I keep getting the annoying message ‘Your computer seems to be offline. We'll keep trying to connect.’ when I know 100% that my computer is not offline.
Best answer by Leonídia.Deezer
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I have the same issue using the desktop program. However, my pc is always online and the program always works regardless of the message.
In my case I think my network is blocking some kind of tracker. I will be tailing my log to see if I can figure out what it is. Maybe it could be helpful.
ETA: I think I found the culprit in my case. The error appears every time this tracker is blocked. I think the program just ‘thinks’ it's offline because it's not receiving a reply.
I doubt this is the case for everyone in this thread, but it might be worth checking whether this braze thing has been blocked, or perhaps some other tracker that really does break the program, just in case. Hope it helps.
This thread is 3 years old. Either Deezer is incompetent or analytics are more important than its users. If the error is invalid why is it showing up. Deezers programmers need to put in some more checks before showing an alert like that.
I have been with Deezer for a wile now and pay up front for a yearly subscription.
If you want to grow, make your users happy. Too many companies shoot themselves in the foot by pleasing shareholders. Make your users happy. They will spread the word around about how good it is.
I can only tell people the sound quality is the best, the rest is ok.
I was having the same problem running Deezer on my Firefox 82.
I could solve it by going to my DuckDuckGo Privacy essentials add-on and configuring it to add deezer.com to the list of unprotected sites.
Userlevel 1
what a horrible service this is, if you can even call it a service. keeps reporting error, computer seems to be offline when all other sites work fine. don’t want to have to configure anything; just let it work like spotify and all other sites.
This is still happening for me. Using the web on Linux.
It’s clear that Deezer doesn’t care about this issue. It’s not a bug, it’s working as intended: the selected “Best answer” encourages to de-block telemetry. It is the equivalent of letting people into your home because you get tired of their knocking.
If you don’t feel like whitelisting trackers and still want to get rid of the warning, simply block the HTML element with a custom CSS rule:
div.css-1bg4k38 { display:none }
or block it with an ad blocker like uBlock Origin:
! deezer.com: My computer never seems to be offline
www.deezer.com##.css-1bg4k38
Userlevel 3
+1
I have started to get this message pop-up on all my personal computers.
Do you know how to add the CSS custom rule to the Deezer app?
Unfortunately not. It seems to be the same (well, almost) webpage wrapped in Electron, but without DevTools. But even if it came with DevTools, I doubt that you could make persistent changes.
Hi,
Did you have some progress on this?
All trackers disabled in Windows app, but still have this message.
DNS filter enabled with PiHole, and even whitelisting blaze.com I still have this anoying message.
Best.
Try whitelisting braze with an r.
Hi
However, there's no fix scheduled at the moment.
Sorry for the inconvenience.😔
Thanks for the update! Good to know that it's an acknowledged issue.
The same thing sometimes happens on Web when I surf Deezer community and I found out once it loads lots of deezer widgets the Deezer web app can fail in playback even, or show this offline message. This can be also because of my free net which is 10 Mbs only. Hope this helps.
I think it gets error as web widget and web players coming from same web server.
Especially on what you are listening right now thread as it has much of widgets. 100% deezer web app playback affected. Cache cleared, so I think this might be an issue here for now.
Same (WIN11, desktop client).
Pops up every couple of seconds while happily playing music nontheless. It’s driving me nuts.
A
I also get this offline notification regularly in the web version, whenever the deezer tab was in the background.
Hi
However, there's no fix scheduled at the moment.
Sorry for the inconvenience.😔
Thank you, happy to see this is taken care off, even if a solution is not found yet.
Could be simply to change the error level of the connection failing to braze for a lower level (warning or info for example) to avoid the banner if it goes in a generic error catch - or change the way you call the banner function, all depends how you coded this part but just avoiding showing the banner for this particular check should no be so time consuming to address.
what a horrible service this is, if you can even call it a service. keeps reporting error, computer seems to be offline when all other sites work fine. don’t want to have to configure anything; just let it work like spotify and all other sites.
I kind of support this comment.
I’m having the same problem being disconnected from Deezer all the time. Like every couple of minutes… Turned off Privacy Essentials and all other blockers including Brave’s standard addblocker, but still no change. Why would i want to change any setting? And who the hell is interested in ads and trackers anyways? NOboby. Except the companies themselves of course.
Why is it a problem for Deezer while EVERY other site works just fine..? Feels like i want to step away from Deezer as soon as possible.
Using Brave on Linux.
This has started for me in the last couple of weeks…
The music was still playing so paid little attention to this irritation.
Now music does not play either! Message just persists. “You computer appears to be offline.. bla blah” a couple of times followed by a error banner saying “Error occurred, please try again later”
My definition of later is an hour - its been a week ffs.
Uninstall, reinstall - nothing works
I was having the same problem running Deezer on my Firefox 82.
I could solve it by going to my DuckDuckGo Privacy essentials add-on and configuring it to add deezer.com to the list of unprotected sites.
Thank you friend.
Userlevel 7
+7
Hey
Thanks for the feedback.
It isn't connected to marketing or advertising, as it happened on my browser too. Our teams are looking into it, please bear with us!
this happening to me desktop app and Web in window 11 and window 10
Same with me...
For me it was the “low-web” add-on. Somehow it deactivates a component that checks for connectivity.
I recommend making sure that your Windows System is up to date, that your Antivirus software is not preventing Deezer from being used in any way, that the energy-saving option for Deezer is deactivated, and Deezer is installed in its default location (without moving it manually).
Well said, @Kael. This is still happening, and it’s most likely because the programmers are relying on Braze’s data analytics for determining if the app is online (instead of using Braze just for what’s designed to do: customer engagement i.e. tracking and spying on Deezer’s customers). Deezer corporate probably does not allow programmers to decouple these two different purposes, hence the issue continues. However, now the IT Helpless Desk can say that in order to keep the app online the users need to whitelist Deezer’s tracking. This is a sad state of affairs.
It’s clear that Deezer doesn’t care about this issue. It’s not a bug, it’s working as intended: the selected “Best answer” encourages to de-block telemetry. It is the equivalent of letting people into your home because you get tired of their knocking.
If you don’t feel like whitelisting trackers and still want to get rid of the warning, simply block the HTML element with a custom CSS rule:
div.css-1bg4k38 { display:none }
or block it with an ad blocker like uBlock Origin:
! deezer.com: My computer never seems to be offline
www.deezer.com##.css-1bg4k38
Thank you for the hint.
Do you know how to add the CSS custom rule to the Deezer app?
I don't use an ad blocker and would prefer another solution to enforce these changes.
Userlevel 7
+7
Hey
Sorry to hear about how you feel.
Is this happening on the web version of Deezer? Could you specify your browser, and confirm if you try clearing your browser's cache and cookies if that's the case? I say this because we haven't had reports of this issue in quite a while now.
Userlevel 7
+5
Hi
However, there's no fix scheduled at the moment.
Sorry for the inconvenience.😔
Userlevel 7
+5
Hi
I just share it with our developers and asked for some help.
When I get anything back from them, I will let you know.
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