Deezer Desktop App - does not keep me logged in and too many Captchas

1. custom (Ryzen 3700x, ASRock B450 Pro4, Radeon RX 570)
2. Win 10 1903 Build 18362.657
3. 4.18.50
4. It happens randomly. Sometimes after an update from the store. Just now (before about an hour) I pressed the play button, music started playing but suddenly stopped and all I’ve seen was the login page.
5. At least monthly i guess. I once had it multiple times a week but back then there was no captcha. It’s a little bit annoying but didn’t bother me, because entering the credentials is quick.
6. eMail

I really wouldn’t bother at all, but I don’t want to be presented a captcha on a desktop app. Recaptcha is just the most annoying thing ever.

• “Select all buses”
• me selects all buses
• waits ten seconds for all images to disappear
• wait ten seconds for the selected images to reappear
• clicks the next
• again ten seconds to disappear
• clicks next because it’s fucking annoying and I’m hoping no new buses appear
• “Please look at the new images”
• ...waits again…
• Yeah, no buses, “next”
• “Please select all hydrants”
• ………………….

I don’t know when I had to relogin last time at home.

If you care about bots or bute forcing implement 2FA with U2F, TOTP, eMail or something else and use an aggressive rate limiting policy. But please get rid of these stupid captchas... :/

@Cuzi Yes but the captcha also appears if you enter a wrong  email/password combination.

It’s not a technical issue, it’s a design flaw.

The design flaw is that a captcha is presented. This is not necessary, I can’t think of any other desktop app that does this.

I’m guessing there was some security problem at some point and some manager said ”OK let’s lock this down with a captcha”. It’s a bad choice as you are annoying your users massively, without actually increasing their security.

A better choice would be to 1) enforce more secure passwords for users (or use 2FA), and 2) monitor and block repeated false logins in some other way (eg see the tool fail2ban).

The only way to fix this is to remove the captcha. 

If you put your security problems onto your users, they will not be your users for much longer...

1. I have 3 different PCs\Laptops at home with Deezer App installed
2. Every machine - Windows 10 1909 (build 18363.657)
3. 4.18.50 from Microsoft Store
4. I’m pretty sure it happens after every app update
5. I’m pretty sure it happens after every app update
6. It’s family plan, so email

The problem not only in the captcha. The bigger problem that the desktop app keeps logging you out after every app update. It should not go this way for sure

When I copy and stick the username and password.
I think captcha can't know that we're human if there are no cookies saved from our browsing since it's a "desktop app" (or is it webapp?). I navigate with Firefox and Edge Chromium, with ad blockers, so I guess Google doesn't have an ip behavior record that I'm trying to connect from when i login to Deezer. Although when I enter from these browsers To the Deezer web player I have no problems. With regard to the logout, it is something more technical of you, I never close session in Deezer.

Great Captcha and Google. First, pay for new month of Deezer service. Next step: open the deezer desktop app on windows 10. Enter a user and password. Captcha. I can´t find all autobuses and not have time to work for Google, so select audio alternative captcha: Mr. President Hugo Chávez says great speech (https://1drv.ms/v/s!AqJEjy70FO_YkasNndmZNlADSXyW1g?e=SQki3x) Incredible. So, cancel audio alternative and, chan chan, Google determines that´s I am a terrorist bot and block me to access to Deezer. Great congratulations. Jaded oh this. God bye.

1. At least two home-built stationary PCs.
2. Windows 10 1909 64-bit
3. On the PC I’m currently on: 4.18.50
4. The app remembers my credentials for a couple of weeks. I use both of my PCs daily or almost daily. There is no correlation between the two PCs with regards to when I’m required to present my credentials again.
5. A couple of times each month
6. I log in using e-mail addreess
7. Presenting my credentials would only be a minor nuisance were it not for the reCAPTCHA. I hate looking at those tiny blurry images where you can't actually see what’s on them and answering ambiguous questions. (Is the pole considered part of the traffic light?) It’s an insult and I can’t for the life of me understand how it’s a reasonable solution to the problems you’ve seen. How many of the trolls are paying customers?

I find really annoying when Deezer suddenly logs me out and requests login, find fkn bycicles and bridges and buses for some eager-to-learn AI. 

Damn, I don’t want to be an AI teacher. I pay for a family account, let my PC alone, don’t log me out for a random AI teaching session!

Hi there @Angel_FI thanks for sharing with the community. It's quite interesting to know that the Win8 file worked. We'll be passing this info to our devs who are investigating the issue 

@saman sorry for the inconvenience once more. Could you please provide more details as requested by Pia above? It'll help us sort out the issue