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▶ REPORT HERE: Error in a track/song/album

P
Rank
Hi,

I have experienced an error in a couple of tracks. How and where do I report errors?

The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.

It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

329 replies

L
Rank
Userlevel 6
Badge +5

Hi @Christian Salinas, thank you for your message.
Indeed, there seems to be an issue with track 2 on the album "Any Day Now." I did some system updates to see if they resolve the situation. 
As for the second scenario you mentioned, I wasn't able to replicate it on my end. In my case, when the second track concludes, there's a skip to the third track rather than the fourth.
 

C
Rank

Hi @Christian Salinas, thank you for your message.
Indeed, there seems to be an issue with track 2 on the album "Any Day Now." I did some system updates to see if they resolve the situation. 
As for the second scenario you mentioned, I wasn't able to replicate it on my end. In my case, when the second track concludes, there's a skip to the third track rather than the fourth.
 

I just checked and track 2 is still broken

L
Rank
Userlevel 6
Badge +5

Hi @Christian Salinas indeed the issue is not solved yet.

Unfortunately, what can be done on our side I have done it, which is to request to distributor to redeliver the album. Now we need to wait. 

In the meantime, if you have this track in Mp3 you can uploaded to your favourites.

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Christian Salinas you can always report any problem with a song just by clicking on the 3 dots as you can see in the image below. Then, the music team will look after it. Just keep in mind that they deal with a high number of requests and might take a few days to be fixed:
 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Thanks :) 

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