Deezer For Creators

I've now forwarded the details above to the teams who can fix the profile @Beto.Gebhard. After that, it should take some time for the Backstage access to be granted but at least there won't be any obstacles - let's keep in touch 

 Guys over two months and multiple emails to backstage and nothing….

I need @Rudi @Pia.Deezer @Kevin Deezer  or one of the community people here to actually go do something in the background as this is ridiculous, ive sent 3 follow up emails none of which have been responded to.

I totally get it this is new and volumes are high but come on the timeline here is one thing the lack of communication outside an automated access received email on April 14th is terrible. Can you guys actually go do something here ?

I need you guys to tell me you have spoken to somebody in your backstage team and they are going to sort this.

I mean jeez the automated email doesnt even have a ticket number or anything I can share.

Hi, it has been 14 days since I sent a message to the mail that you specified and I still do not recieve a response, what can I do? 
Have a nice day.

Hi there @A_G 

Requests take a little over 21 days to be granted. It varies according to the resources we currently have available in the Backstage team and obviously the number of requests at once. Please ensure your profile has only your content in it. If there's anything wrong with the profile, for example, music from other artists incorrectly added to it, let us know! 

Hey @Darren O'Brien 

Apologies for the time taken. Please avoid sending more emails, it adds to the backlog of messages the team gets. Like I mentioned to @A_G above, have you got a 'clean' profile? If yes, please send me a PM with the email you used to request access AND the link for your artist profile. I'll be more than happy to reach out to the team and try speed things up for you 

My name is Max Serpentini, 

I am a Deezer Artist  (and customer) 

Is there a way for Deezer Artists to change / update their own Profile / Picture or logo ? 

Is there a ‘Deezer for Artists’ platform similar to other streaming services ?  

For now, can you update my Deezer Artist photo with a logo for now ? 

What are the sizing dimensions for profile pics ? 

Hi Rudy,
There’s 7 days left to complete the 2 months waiting since I requested access to deezer backstage.
The 14 days waiting was due to the response I received from Kevin, who recommended me to write to backstage@deezer.com.
My profile seems to have no problems.
Greetings.

Hi there @maxserpentini 

Thanks for reporting to us here - I've moved your comment here so that you can read more info about our Backstage - but since requests are taking quite some time to be granted, feel free to post the image here and I'll be adding that for you. You can also provide me with a bio, and Facebook and Twitter links 

Hey @A_G sorry to hear that. Send me a PM with your requester email and artist profile and I'll chase this for you 

hi,

it should be possible in the backstage to “erase” albums from your profile if they are not yours.

Can someone help me here?

This album is in our profile and its not ours: album 156279952

How can I take it from our profile?

Thanks

Hi there @NortonPT 

Nice to see you here again. I've asked our teams to remove that album from your profile. Keep us posted and great work with the tunes 

Hi @Rudi 

Thanks a lot, once again.