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▶ REPORT HERE: Error in a track/song/album

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N
Rank

In the new album “Music is the Weapon” by Major Lazer the song “QueloQue” its in the list but when you tap on the song other song “Jadi Buti” is starting to play

Rudi
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Userlevel 7
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Hey @Rodrigo Moreira 

Thanks for reporting this. Could I please have the link for the track so that I can forward the same version you're listening to?

R
Rank

Starting at landslide track the music is jamming! Anyone else with this problem??

Rudi
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Userlevel 7
Badge +7

Hey @KidGilgamesh 

Thanks for that. Can we please have the link for the track so that we get the right one?

All forwarded @jaronb thank you :relaxed:

J
Rank

Thanks for the response @Rudi  but unfortunately I've sent the wrong link... here's the faulty track:
https://deezer.page.link/7HeBD7pZky6PxMxg7

K
Rank

There is an error in the song Hello Stranger by Stray Kids. Could someone please look into this for me? Thank You.

Rudi
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Userlevel 7
Badge +7

Thanks a lot @TrakAtak 

Happened the same with me, so I've forwarded your report to our teams :wink:

T
Rank

There’s an issue with track titled (617) by Trocadero. It basically restarts 48 seconds in and cuts off the ending of the track.

https://deezer.page.link/yKccZymUQgtqYEDr5

 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Kyle85 @jaronb 

The albums are playing fine on my side. Because you told us that it's affecting you on Android, please try clearing the app's cache and restarting your phone after :thumbsup_tone2:

J
Rank

https://www.deezer.com/us/track/994810582?utm_campaign=clipboard-generic&utm_source=user_sharing&utm_medium=mobile&utm_content=track-994810582

Hi, I'd like tobreport another song too. This one is skipping all through 

K
Rank
Userlevel 1

Seems to be playing correctly in browser but not in Android app.

K
Rank
Userlevel 1

Hi Rudy. Album is here. Looks like other people are also having problems.

https://www.deezer.com/us/album/174959722?utm_campaign=inapp-eaa-gb-ie-slideup-202009026-10s-super-hits&utm_content=playlist-907257825&utm_medium=obj_stream&utm_source=crm

Rudi
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Userlevel 7
Badge +7

Hey @Kyle85 

Thanks for reporting it! Can we please have the links so that we get the right album?

K
Rank
Userlevel 1

Also Track 5 on CD2.

K
Rank
Userlevel 1

Track 1 on CD2 U Got The Look has same problem, just starts skipping.

K
Rank
Userlevel 1

Hi. Track 3 on CD 1 Housequake is not playing correctly. Can this be looked into please? I have Premium account on Android.

Rudi
Rank
Userlevel 7
Badge +7

Hey @John Doesadafsa

Heard the same here too, thanks for reporting. I've passed it on :wink:

J
Rank

https://www.deezer.com/en/track/981042672
 

Hi. Around 5 min mark, the audio starts breaking...thanks

J
Rank

Hi there @Jake.West 

I've tested the track on my browser, it's all fine. Have you tried clearing cookies and cache to see if it helps? Or playing on another browser to test it out? Let me know :v_tone2:

Try to play in app, there is just one little skip on browser, but on App it’s unplayable due to the error.

V
Rank

Majority of album broken, will not play.

Tracks 6 and 13 work. 

 

http://www.deezer.com/album/556445

Rafael.
Userlevel 7
Badge +7

In this album there are wrong songs, you uploaded mixes of other artist song (Cassius “Cassius 1999“).

 

The right song you can listen here Culture Club - Your Kisses Are Charity (Blouse And Skirt Mix) from other album
https://www.deezer.com/en/track/3427316

 

 

This case is strange, I checked other streaming services and they all have the same error.

 

 

 

This happens because the artist's distributors sent the files like this. We can send them the feedback, but it's their choice to change it.

K
Rank

In this album there are wrong songs, you uploaded mixes of other artist song (Cassius “Cassius 1999“).

 

The right song you can listen here Culture Club - Your Kisses Are Charity (Blouse And Skirt Mix) from other album
https://www.deezer.com/en/track/3427316

 

 

This case is strange, I checked other streaming services and they all have the same error.

 

 

 

Rudi
Rank
Userlevel 7
Badge +7

Hi @Kamil Walkiewicz 

Thanks for getting in touch. I'm not sure I understand - the 3 tracks seem to be mix versions, no? Are they supposed to belong to another artist?

K
Rank

Hi,in this album (CD single) of Culture Club “Your Kisses Are Charity” there are different songs, I managed to identify it as song by Cassius “Cassius 1999“

 

https://www.deezer.com/en/album/325376

Rudi
Rank
Userlevel 7
Badge +7

Hi there @Jake.West 

I've tested the track on my browser, it's all fine. Have you tried clearing cookies and cache to see if it helps? Or playing on another browser to test it out? Let me know :v_tone2:

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