Your computer seems to be offline. We'll keep trying to connect.

This problem is super annoying and distracting. I am amazed that this problem has been around so long.

I just joined to Deezer from Tidal (which I had been using years) and first thing I see is this annoying Your computer seems to be offline message.

Then I find this 4 years old thread and realise that this thing will NEVER get fixed.

And yes, I do have DNS block list in use and removing it would remove this issue, but this issue would also be removed you just did not print that Error on the screen when it really isn’t an error for user.

To be clear music plays just fine and only thing that is wrong is that error message.

I suppose I have to find an other company where I can give my money.

​@Leonídia.Deezer 

Hi. It’d be advisable to give some feedback about the issue to the community.

Has this issue been addressed yet?
Has some support ticket or similar been opened?
Is there anything else you need from us so the issue is taken into consideration to be solved?

Thanks in advance.

Hi, I’m having the same problem, it’s been happening since last autumn more or less (at first only some individual tracks used to fail, now any track). This only happens on my corporate laptop so I can’t change much regarding the settings. No problem on my phone or personal laptop, but I mostly listen to music while at work. It used to work fine for many years before.

Will this be fixed? Otherwise, unfortunately, I will have to switch to one of the competitors, even though I would prefer to continue using Deezer.

I have also had the message for about a week now (before that I only used the smartphone app). What do I do now? I use Mullvad VPN but Deezer is allowed in Split Tunneling and it doesn't appear immediately, the message pops up after about five minutes, if I click the message away, it pops up again after a while. Why do Apple, Spotify and Tidal get it right but you don't? Fix this crap at last.

I get this on the web app and the desktop app whenever I engage ProtonVPN.  This is essential as I cannot access certain other services from work without obfuscating through a VPN…  but Deezer is allowed on my network.  Oddly I have the desktop app set to be allowed through the VPN (split tunneling) and it still errors with a no connection message.

The deezer.exe process is set to bypass the VPN.  I’ve tried overriding DNS servers in case there’s an issue with a tracker being blocked.  Nothing works.  I can disable the VPN and everything works perfectly, but again I have a non-spoofing reason to require a VPN.  I’m NOT wanting to bypass regional restrictions or anything, and if possible I’d love to set up Deezer to have zero VPN interaction at all.  Am I missing something?  Is there a secondary process or service that needs to also be allowed through the VPN?

I know this is possible, because I have the Android app set to bypass ProtonVPN and it no longer has the connection issue.  Android sandboxes all app processes under an app header that you can pick, though, so 100% of Deezer is automatically allowed through the VPN there.  I just need to know what needs to be filtered out on PC to achieve the same end result.

I’d be willing to experiment to get this working.  Please, use me as a resource.  Again, I am wanting to BYPASS the VPN for anything related to Deezer, not use Deezer through said VPN.  This should be 100% supported by Deezer’s service.

If you are tired of seeing this popup like myself upvote this: 

Just put the following in your hosts file and wait a bit:

127.0.0.1 sdk.fra-01.braze.eu

127.0.0.1 sdk.iad-01.braze.com

The error will appear.

werbungspam wrote:

 

Ok. So my Windows Version is Win11 23H2, Build 22631.4602 and Edge Version 132.0.2957.140  (but it also happens on Chrome and Firefox and Vivaldi and….

However I don’t see any Version of the Deezer WebApp, but because it seems to be such a common issue it shouldn’t be hard to be replicated by the developers.

I’ve read the entire thread and at some point also a video capture was requested and it wasn’t shared, but screenshots were... As feedback, let me tell you this feels unnecessary at least… It is in fact outrageous and annoying, as some kind of bad joke having given enough evidence and the fact this issue has been around for so long worsens the feeling… If this is part of your procedure, please try to improve it and consider this feedback so users have a better support experience.

So, following your procedure I share with you the requested screenshot that shows my Windows 11 version and my Deezer desktop app version. I also attach a short video that shows the everyday Deezer behavior.

Please fix the problem as it annoys many users.

Thanks in advance.

Hi ​@DrPoncho ​@werbungspam ​@metafaniel Thanks for your posts and sorry to hear that issue is not sorted yet for you.

Please try to record a video of the issue and share a screenshot of the Windows version and Deezer app version.

Running version 7.0.1 and can confirm the problem still persist. First post was 4 years ago lol - “we're working on it”. Quite the task apparantly.

Same problem here wit the “normal” web player on different devices and connections

Hi and thanks for the response but, sadly, the issue persists…
I share with you this screenshot of the Windows desktop app that shows both the annoying message and the app version.So no it hasn’t been addressed yet.

Hi ​@thumpingferret201! Indeed, the audio quality setting is related to a different error message.

But since the release of the most recent version 7.0.1 both issues were addressed.

Meaning that the message on top of the screen should be gone.

In addition, we've rolled out a Universal build for seamless compatibility on both Intel and Apple Silicon Macs (just one DMG).

We’ve also resolved the title bar issue on Windows and improved the experience with downloaded content.

Bad bot. You did not even read my comment or the thread.

The quality of my audio has nothing to do with deezer repeatedly saying “Your computer seems to be offline”. This is a bug with your network detection.

As a helpful assistant, you should file a ticket that the network detection is broken. As a short term fix, you should recommend an option to disable the broken “network connectivity” feature.

 

Hi ​@thumpingferret201! Thank you for your message.

I’d suggest checking your audio quality settings in the app.

Make sure they match the quality of the content you've downloaded.

Sometimes mismatched settings can cause issues with playback.

Let me know if that helps!

Can we just get a toggle to permanently turn off the message in the app?

The internet on my pc is fine, it’s your detection of it that is broken. I don’t _really_ care if you fix the root cause, I just want the message to be turned off permanently in the desktop app.

Hi. I hope you release a proper app for Linux OS too, not like the current one with a simple Chromium web app and of course without 3rd party trackers

Hello @Garabet indeed this alert message on top of the Desktop app is unfortunately well known. 

We should see improvements with the revamp of the app that is being developed, but there isn’t yet a release date for it. It could be in the first quarter of 2025.

Regarding your second question, as far as I know, there is no relation between the first topic and the issue you face when casting.

Have you tried to stream in different audio qualities to see if the issue persists?

If you still have the issue, I would recommend resetting Chromecast 4K device and router to see if there are any improvements.

Also, you can try from a different mobile device, just to check if you get the same continuous interruptions of the music.

I said that this issue does not effect playback but this might not be the case because i get frequent disruptions of playback when i use Chromecast Cast feature from my Android Deezer app to my Chromecast 4K streaming device despite having very high quality internet connection. I wonder if i get constant pauses when i use Chromecast from Deezer for this reason? Maybe my network wide adblock causing Chromecast streaming to fail due to your Deezer data tracking issues?

Your developers should have already know this issue for 4 years of reporting from your customers but here you go;

This doesn't effect playback of songs but any Adblock installed in browsers or routers causes Deezer app’s 3rd party trackers to be blocked and the app throws this annoying error message constantly

Hi @Garabet! I’m sorry to hear that you’ve been having this issue, and I appreciate you bringing it to our attention.

To help us look into this further, could you please share a video of the issue showing the message “computer offline”?

I’ll make sure to pass it along to our developers.

I just found this forum post via Google and i cant believe that Deezer let this happen to their customers for 4 years. I recently paid annual subscription fee for Deezer Family and encountered this annoying “computer offline” message because of using network wide Adblocker.

Do not put your small business partners over your customers. I was even recommending Deezer to all my friends too. Now what i am going to say to them? “ohh btw, Deezer is letting 3rd party companies to track your personal data”?