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iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 242 Topics
  • 974 Replies

242 Topics

F
Runaway Baby
François IsabelleRunaway Baby
asked in iOS

deezer app crashes randomly on iphone 12

The app Deezer on my iPhone 12 crashes randomly  after one song or a few seconds in. I have the 16.0.2 ios version and the most recent version of the app. Is there any way the app is gonna start working correctly again?

1
Freezer
Star Wo-Man
1 year ago
L
Tiny Dancer
Laura KollárováTiny Dancer
asked in iOS

turn off the application while listening to music

Hello! I have a problem with the Deezer app for the last week. When I listen to music, the whole application shuts down at any time. It doesn't matter if I have airpods or not. I have no problem with anything else. I have already updated the application 2 times. What should I do to make it stop?Have a great day and thank you!

1
Freezer
Star Wo-Man
1 year ago
R
Runaway Baby
repepoRunaway Baby
posted in iOS

Can't stream on iphone

Hi!I can’t stream music on my son’s iphone. Tracks appear greyed out. I have a family plan and all the other devices work properly (another iphone, an ipad and a laptop). I can stream podcasts though. I have tried everything: logging out and back, reinstalling the app, power cycle the phone, etc. I see some other people have experienced this same issue.Please help, thanx in advance!

5
Freezer
Star Wo-Man
1 year ago
A
Runaway Baby
Aero.ScottyRunaway Baby
posted in iOS

Error: Failed to play.

I keep getting a Error: Failed to play. The requested content is not loading. (Error: NE0610). I cannot listen to any song. This error happens on both my android and iOS devices. This is NOT a payment issue, because my credit card was already charged for the month of October 2022. Deezer does work on my Windows 10 desktop computer, but as I said it does not work on my mobile devices. I’d rather it work on my mobile devices, because I can’t pick up my computer and put it in my pocket and walk around with it. I’ve tried every fix I’ve seen listed in these forums and none of them work. I’ve un-installed and reinstalled exactly how instructed. I’ve reconnected to my Wi-Fi. I’ve restarted my devices. I’ve logged out and logged back in. Nothing helps. I’ve even expanded the Smart Cache to no avail. As I said, this isn’t limited to just 1 device. It happens on 2 different devices with 2 different software. I prefer to listen to Deezer on my iOS device (which is up to date with the latest soft

3
Jaime.
Community Manager
1 year ago
O
Runaway Baby
Olivier PovelRunaway Baby
asked in iOS

When direct streaming iwatch?

I see numerous questions relating to direct streaming by the iwatch via WiFi or cellular. I am not interested in downloading (this is 2022 not ipod age). A feature Spotify does have!!! Your answer is always NO we don't have this. That is not my question. My question is WHEN will you have this?  Else I am back to Spotify.

1
Alfredo.Deezer
Community Manager
1 year ago
M
Runaway Baby
Martin IvandićRunaway Baby
posted in iOS

Siri on iOS 16

After iOS 16 update, Siri is getting worse and worse , before she was able to play playlist on Deezer now , she isn’t, also there is no more question after after saying play music, which music player should I use overall everything is just worse and worse  I don’t know if this is a Apple thing or Deezer, but it is very annoying 

2
M
Runaway Baby
1 year ago
A
Runaway Baby
A Zephyr SunriseRunaway Baby
asked in iOS

Notifications

Just wondering if anyone else is having issues with the iOS app? Is this happening on Android too? I’ve been missing releases and finding out by YouTube days or weeks later. Not sure why. My Push Notifications option is enabled and I’ve received some in the past, plus opening the app I do see the Bell  having the red notification alert on it. But not every artist/band I’m subbed to is popping up? Any help or advice is appreciated.

1
Yula
Moderator
1 year ago
S
Runaway Baby
SpektakelRunaway Baby
asked in iOS

Chromecast streaming no longer works on Macbook

Until recently I could cast Deezer from a macbook (webversion) and an Iphone SE (app and web) to to a Cambridgde CXN Streamer. The IOS app for the macbook only worked via Airplay. For some reason I can still see the chromecast icon on my macbook, but when I click on it, nothing happens. Does anybody have a clue what could be the reason?    

3
Jaime.
Community Manager
1 year ago
G
Runaway Baby
gianpaolo tessariRunaway Baby
asked in iOS

on ios 16 deeezeer app (music playing) is interrupted opening photos and almos all web site

The app is not protected like in Ios 15…. The music playing stop even if you open a photo…

8
A
1 year ago
A
Tiny Dancer
Angus DuncanTiny Dancer
posted in iOS

Deletion of devices

When I cast from Deezer the Bose devices are incorrect, how do I delete, are these on Deezer, Google cast or Bose?

1
Yula
Moderator
1 year ago
E
Runaway Baby
EverRedRunaway Baby
asked in iOS

Deezer adds tracks to my Favorites

On my iphone 11, when I play Favorites with the download button on, about a quarter to a third of the tracks played are not in my Favorites and Deezer is trying to download songs.Does anyone know how to fix this?Many thanks

8
BigFKahuna
Lucky Star
1 year ago
G
Runaway Baby
Glend2Runaway Baby
asked in iOS

mobile app stops

I’m using iOs on an Xs, system version 15.6.1The app stops playing when the screen turns dark. I removed the app and reinstalled it. The problem was gone for a few days but now recurrs. 

2
G
Runaway Baby
1 year ago
J
Runaway Baby
jrm123Runaway Baby
posted in iOS

B&0 app says songs from deezer are not available

MY b&O app does not play songs from my deezer account, I have tried to log out and in but this did not work

3
Yula
Moderator
1 year ago
T
Runaway Baby
Tal.StanekRunaway Baby
posted in iOS

Same playlist takes over all the time

Hi On my iphone, I play different playlists, but one of them always takes over.What can  I do d ?

3
Yula
Moderator
1 year ago
F
Runaway Baby
flightwatchRunaway Baby
asked in iOS

USB in-car conection issue

In-car screen no longer displays album art work since last Deezer update.  Please can you investigate if the last software update has corrupted the album art work transfer from my iPhone 8SE 2020 to the in car entertainment on a Peugeot 108.  This is a USB connection that has worked since I purchased the car 18 months ago. The failure coincided with your last update but not the IOS update that occurred weeks before.  

4
Yula
Moderator
1 year ago
C
carloom
asked in iOS

Error with the app: downloaded music gone after update

Hi there, Since the last update of my iOS App, all my downloaded music and playlists have been deleted. But still have it in my flow.... I tried to delete the app and install it again but still the same... Anyone having same troubles ?

3
A
1 year ago
S
Runaway Baby
SusanKRunaway Baby
asked in iOS

where is the repeat button iPhone ios 15.6

Repeat button replaced by sound quality button. Where is repeat now? Also Flow seems to play the same playlist over and over rather than an infinite mix.. I miss repeat! 

1
S
Runaway Baby
1 year ago
S
Runaway Baby
sparky16Runaway Baby
asked in iOS

SOUND

HI , I am  having problems with the sound , it seems to be kind of wavey  and keeps going up and down during tracks playing , my internet connection is good , so it’s not that , is there anything I can do  to improve this please as it’s very annoying .Thanks.

1
Alfredo.Deezer
Community Manager
1 year ago
G
Tiny Dancer
Gianluca Marinelli94Tiny Dancer
asked in iOS

problema con il rinnovo

Ho rinnovato l’abbonamento in ritardo per mancanza di soldi nella carta , ho rinnovato dopo che mi è stato sospeso l’account premium e adesso sono 10 giorni e non mi riparte come mai ???

1
Alfredo.Deezer
Community Manager
1 year ago
M
Runaway Baby
MPO33Runaway Baby
asked in iOS

Error: deezer in listening mode on another device

I am getting the error that others experienced.  Says Deezer is in listening mode on another device.  It is not.  My iPhone 12 (iOS versions 15.6.1) is the only linked device in the list.  I have just changed my password and got the error again.    

1
Alfredo.Deezer
Community Manager
1 year ago
Y
Runaway Baby
ysppRunaway Baby
asked in iOS

cant enter in my account

Hello, I moved from Russia to USA, in russia my account didn’t worked as planned, but now in Miami I can’t log in into my account, what can I do with it?when I enter as a yspp, it calls error It look like I was banned

2
Y
Runaway Baby
1 year ago
J
Runaway Baby
Jalexa4Runaway Baby
asked in iOS

Bluetooth earphones not playing music via my Apple Watch 7

Hi Deezer,I recently subscribed to Dexter Premium with the intention of playing my music/streaming when I go jogging without my phone. However I’m frustrated thata) Deezer DOES NOT stream via cellular connection only wifi Does not play music via any Bluetooth earphones (I’ve tried 3 different types) When music does play via wifi only it plays ONLY on my iPhone 12, which defeats the whole purpose!Im using an Apple Watch 7 SE with cellular plan.please clarify what’s happening? I have done most things like deleting Dezzer App from my phone and watch and then reinstalling it.

2
J
Runaway Baby
1 year ago
D
Runaway Baby
Dan MoskovitsRunaway Baby
asked in iOS

360 Server issues?

Is anyone else having a issue with trying to search for music while listening on the 360 app?I’m brand new to the community, and I understand that it’s a work in progress, but not being able to simply search while listening is frustrating.music keeps playing through headphones by the way, just can’t interact with the app at all (and yes I’ve tried turning off and on again in all contexts).Running IOS 15 point whatever the f*** on iPhone 12 Thanks in advance,

4
C
Runaway Baby
1 year ago
P
Tiny Dancer
Pia Bjerregaard ChristensenTiny Dancer
asked in iOS

New music

Hi Deezer,  I can no longer find the new releases. Has it been removed? I really miss it !!! Sincerely, Pia Christensen 

8
P
Tiny Dancer
1 year ago
S
Tiny Dancer
steeko00Tiny Dancer
asked in iOS

No Deezer option on Shazam

So I have read most of the posts on this topic I’m in the UK using a iPhone 6. i have the Deezer app and Shazam when i Shazam a song there is no option to play in Deezer just Apple Music. i deleted Shazam and re installed it, still does not work and I lost ALL of my Shazam history in doing it... why cant I open in Deezer so I can save music to my Deezer favourites?

2
Yula
Moderator
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE