Deezer For Creators

No problem @Paula Dima 

You need to wait for them to reach back to you @Ahmed Hamdy Raouf but don't worry, it'll be sorted quickly once support gets involved.

Hey @DehbPAGE 

Please see above and reach out to our support, they can help you further 

Hello!
I’m the manager for several artists at AFUERENYO MUSIC and would like to claim my artist’s pages. One off them has already been approved: PANTANITO
How can I access my other artists: LEO PIZARRO, LaSucursal SA, RAY CUZA & SEPTETO SAZONANDO, DAVID JACOME
We’re distributing through ONErpm
Thanks for your help!

Miguel Ramón

Hi @Afuerenyo Music in the info above in this page you’ll find all the information to claim your artist’s pages.
If you have any further questions please let us know :)

Thanks @Jaime. So I probably signed in with one of my artists as artist PANTANITO and would like to delete this account in order to open a new one as manager and add all of my artists. (Or can you help me change the existing account?)
Thanks again!!

@Afuerenyo Music are all these artists under the same label and you manage the label, or you just manage them?
Can you please confirm that the Artist page where you requested access and was approved is https://www.deezer.com/en/artist/115397
Thanks

@Jaime. yes, the Artist page I requested is te one you quote https://www.deezer.com/en/artist/115397

And I am the owner of the label and manager of all the artists. These are RAY CUZA & SEPTETO SAZONANDO, LEO PIZARRO, LA SUCURSAL SA and PANTANITO.
Thanks for your help!

Hello @Rudi 
It's been almost a month since this happened and the correction has still not been made, will it be much longer?

Hey @Afuerenyo Music apologies for the delay. I have asked to our team and they suggested the following steps:

1.Sign out of backstage.
2. Fill in the ‘sign up’ form for the new artists. Add the same email address you used for PANTANITO in all of the requests
3.Submit the request.
4. Request will then be approved after internal check-up. You will not receive automated emails saying the procedure is complete so you need

Please keep in mind that the process can take up to 4 weeks after submission. If you don’t have access after that period, please let me know.
Thanks 

Hey @Jaime. Thanks for your search.

I already did as you said and I get this:
“You already requested access to Backstage” and it goes nowhere from here…
Any ideas?
Still got to artists more to go hehe
Thanx again and all the best!

@Afuerenyo Music I have asked to the team and the told me that when you fill the form you need to request access as a manager. 
Then you can add all your artists ID’s.
I hope that helps 

Hi there @Jaime. and thanks a lot for your help!
Right, I’m trying the way you just showed me and anyways it seem I have to delete the previous account because the email with which I registered PANTANITO is already in use (by me, of course) and start the process again…
This is what I get:

Thanx again for your help, please help me get this done

All the best!

M

Hey @Afuerenyo Music I have contacted the music team regarding that and they mentioned that they will proceed to delete the artist account you have with PANTANITO, but might take some time. So meanwhile, what you can do is to create your manager’s account with a different email (if that works for you) so you can gain time with your backstage request. Then after the artists account is removed, you can update that email and add PANTANITO as well.
Let me know how it goes. 

@Jaime. thank you so much for your help! I prefer to wait until they delete the account as long as they tell me when it’s done.

Greets and all the best!
M

Hi. I’m trying to request access to my artist profile via Deezer Backstage but it keeps trying to load the artist name and never stops. Have tried this for almost a week both on Safari and Firefox. Can you help? Thanks!

this is a screenshot of what’s happening; loading never stops and no artist name is shown. thanks,

Sergio.

@Rudi  I'm wondering if this something trusted community members could help with? I know it's probably an almost unending task, but I really valued the artist bios.

I was trying to get access to Backstage earlier but, with each attempt, my artist name never comes up. In fact, no artist names appear and all that shows up is the little loading ring. I tried waiting but that didn’t lead to anything. How do I get it to show something so I can have access?

Hey @Serjonis @TVTENDV 

Thank you for your support and for your patience. Please contact our support if you have Backstage access issues - they can sort that out for you 

• How to contact Deezer Support F.A.Q.

Hey @DrEvil 

I can amend artist bios if needed, what do you have in mind? 

I was thinking making the editing bio ability, available to trusted community members.

thanks, @Rudi 

I’ll try contacting Support

Hello, I have two different musical projects on Deezer but I can't manage the two artist profiles on Deezer Backstage at the same time. Basically, I would like to be able to manage two different artist profiles on Deezer Backstage. Is this possible ?

Hi @Albert Voiturier that is possible.
Just make sure you select a role as manager and not as artist in the first field of the Backstage application form
Then in the third field you will be able to add all your artists.
Let me know if that works.
Thanks :)

That's a very good idea @DrEvil I'll keep that in mind for a collaborative work this year! 

Hi everyone!

We've just launched a private area dedicated to creators here in the community, apply to join now! 

https://en.deezercommunity.com/groups/deezer-for-creators-55

I was wondering if i can claim my artist profile