I keep getting the annoying message ‘Your computer seems to be offline. We'll keep trying to connect.’ when I know 100% that my computer is not offline.
Best answer by Leonídia.Deezer
View original
Page 1 / 2
I couldn’t see braze on my router logs, but I seem to have stopped the pop-up on the web player (I don’t use the web app as I cast from Chrome) by whitelisting deezer.com & its subdomains in my router’s DNS resolver, which subscribes to a number of DNS block lists including AdGuard & YoYo.
Note that my chromecast audio kept playing despite the message, but I couldn’t control it while the pop-up was displayed.
I’d welcome an explanation why whitelisting deezer.com should stop the pop-up.
Do you know how to add the CSS custom rule to the Deezer app?
Unfortunately not. It seems to be the same (well, almost) webpage wrapped in Electron, but without DevTools. But even if it came with DevTools, I doubt that you could make persistent changes.
It’s clear that Deezer doesn’t care about this issue. It’s not a bug, it’s working as intended: the selected “Best answer” encourages to de-block telemetry. It is the equivalent of letting people into your home because you get tired of their knocking.
If you don’t feel like whitelisting trackers and still want to get rid of the warning, simply block the HTML element with a custom CSS rule:
div.css-1bg4k38 { display:none }
or block it with an ad blocker like uBlock Origin:
! deezer.com: My computer never seems to be offline
www.deezer.com##.css-1bg4k38
Thank you for the hint.
Do you know how to add the CSS custom rule to the Deezer app?
I don't use an ad blocker and would prefer another solution to enforce these changes.
It’s clear that Deezer doesn’t care about this issue. It’s not a bug, it’s working as intended: the selected “Best answer” encourages to de-block telemetry. It is the equivalent of letting people into your home because you get tired of their knocking.
If you don’t feel like whitelisting trackers and still want to get rid of the warning, simply block the HTML element with a custom CSS rule:
div.css-1bg4k38 { display:none }
or block it with an ad blocker like uBlock Origin:
! deezer.com: My computer never seems to be offline
www.deezer.com##.css-1bg4k38
This has started for me in the last couple of weeks…
The music was still playing so paid little attention to this irritation.
Now music does not play either! Message just persists. “You computer appears to be offline.. bla blah” a couple of times followed by a error banner saying “Error occurred, please try again later”
My definition of later is an hour - its been a week ffs.
Uninstall, reinstall - nothing works
Userlevel 3
+1
I have started to get this message pop-up on all my personal computers.
Well said, @Kael. This is still happening, and it’s most likely because the programmers are relying on Braze’s data analytics for determining if the app is online (instead of using Braze just for what’s designed to do: customer engagement i.e. tracking and spying on Deezer’s customers). Deezer corporate probably does not allow programmers to decouple these two different purposes, hence the issue continues. However, now the IT Helpless Desk can say that in order to keep the app online the users need to whitelist Deezer’s tracking. This is a sad state of affairs.
This thread is 3 years old. Either Deezer is incompetent or analytics are more important than its users. If the error is invalid why is it showing up. Deezers programmers need to put in some more checks before showing an alert like that.
I have been with Deezer for a wile now and pay up front for a yearly subscription.
If you want to grow, make your users happy. Too many companies shoot themselves in the foot by pleasing shareholders. Make your users happy. They will spread the word around about how good it is.
I can only tell people the sound quality is the best, the rest is ok.
Hi
However, there's no fix scheduled at the moment.
Sorry for the inconvenience.😔
Thank you, happy to see this is taken care off, even if a solution is not found yet.
Could be simply to change the error level of the connection failing to braze for a lower level (warning or info for example) to avoid the banner if it goes in a generic error catch - or change the way you call the banner function, all depends how you coded this part but just avoiding showing the banner for this particular check should no be so time consuming to address.
[...]
Try whitelisting braze with an r.
That was a typo in my message, sorry.
I found why I still had this message.
Braze was a CNAME for a CDN so we have to also whitelist the fastly URL: d2.shared.global.fastly.net
Hi,
Did you have some progress on this?
All trackers disabled in Windows app, but still have this message.
DNS filter enabled with PiHole, and even whitelisting blaze.com I still have this anoying message.
Best.
Try whitelisting braze with an r.
Hi
However, there's no fix scheduled at the moment.
Sorry for the inconvenience.😔
Thanks for the update! Good to know that it's an acknowledged issue.
Userlevel 7
+5
Hi
However, there's no fix scheduled at the moment.
Sorry for the inconvenience.😔
Hi,
Did you have some progress on this?
All trackers disabled in Windows app, but still have this message.
DNS filter enabled with PiHole, and even whitelisting blaze.com I still have this anoying message.
Best.
Userlevel 7
+5
Hi
I just share it with our developers and asked for some help.
When I get anything back from them, I will let you know.
I can confirm it's Braze. At least, it is for me.
If you use a DNS sinkhole, you might want to check whether it's blocked.
I'm not unblocking it, even if that disables some features in the program.
I have the same issue using the desktop program. However, my pc is always online and the program always works regardless of the message.
In my case I think my network is blocking some kind of tracker. I will be tailing my log to see if I can figure out what it is. Maybe it could be helpful.
ETA: I think I found the culprit in my case. The error appears every time this tracker is blocked. I think the program just ‘thinks’ it's offline because it's not receiving a reply.
I doubt this is the case for everyone in this thread, but it might be worth checking whether this braze thing has been blocked, or perhaps some other tracker that really does break the program, just in case. Hope it helps.
I keep having this same error message randomly with web version, it comes and goes regardless if browser is an active window or not. All music loads and plays fine, no stops etc. Running Ubuntu 22.04LTS with latest versions/updates of Firefox/Chrome (Andersen etc disabled) and 4G 100Mbps connection with constant ping running to 8.8.8.8 (Google DNS). I see no connection drops/breaks/lost packages at all, ping usually between 20-40ms. Though this does not affect my listening anyway, it is still very annoying to see this.
Hey,
I just wanted to share my experience regarding the frustrating message "Your computer seems to be offline. We'll keep trying to connect." I've been encountering the same issue, even though I'm confident that my computer is not offline. It's been quite a nuisance, especially while using Deezer on my Firefox 82.
However, I managed to find a solution that worked for me, and I thought I'd pass it along. I went into my DuckDuckGo Privacy Essentials add-on and made some configurations. Specifically, I added deezer.com to the list of unprotected sites. Surprisingly, this resolved the problem, and now I can use Deezer without constantly being prompted about my computer's offline status.
I keep having this same error message randomly with web version, it comes and goes regardless if browser is an active window or not. All music loads and plays fine, no stops etc. Running Ubuntu 22.04LTS with latest versions/updates of Firefox/Chrome (Adblock etc disabled) and 4G 100Mbps connection with constant ping running to 8.8.8.8 (Google DNS). I see no connection drops/breaks/lost packages at all, ping usually between 20-40ms. Though this does not affect my listening anyway, it is still very annoying to see this.
For me it was the “low-web” add-on. Somehow it deactivates a component that checks for connectivity.
what a horrible service this is, if you can even call it a service. keeps reporting error, computer seems to be offline when all other sites work fine. don’t want to have to configure anything; just let it work like spotify and all other sites.
I kind of support this comment.
I’m having the same problem being disconnected from Deezer all the time. Like every couple of minutes… Turned off Privacy Essentials and all other blockers including Brave’s standard addblocker, but still no change. Why would i want to change any setting? And who the hell is interested in ads and trackers anyways? NOboby. Except the companies themselves of course.
Why is it a problem for Deezer while EVERY other site works just fine..? Feels like i want to step away from Deezer as soon as possible.
Using Brave on Linux.
It was a DNS problem on my router. I talked with my internet service provider and they fix it. Not a Deezer’ fault. Check your internet, guys.
A
I also get this offline notification regularly in the web version, whenever the deezer tab was in the background.
Same (WIN11, desktop client).
Pops up every couple of seconds while happily playing music nontheless. It’s driving me nuts.
I recommend making sure that your Windows System is up to date, that your Antivirus software is not preventing Deezer from being used in any way, that the energy-saving option for Deezer is deactivated, and Deezer is installed in its default location (without moving it manually).
this happening to me desktop app and Web in window 11 and window 10
Same with me...
Page 1 / 2
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.