Your computer seems to be offline. We'll keep trying to connect.

For me it was the “low-web” add-on. Somehow it deactivates a component that checks for connectivity.

https://github.com/lowwebtech/low-web-extension

I keep having this same error message randomly with web version, it comes and goes regardless if browser is an active window or not. All music loads and plays fine, no stops etc. Running Ubuntu 22.04LTS with latest versions/updates of Firefox/Chrome (Adblock etc disabled) and 4G 100Mbps connection with constant ping running to 8.8.8.8 (Google DNS). I see no connection drops/breaks/lost packages at all, ping usually between 20-40ms. Though this does not affect my listening anyway, it is still very annoying to see this.

I keep having this same error message randomly with web version, it comes and goes regardless if browser is an active window or not. All music loads and plays fine, no stops etc. Running Ubuntu 22.04LTS with latest versions/updates of Firefox/Chrome (Andersen etc disabled) and 4G 100Mbps connection with constant ping running to 8.8.8.8 (Google DNS). I see no connection drops/breaks/lost packages at all, ping usually between 20-40ms. Though this does not affect my listening anyway, it is still very annoying to see this.

 

Hey,

I just wanted to share my experience regarding the frustrating message "Your computer seems to be offline. We'll keep trying to connect." I've been encountering the same issue, even though I'm confident that my computer is not offline. It's been quite a nuisance, especially while using Deezer on my Firefox 82.

However, I managed to find a solution that worked for me, and I thought I'd pass it along. I went into my DuckDuckGo Privacy Essentials add-on and made some configurations. Specifically, I added deezer.com to the list of unprotected sites. Surprisingly, this resolved the problem, and now I can use Deezer without constantly being prompted about my computer's offline status.

I have the same issue using the desktop program. However, my pc is always online and the program always works regardless of the message.

In my case I think my network is blocking some kind of tracker. I will be tailing my log to see if I can figure out what it is. Maybe it could be helpful.

ETA:  I think I found the culprit in my case. The error appears every time this tracker is blocked. I think the program just ‘thinks’ it's offline because it's not receiving a reply. 

I doubt this is the case for everyone in this thread, but it might be worth checking whether this braze thing has been blocked, or perhaps some other tracker that really does break the program, just in case. Hope it helps.

I can confirm it's Braze. At least, it is for me.

If you use a DNS sinkhole, you might want to check whether it's blocked.

I'm not unblocking it, even if that disables some features in the program.

Hi @Beee thanks for sharing that info. 

I just share it with our developers and asked for some help.

When I get anything back from them, I will let you know.

Hi,

Did you have some progress on this?

All trackers disabled in Windows app, but still have this message.

DNS filter enabled with PiHole, and even whitelisting blaze.com I still have this anoying message.

Best.

Try whitelisting braze with an r.

Thanks for the update! Good to know that it's an acknowledged issue. 

That was a typo in my message, sorry.

I found why I still had this message.

Braze was a CNAME for a CDN so we have to also whitelist the fastly URL: d2.shared.global.fastly.net