Your computer seems to be offline. We'll keep trying to connect.

It’s clear that Deezer doesn’t care about this issue. It’s not a bug, it’s working as intended: the selected “Best answer” encourages to de-block telemetry. It is the equivalent of letting people into your home because you get tired of their knocking.

If you don’t feel like whitelisting trackers and still want to get rid of the warning, simply block the HTML element with a custom CSS rule:

div.css-1bg4k38 { display:none }

or block it with an ad blocker like uBlock Origin:

! deezer.com: My computer never seems to be offline

www.deezer.com##.css-1bg4k38

This thread is 3 years old.  Either Deezer is incompetent or analytics are more important than its users. If the error is invalid why is it showing up. Deezers programmers need to put in some more checks before showing an alert like that. 

 I have been with Deezer for a wile now and pay up front for a yearly subscription. 

If you want to grow, make your users happy. Too many companies shoot themselves in the foot by pleasing shareholders. Make your users happy. They will spread the word around about how good it is. 

I can only tell people the sound quality is the best, the rest is ok. 

I was having the same problem running Deezer on my Firefox 82.

I could solve it by going to my DuckDuckGo Privacy essentials add-on and configuring it to add deezer.com to the list of unprotected sites.

I have the same issue using the desktop program. However, my pc is always online and the program always works regardless of the message.

In my case I think my network is blocking some kind of tracker. I will be tailing my log to see if I can figure out what it is. Maybe it could be helpful.

ETA:  I think I found the culprit in my case. The error appears every time this tracker is blocked. I think the program just ‘thinks’ it's offline because it's not receiving a reply. 

I doubt this is the case for everyone in this thread, but it might be worth checking whether this braze thing has been blocked, or perhaps some other tracker that really does break the program, just in case. Hope it helps.

what a horrible service this is, if you can even call it a service. keeps reporting error, computer seems to be offline when all other sites work fine. don’t want to have to configure anything; just let it work like spotify and all other sites.

Can we just get a toggle to permanently turn off the message in the app?

The internet on my pc is fine, it’s your detection of it that is broken. I don’t _really_ care if you fix the root cause, I just want the message to be turned off permanently in the desktop app.

This is still happening for me. Using the web on Linux.

werbungspam wrote:

 

Ok. So my Windows Version is Win11 23H2, Build 22631.4602 and Edge Version 132.0.2957.140  (but it also happens on Chrome and Firefox and Vivaldi and….

However I don’t see any Version of the Deezer WebApp, but because it seems to be such a common issue it shouldn’t be hard to be replicated by the developers.

Thank you friend.

Your developers should have already know this issue for 4 years of reporting from your customers but here you go;

This doesn't effect playback of songs but any Adblock installed in browsers or routers causes Deezer app’s 3rd party trackers to be blocked and the app throws this annoying error message constantly

Well said, @Kael. This is still happening, and it’s most likely because the programmers are relying on Braze’s data analytics for determining if the app is online (instead of using Braze just for what’s designed to do: customer engagement i.e. tracking and spying on Deezer’s customers). Deezer corporate probably does not allow programmers to decouple these two different purposes, hence the issue continues. However, now the IT Helpless Desk can say that in order to keep the app online the users need to whitelist Deezer’s tracking. This is a sad state of affairs.

I kind of support this comment. 

I’m having the same problem being disconnected from Deezer all the time. Like every couple of minutes… Turned off Privacy Essentials and all other blockers including Brave’s standard addblocker, but still no change. Why would i want to change any setting? And who the hell is interested in ads and trackers anyways? NOboby. Except the companies themselves of course.

Why is it a problem for Deezer while EVERY other site works just fine..? Feels like i want to step away from Deezer as soon as possible.

Using Brave on Linux.

I also get this offline notification regularly in the web version, whenever the deezer tab was in the background.

Try whitelisting braze with an r.

Thanks for the update! Good to know that it's an acknowledged issue. 

Thank you, happy to see this is taken care off, even if a solution is not found yet.

Could be simply to change the error level of the connection failing to braze for a lower level (warning or info for example) to avoid the banner if it goes in a generic error catch - or change the way you call the banner function, all depends how you coded this part but just avoiding showing the banner for this particular check should no be so time consuming to address.

Hey @vilirian 

Thanks for the feedback.

It isn't connected to marketing or advertising, as it happened on my browser too. Our teams are looking into it, please bear with us!

This might happen if you block the marketing / advertising resources deezer tries to load (for example appboy).

I understand Deezer wants to run this kind of things, however I think the banner is too much.

I have started to get this message pop-up on all my personal computers. 

This has started for me in the last couple of weeks…
The music was still playing so paid little attention to this irritation.
Now music does not play either! Message just persists. “You computer appears to be offline.. bla blah” a couple of times followed by a error banner saying “Error occurred, please try again later”

My definition of later is an hour - its been a week ffs.
Uninstall, reinstall - nothing works

Unfortunately not. It seems to be the same (well, almost) webpage wrapped in Electron, but without DevTools. But even if it came with DevTools, I doubt that you could make persistent changes.

Thank you for this - blocked via uBlock on my Brave browser. Appreciate you.

Hi. I hope you release a proper app for Linux OS too, not like the current one with a simple Chromium web app and of course without 3rd party trackers

I just found this forum post via Google and i cant believe that Deezer let this happen to their customers for 4 years. I recently paid annual subscription fee for Deezer Family and encountered this annoying “computer offline” message because of using network wide Adblocker.

Do not put your small business partners over your customers. I was even recommending Deezer to all my friends too. Now what i am going to say to them? “ohh btw, Deezer is letting 3rd party companies to track your personal data”?

The same thing sometimes happens on Web when I surf Deezer community and I found out once it loads lots of deezer widgets the Deezer web app can fail in playback even, or show this offline message. This can be also because of my free net which is 10 Mbs only. Hope this helps.

I think it gets error as web widget and web players coming from same web server.

Especially on what you are listening right now thread as it has much of widgets. 100% deezer web app playback affected. Cache cleared, so I think this might be an issue here for now.