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One Hit Wonder
jan.potocki
One Hit Wonder
January 16, 2020
Answered

Deezer Desktop App - does not keep me logged in and too many Captchas

  • January 16, 2020
  • 242 replies
  • 7792 views

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.

 

Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.

 

This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

    Best answer by Rudi

    Hi all,

    Thank you for all the answers provided so far - very helpful! Our developers who are investigating this problem have asked for more info from you to speed up the process. Could you please tell us:

    • Do you have to log in every time you relaunch the app or is this happening every time the app gets an update?
    • When you get logged out, can you log back in straight away or you need to restart the app?
    • Have you downloaded the app from the Windows Store or using a direct link for the .exe file?

    Let us know the most you can, it can help us fix this quicker :thumbsup_tone2:

    242 replies

    Show previous replies
    Guitar Hero
    Cuzi
    Guitar Hero
    February 11, 2020

    What? reCAPTCHA is not authentication method. And it does not provide security. All you do is forcing paying long-time users to waste time on feeding Google’s AI.

     

    At very least change it to noCAPTCHA method.

      Rising Star
      claw.
      Rising Star
      February 11, 2020

      Stop this captcha bullshit please. On a desktop client I don’t wanna care about captchas! Just now I had to solve six(!!) captchas in a row to login on a computer I’m logging in since about a year.

        Guitar Hero
        Cuzi
        Guitar Hero
        February 11, 2020

        Hi there @bluegrass

        Sorry you've experienced difficulties. Our captcha is in place to ensure a higher level of security which could prevent spam attacks among other threats, for example - as recently happened in our communities. But we're looking into our login and security as a whole, so thanks for your feedback.


        This is simply not true. reCAPTCHA on deezer is integrated WRONG and does not add any security.  If security is a concern, reCAPTCHA should come before logging into account to “prevent” automated brute-force attacks. In case of Deezer reCAPTCHA comes after entering correct password, which adds nothing to security. Automated system will already detect correct password and fallback to manual mode to solve captcha (ofc, this is not even needed because bots solve captchas easily as well).

         

        But to be honest, this is unnecessary - standard brute force attack prevention techniques (max failed logins, progressive login delay, etc...) is enough. reCAPTCHA only screws paying customers and spits in our face.

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          February 11, 2020

          Hi @Cuzi 

          Thank you for your feedback. I'll be passing it on.

          As a side note, just to let you know: last year we've had a big spam attack here in the community, and because users' Deezer accounts are linked to the account they use here in the community, reCAPTCHA helped preventing more fake users to be created and the attack to increase.

          The truth is that we're constantly looking to implement better ways to secure our accounts - and it seems there's a problem with reCAPTCHA at the moment, as other users reported being logged out frequently. We'll keep the community updated about this :thumbsup_tone2:

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          February 11, 2020

          Thanks for the feedback @claw. There might be an issue with this on desktop. We'll let the teams know about it :thumbsup_tone2:

          One Hit Wonder
          Henry Sahlgren
          One Hit Wonder
          February 12, 2020

          I mean really?

           

            Noam Asulin
            Superuser
            Noam Asulin
            Bezi since 2017
            February 12, 2020

            Agree .

            (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
              Rudi
              Ultimate Superstar
              Rudi
              Ultimate Superstar
              February 12, 2020

              Hi @Noam Asulin @Henry Sahlgren 

              Thank you for your feedback. We've been seeing an increase of complaints about Recaptcha so we need to look into the reason why the app is logging users out. Thank you for your patience!

              Guitar Hero
              Vagn_Henning
              Guitar Hero
              February 12, 2020

              Hi @Cuzi 

              Thank you for your feedback. I'll be passing it on.

              As a side note, just to let you know: last year we've had a big spam attack here in the community, and because users' Deezer accounts are linked to the account they use here in the community, reCAPTCHA helped preventing more fake users to be created and the attack to increase.

              The truth is that we're constantly looking to implement better ways to secure our accounts - and it seems there's a problem with reCAPTCHA at the moment, as other users reported being logged out frequently. We'll keep the community updated about this :thumbsup_tone2:

              How may of the spam accounts were paying customers?

                Guitar Hero
                n1gth
                Guitar Hero
                February 12, 2020

                I’ve uninstalled the desktop application and am just using the web app, it’s ridiculous to have to do this almost every day.

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