Deezer For Creators

Hey @Altblankn 

Thanks for reaching out and sorry for the long wait.

Please contact our customer care team here and they should be able to help you out 

Hi @Evgen Kurbatoff 

Profile pic uploaded 

Hey Rudi,

I’ve claim my access to my artist page on backstage 10 days ago and i’m still waiting for it. Are you able to speed this up please ?

Thanks !

Maxime Lamotte

Hey @Maxime Lamotte 
The average response time from our backstage team is 3-4 weeks as they deal with a high volume of artists requests.
If after that period you have not hear from them yet, please contact our customer support team with all the relevant information regarding you application and they will be able check on the system.
Thanks for your patience

Hey! I'm Alen and I registered my artist in backstage but I entered the UPC wrong. Now I can't sign up again cause of my email and I never received an email from you. I need access and I don't know what to do. I don't want to use a different email address. Thanks!

Hey @Lleanto Boy 

Thanks for letting us know. The best now is for you to contact our customer care team here and they can help you sort that out 

Dear @Rudi,

Could you please give me the email for the Customer Care team? Everywhere I look, the links that say “contact them here” just take me straight to the main Deezer webpage, but no actual contact links.

Thank you,

Altblankn

Sure @Altblankn apologies for that. Just click on there link here or copy this into your browser: https://support.deezer.com/hc/en-gb/requests/new

Hello, Deezer I have sent a request for Deezer Backstage since Sep 7 but nothing going on

I haven't received any email from Deezer could you help me Please

https://www.deezer.com/th/artist/105673942

Hi ! To whom it may concern, i’m Asuncion, a french artist.

We have been submitting our request for 5 months and we still don’t have any anwsers.

We contacted the Deezer support 3 times in the Deezer website, once on Twitter and nothing has changed, even if they told us our request was taken. Is it normal ?

It’s important for us because we need to analyse our statistics, and the only plateform on which we can’t do that is Deezer.

Thanks for your answers

Asuncion

Hey @Kun Ananrattanasakul @asuncion 

Thanks for reaching out and for your patience. Please follow it up with our customer care team via the link above, on my reply - they'll help you out with that 

Hello, i have a problem with Deezer Backstage I made my request on april and i dont have any response

Sorry about that delay @SABD please contact our support team in the link mentioned above so that they can follow it up for you 

Hi, I have some songs on deezer through Distrokid.

I am unable to claim my art, the page where I should apply for Backstage isn’t working properly, it doesn’t scroll down in order to fill all the information required.

Thank you

I have minimum 2 months of waiting...That’s not ok at all. Being in charts in some countries..couldn’t manage nothing

Hi there @serjezizzo @False Crab 

Thanks for reaching out. Please contact our Customer Care team here and they'll help you through the process:

• How to contact Deezer Support F.A.Q.

Hello. I'm a DAKOV performer. can i manage my music account somehow?

Hi @DAKOV If you want to have your music on Deezer just follow the instructions above in this topic.
If you have any questions please let me know.

Fixed it ,thanks

Hello, my album “Il giardino degli inconcludenti”
https://deezer.page.link/cdcsDretdJJ4qzMu6 and my single “Negroni (due fiori)” https://deezer.page.link/ktbhgA1KcNDgqMwp6 are attributed to the wrong artist. We have the same stage name, but they’re from Philippines and I’m from Italy. Moreover, my name HALE has to be written in capital letters as it represents an acronym. Could I also claim my artist profile as I haven’t got one at all on Deezer? Thanks in advance!

PB

Hi @halendelon Can you please contact our Deezer Support Team  and provide the URL of your artist page and the URL of your album/track in the wrong artist page?
You can also ask them to change your name to HALE.
If you want to claim your artist profile, please check the info above in this topic.
Let us now how it goes and if you have any further questions

Hi, i am an artist i post my music through tunecore. I would like to link my account or at least change a cover photo. How can i do it? thank you

Hi @Ирина Ханн please check the information above with all the info you need to claim your Deezer profile.
Meanwhile you can send me the URL on Deezer for your artist page and the profile picture you would like to add an I am happy to do it for you.
Thanks

Dear Team,

Thank you for your all services and efforts to meet artists and their fans in this platform.

Kindly informed that we have submitted our information to claim our aritst backstage nearly 2 months ago. Unfortunately, our request  probably has been deleted or out-of-dated. Therefore, we have claimed our profile once again.

Hope you accept our submission this time. We are looking forward a news or notifications from you via email or in this platform regarding our evaluating results.

Thank you for all your efforts and consideration.

illil

Hey @illil 

Thank you for your feedback and patience.

Perhaps there was something wrong with the first request. I recommend you to contact our support team and they can guide you through speeding things up:

• How to contact Deezer Support F.A.Q.

Wishing you a great end of the year!

Hi,

hope you can help me. I had requested access to my Backstage for Artists page on Deezer. But I have had no reply whatsoever. This was a few months now!

Here is my ID https://www.deezer.com/en/artist/92102032.

Could someone help me with this please?

Thanks

Stephanie