Deezer Desktop App - does not keep me logged in and too many Captchas

Captcha is ridiculous idea. Deezer team should definitely do something better that this. What I am paying money for helping google to identify buses? That is insane! This is not the user experience I want to have.

The last several times logging into the deezer desktop app, it has forgotten my credentials and required an additional verification process.  Deezer is a music listening app.  There’s no security issue and no call for additional verification.  The verification process you have chosen takes an unreasonable amount of time to complete, which makes it a barrier to usability for a casual use application.  There’s just no logical reason to have the second verification, and certainly not one that takes more than a fraction of a second to complete.  I am asking you to remove that requirement as a hindrance to usability that solves no real problem. 

Sincerely,

Mark Aldridge

Hi @Noam Asulin @Migue  @AMircea @Oguzcan Yavas @fuma @Vagn_Henning @Bert Maleszka @Cuzi @sbkeider @n1gth @Kilarie @dmac2286 @Artem Moskalchuk @teqteq @Henry Sahlgren @haneck@beachseeker we are very sorry - this should not be happening. Our Deezer Desktop developers are currently looking into this to make sure you can stay logged into the Deezer Desktop App and only have to go through the annoying Captcha process one single time only. 

Apologies for any inconvenience caused. Please let us know if you have any further questions and thank you for your patience. 

The problem with auto closures is that Google found a mine of useful fools to exploit in order to train their AI. Thanks, Deezer.

Same problem here - Windows 10 client keeps getting logged out and it can take minutes to get past that damn captcha, no other service I use presents so many barriers to a legitimate login. It is intensely annoying and frustrating, the overwhelming impression I get is that Deezer regards its users with contempt, as the enemy.

I’m trialling Spotify now and testing playlist import options. If it works out, I’m out of here.
 

I am using the Deezer Mac OS app, version 4.18.40. I get logged out very recently (once every 2-3 times after restarting the app). Why can’t it keep my password saved ??

Also, why am I forced to solve a CAPCHA after entering my password ?

Do you have a contract with Google to make your paying customers do unpaid work for Google’s AIs ?

Please solve these two issues, they are very annoying and will soon push me to another service provider

Hi @jan.potocki @Noam Asulin @Migue  @AMircea @Oguzcan Yavas @fuma @Vagn_Henning @Bert Maleszka @Cuzi @sbkeider @n1gth @Kilarie @dmac2286 @Artem Moskalchuk @teqteq @Henry Sahlgren @haneck@beachseeker @BenFr @Joao2019 Pedro @Hekofit @claw. @77cats @Telmo Menezes @Armin we are really sorry this is happening and our developers want to fix this asap. Unfortunately, they were not able to reproduce this technical issue so far. Therefore, we all need to work together to get rid of the Deezer Desktop App Logout problem.

Could you please reply to all of the following questions to speed up the process:

1. What is the brand and model of the computer or laptop you are having problems with?
2. Which Operating System Version do you have installed?
3. Which Deezer Desktop App version do you have installed?
4. Were you logged out on the same day? Or a few days later? What was the time period in between?
5. How often did you have to login again so far?
6. Are you using your email address to login OR Google OR Facebook OR MSISDN? 

Thank you so much for your help, we are sure we can we can fix this :)

1. custom (Ryzen 3700x, ASRock B450 Pro4, Radeon RX 570)
2. Win 10 1903 Build 18362.657
3. 4.18.50
4. It happens randomly. Sometimes after an update from the store. Just now (before about an hour) I pressed the play button, music started playing but suddenly stopped and all I’ve seen was the login page.
5. At least monthly i guess. I once had it multiple times a week but back then there was no captcha. It’s a little bit annoying but didn’t bother me, because entering the credentials is quick.
6. eMail

I really wouldn’t bother at all, but I don’t want to be presented a captcha on a desktop app. Recaptcha is just the most annoying thing ever.

• “Select all buses”
• me selects all buses
• waits ten seconds for all images to disappear
• wait ten seconds for the selected images to reappear
• clicks the next
• again ten seconds to disappear
• clicks next because it’s fucking annoying and I’m hoping no new buses appear
• “Please look at the new images”
• ...waits again…
• Yeah, no buses, “next”
• “Please select all hydrants”
• ………………….

I don’t know when I had to relogin last time at home.

If you care about bots or bute forcing implement 2FA with U2F, TOTP, eMail or something else and use an aggressive rate limiting policy. But please get rid of these stupid captchas... :/

@Cuzi Yes but the captcha also appears if you enter a wrong  email/password combination.

1. I have 3 different PCs\Laptops at home with Deezer App installed
2. Every machine - Windows 10 1909 (build 18363.657)
3. 4.18.50 from Microsoft Store
4. I’m pretty sure it happens after every app update
5. I’m pretty sure it happens after every app update
6. It’s family plan, so email

When I copy and stick the username and password.
I think captcha can't know that we're human if there are no cookies saved from our browsing since it's a "desktop app" (or is it webapp?). I navigate with Firefox and Edge Chromium, with ad blockers, so I guess Google doesn't have an ip behavior record that I'm trying to connect from when i login to Deezer. Although when I enter from these browsers To the Deezer web player I have no problems. With regard to the logout, it is something more technical of you, I never close session in Deezer.

1. At least two home-built stationary PCs.
2. Windows 10 1909 64-bit
3. On the PC I’m currently on: 4.18.50
4. The app remembers my credentials for a couple of weeks. I use both of my PCs daily or almost daily. There is no correlation between the two PCs with regards to when I’m required to present my credentials again.
5. A couple of times each month
6. I log in using e-mail addreess
7. Presenting my credentials would only be a minor nuisance were it not for the reCAPTCHA. I hate looking at those tiny blurry images where you can't actually see what’s on them and answering ambiguous questions. (Is the pole considered part of the traffic light?) It’s an insult and I can’t for the life of me understand how it’s a reasonable solution to the problems you’ve seen. How many of the trolls are paying customers?