and not have time to work for Google, so select audio alternative captcha: Mr. President Hugo Chávez says great speech (https://1drv.ms/v/s!AqJEjy70FO_YkasNndmZNlADSXyW1g?e=SQki3x) Incredible. So, cancel audio alternative and, chan chan, Google determines that´s I am a terrorist bot and block me to access to Deezer. Great congratulations. Jaded oh this. God bye.

1. At least two home-built stationary PCs.
2. Windows 10 1909 64-bit
3. On the PC I’m currently on: 4.18.50
4. The app remembers my credentials for a couple of weeks. I use both of my PCs daily or almost daily. There is no correlation between the two PCs with regards to when I’m required to present my credentials again.
5. A couple of times each month
6. I log in using e-mail addreess
7. Presenting my credentials would only be a minor nuisance were it not for the reCAPTCHA. I hate looking at those tiny blurry images where you can't actually see what’s on them and answering ambiguous questions. (Is the pole considered part of the traffic light?) It’s an insult and I can’t for the life of me understand how it’s a reasonable solution to the problems you’ve seen. How many of the trolls are paying customers?

I find really annoying when Deezer suddenly logs me out and requests login, find fkn bycicles and bridges and buses for some eager-to-learn AI. 

Damn, I don’t want to be an AI teacher. I pay for a family account, let my PC alone, don’t log me out for a random AI teaching session!

Hi there @Angel_FI thanks for sharing with the community. It's quite interesting to know that the Win8 file worked. We'll be passing this info to our devs who are investigating the issue 

@saman sorry for the inconvenience once more. Could you please provide more details as requested by Pia above? It'll help us sort out the issue