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Deezer For Creators

Deezer For Creators
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282 replies

Saravá
Rank

I’m a new artist called Saravá and last week I released 3 tracks: Sem Mágoas, Uma Louca Paixão and Negra Pele (Álbum: Saravá).

The problem is that the álbum is in the wrong profile also called Saravá and I couldn’t request artist acess.

 

Could someone help?

 

 

Saravá
T
Rank

I send my request for Backstage access in May and till today I got no response. Could You pls help!

K
Rank
Userlevel 7
Badge +6

Hello @Aron Sigthors, better to contact our customer support team :slight_smile:

https://www.deezer.com/en/profile/3421485864
K
Rank
Userlevel 7
Badge +6

Hello @K4r4, contact our customer support team so they have a look at your request :slight_smile:

https://www.deezer.com/en/profile/3421485864
K4r4
Rank

i completed my backstage information But this message was displayed

This album doesn't exist or doesn't belong to you

K
Rank
Userlevel 7
Badge +6

Hello @Leonid Nikiforov, please get in touch with our customer support team so they have a look  :slight_smile:

https://www.deezer.com/en/profile/3421485864
Leonid Nikiforov
Rank

Hello! I will be pleasant for advice. I cannot login the Backstage page. Answer - email address is incorrect. But I have just received a confirmation letter. Thank you for help. 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @LuisJimenezTV @ajosephmusic @Kennyblaze619 

Thank you for reaching out and for your patience, artists!

If your request is taking longer than 3 weeks, please reach out to our support team here so they can forward the details of your Backstage request to the right teams at Deezer :thumbsup_tone2:

L
Rank

Hello @LuisJimenezTV, I can’t find your email to the support team, have you used the same email address as the one you have on the Community? Did you get an answer?

Hello @fannyguida, I’d advise you to get in touch with our support team as well.

Hi Kevin, I used the same email address as the one on the Community and I have yet to receive a message.

A
Rank

Hey, I requested access to backstage on 3rd July and was wondering how long it should take? I received email confirmation and was hoping to gain access ahead of my new release in a couple of weeks. Many thanks

K
Rank

 

Hi,

I tried to claim my artist profile via Backstage 1 months ago ..Why haven't I heard back about my backstage registration? I decided to try it again but I was told I’ve already requested access

kindly help me 

S
Rank

Hello @Serro, could you send me via PM the name of the artist page as well as the email address you used for this request, and if you’re the artist or the manager? Thanks :slight_smile:

Alright, on it asap! Thank you for responding.

K
Rank
Userlevel 7
Badge +6

Hello @LuisJimenezTV, I can’t find your email to the support team, have you used the same email address as the one you have on the Community? Did you get an answer?

Hello @fannyguida, I’d advise you to get in touch with our support team as well.

https://www.deezer.com/en/profile/3421485864
F
Rank

Hi  I am having some trouble claiming my artist profile. When I complete my backstage info, right before I accept the T&C, it says that I have already claimed my profile but there must be a mistake. This is the first time that I am claiming my Artist request so I want to know if you can help me solved this because I just release my single and I want to manage and have my profile updated. Thank you. 

 

L
Rank

Hey @Rudi I tried requesting it through the link but it says I already request it. But it’s been close 3 months and no additional updates has been given to me. I sent an email directly to Deezer’s support email and no response.

Rudi
Rank
Userlevel 7
Badge +7

Hi @Dina Rosa 

Thanks for waiting. It might be that your request will still take some time until it's dealt with by the team - the current waiting time is around 21 days. However, feel free to post the pic and the bio here and I can personally add them to your profile in the meantime :wink:

Hey @LuisJimenezTV 

Have you requested access via the link above?

Hi there @Esteban Mejía it's best for you to contact support for a more specific advice. Please click here :thumbsup_tone2:

E
Rank

Hello, I hope you’re having an amazing day.

When I try to submit my backstage profile, it doesn’t allow me to do  it.

Appears the following text.

What can I do?

Greetings :D

This is the problem :s

 

L
Rank

Hello. I've tried to access Deezer Backstage since my EP launched back in May. I distrusted through DistroKid and have heard people having their songs distributed from them are having issues accessing Backstage. My EP is called Lockdown and my artist name is Luis Jiménez. The link is: https://www.deezer.com/us/artist/96961762

D
Rank
 
I've been waiting for 10 days to confirm my artist profile backstage. I have music distributed by onerpm. I need to post a photo and urgent biography.Please approve soon!profile is: http://www.deezer.com/artist/5801560
 

 

K
Rank
Userlevel 7
Badge +6

Hello @Serro, could you send me via PM the name of the artist page as well as the email address you used for this request, and if you’re the artist or the manager? Thanks :slight_smile:

https://www.deezer.com/en/profile/3421485864
S
Rank

Hello @Rudi and @Pia.Deezer

 

I made an application for Deezer backstage over a month ago, just checking to find out the status since I’ve not heard back yer. I tried reapplying but got a “You have already requested access”. 

 

Kindly assist. Thank you.

K
Rank
Userlevel 7
Badge +6

Hello @K.B.Meier, can you send me via PM the email address you used for your request?

https://www.deezer.com/en/profile/3421485864
K
Rank

Hi, I submited backstage access request back in April, and still nothing.
It’s been already 3 months, I actually forgot about that myself.
I tried to submit again, but it returns “You have already requested access to Backstage”.
Just curious if that request isn’t lost in a pile of others!?
Artist page: https://www.deezer.com/en/artist/92436712

Rafael.
Userlevel 7
Badge +7

Hi my name is : labed mederharht 

Artist name : Choppy Vx

i wanna claim my deezer artist profile please

, thanks 

 

Please see above ;)

 

C
Rank

Hi my name is : labed mederharht 

Artist name : Choppy Vx

i wanna claim my deezer artist profile please

, thanks 

 

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