Deezer Desktop App - does not keep me logged in and too many Captchas

My thought. I have a 15 caracters password which is annoying to enter when the Windows app gets logged out for some reason, but having to do the recaptcha test 10 times in a row after that is even more annoying.

I have the family subscription, and we are having some logging in issues with the desktop app:
 

1. My family and I keep getting randomly logged out of our accounts.

2. Several of us have also had issues where after being logged out, we repeatedly try to log back in, but Deezer tells us we have the wrong password. This continues even when we are literally copying and pasting the correct password in. Then randomly, the same password finally works.

3. When we are logged out, we are forced to complete the image identification capcha, which is STUNNINGLY slow. After each image is clicked, it takes a very long time for the next image to slowly fade in. How can I turn the capcha off?

Please let me know how to fix these issues. If these are intentional features, they are obnoxious. This is my music account, not my bank account: I do not want or need high maintenance security. I very much appreciate any answers you can provide. Thanks!

*edit wait is this a forum? Sorry if I’m sending this to the wrong place!

Same for me, it’s unacceptable as a user to have to identify all the squares containing sidewalks 7 times a week. There are other, less intrusive captcha options if this indeed is required. I’ve switched to the web app but would like to switch back to the desktop app when this issue is resolved.

Hello @haneck, this is the right place for this kind of feedback, even negative  We have already communicated this issue to the responsible teams.

Thank you again and don’t hesitate to post your future feedbacks (also the positive ones) around here 

Have a nice week-end

Hello @n1gth, thank you for the feedback, we have communicated it to the responsible teams at Deezer.

Have a nice weekend 

Okay thank you, you too!

Captcha is ridiculous idea. Deezer team should definitely do something better that this. What I am paying money for helping google to identify buses? That is insane! This is not the user experience I want to have.

I’m about to cancel my family Deezer plan because of forcing to login after every app update (maybe even more often) on every PC in my house. It’s so annoying, especially with this stupid reCaptcha. I hope it’s marked as a critical bug on your dev team roadmap and it will be fixed soon. I love Deezer and don’t want to switch to another service, but you do not give me a choice

The last several times logging into the deezer desktop app, it has forgotten my credentials and required an additional verification process.  Deezer is a music listening app.  There’s no security issue and no call for additional verification.  The verification process you have chosen takes an unreasonable amount of time to complete, which makes it a barrier to usability for a casual use application.  There’s just no logical reason to have the second verification, and certainly not one that takes more than a fraction of a second to complete.  I am asking you to remove that requirement as a hindrance to usability that solves no real problem. 

Sincerely,

Mark Aldridge

Hello,

Using Deezer on the desktop (macOS Catalina) is becoming quite annoying, because I am frequently logged out, and then when logging in I am served a captcha where I have to solve a number of Google’s visual charades with buses and traffic lights. Is this just me?

I love Deezer overall, but it feels increasingly annoying to feel that I am working to use a service that I already payed for… Would it be possible to make the logouts less frequent, and tone down the security level of the captchas?

Cheers

Telmo