Deezer Desktop App - does not keep me logged in and too many Captchas

Hi @Noam Asulin @Migue  @AMircea @Oguzcan Yavas @fuma @Vagn_Henning @Bert Maleszka @Cuzi @sbkeider @n1gth @Kilarie @dmac2286 @Artem Moskalchuk @teqteq @Henry Sahlgren @haneck@beachseeker we are very sorry - this should not be happening. Our Deezer Desktop developers are currently looking into this to make sure you can stay logged into the Deezer Desktop App and only have to go through the annoying Captcha process one single time only. 

Apologies for any inconvenience caused. Please let us know if you have any further questions and thank you for your patience. 

I have the same problem on my Windows OS app. The whole point of having an app is not to have to login everytime you want to use the application. This is really annoying. Each time I want to listen to music I need to spend at least 10 minutes going through this Captcha. 

Looking at the comments, I am not the only one frustrated with this issue. Why doesn’t Deezer do anything about this? I am thinking about leaving to another competing service if this issue is not resolved.

The problem with auto closures is that Google found a mine of useful fools to exploit in order to train their AI. Thanks, Deezer.

8 month late and stil have same problem… I’ll cancel my subscription if nothing change. Please fix it!

Same problem here - Windows 10 client keeps getting logged out and it can take minutes to get past that damn captcha, no other service I use presents so many barriers to a legitimate login. It is intensely annoying and frustrating, the overwhelming impression I get is that Deezer regards its users with contempt, as the enemy.

I’m trialling Spotify now and testing playlist import options. If it works out, I’m out of here.
 

Hi @Armin @Migue @blackpaw @Manuel Roberge 

Thank you for reporting this. Please see the reply above for more info in the meantime 

I am using the Deezer Mac OS app, version 4.18.40. I get logged out very recently (once every 2-3 times after restarting the app). Why can’t it keep my password saved ??

Also, why am I forced to solve a CAPCHA after entering my password ?

Do you have a contract with Google to make your paying customers do unpaid work for Google’s AIs ?

Please solve these two issues, they are very annoying and will soon push me to another service provider

Desktop app just updated via Microsoft Store. And again I need to enter credentials. Why update the app while you have a critical bug?!

Hi @jan.potocki @Noam Asulin @Migue  @AMircea @Oguzcan Yavas @fuma @Vagn_Henning @Bert Maleszka @Cuzi @sbkeider @n1gth @Kilarie @dmac2286 @Artem Moskalchuk @teqteq @Henry Sahlgren @haneck@beachseeker @BenFr @Joao2019 Pedro @Hekofit @claw. @77cats @Telmo Menezes @Armin we are really sorry this is happening and our developers want to fix this asap. Unfortunately, they were not able to reproduce this technical issue so far. Therefore, we all need to work together to get rid of the Deezer Desktop App Logout problem.

Could you please reply to all of the following questions to speed up the process:

1. What is the brand and model of the computer or laptop you are having problems with?
2. Which Operating System Version do you have installed?
3. Which Deezer Desktop App version do you have installed?
4. Were you logged out on the same day? Or a few days later? What was the time period in between?
5. How often did you have to login again so far?
6. Are you using your email address to login OR Google OR Facebook OR MSISDN? 

Thank you so much for your help, we are sure we can we can fix this :)

1. MacBook Pro 2018
2. MacOS 10.13.4
3. Deezer 4.18.40.48
4. 11 Days. Just got it again today.
5. Every few weeks.
6. Email address.

Again - recaptcha came AFTER entering correct credentials - which is just wrong. Fix your shit or i’m out.

At home i’m using Linux with mellow-player to listen to deezer - and i have no issues there! No captcha even on first login.