Your computer seems to be offline. We'll keep trying to connect.

Hey @Y.L 

Sorry to hear about how you feel.

Is this happening on the web version of Deezer? Could you specify your browser, and confirm if you try clearing your browser's cache and cookies if that's the case? I say this because we haven't had reports of this issue in quite a while now.

The same thing sometimes happens on Web when I surf Deezer community and I found out once it loads lots of deezer widgets the Deezer web app can fail in playback even, or show this offline message. This can be also because of my free net which is 10 Mbs only. Hope this helps.

I think it gets error as web widget and web players coming from same web server.

Especially on what you are listening right now thread as it has much of widgets. 100% deezer web app playback affected. Cache cleared, so I think this might be an issue here for now.

We'll look into it deeper @hpguru thanks for making your contribution 

It shouldn't be your internet as the speed is more than enough, but it could be on our side. Keep you posted!

this happening to me desktop app and Web  in window 11 and window 10

Same with me...

I recommend making sure that your Windows System is up to date, that your Antivirus software is not preventing Deezer from being used in any way, that the energy-saving option for Deezer is deactivated, and Deezer is installed in its default location (without moving it manually).

Same (WIN11, desktop client).

Pops up every couple of seconds while happily playing music nontheless. It’s driving me nuts.

I also get this offline notification regularly in the web version, whenever the deezer tab was in the background.

It was a DNS problem on my router. I talked with my internet service provider and they fix it. Not a Deezer’ fault. Check your internet, guys.

I kind of support this comment. 

I’m having the same problem being disconnected from Deezer all the time. Like every couple of minutes… Turned off Privacy Essentials and all other blockers including Brave’s standard addblocker, but still no change. Why would i want to change any setting? And who the hell is interested in ads and trackers anyways? NOboby. Except the companies themselves of course.

Why is it a problem for Deezer while EVERY other site works just fine..? Feels like i want to step away from Deezer as soon as possible.

Using Brave on Linux.