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Guitar Hero
April 22, 2025
Answered

The requested content is not loading. Error: MS1002

  • April 22, 2025
  • 71 replies
  • 2644 views

Doesn’t matter what software I use, I’m getting this error:

"The requested content is not loading. Error: MS1002"
In freshly installed Android app, in Windows 10 app, just in browsers - MS Edge, Firefox, Waterfox, never mind.

I logged out/in, cleaned cookies, caches etc.

Best answer by Jaime.Deezer

Thank you all for contacting us regarding the MS1002 error message you receive.
Our security system has detected potentially fraudulent activity on your account. This automated detection is part of our ongoing efforts to maintain service integrity and ensure compliance with our Terms of Service.
If you believe this has been triggered in error, please let us know and we will review your case.
Thank you for your understanding.

71 replies

Jaime.Deezer
Community Manager
Community Manager
April 23, 2025

Thank you all for contacting us regarding the MS1002 error message you receive.
Our security system has detected potentially fraudulent activity on your account. This automated detection is part of our ongoing efforts to maintain service integrity and ensure compliance with our Terms of Service.
If you believe this has been triggered in error, please let us know and we will review your case.
Thank you for your understanding.

Guitar Hero
April 23, 2025

Thank you all for contacting us regarding the MS1002 error message you receive.
Our security system has detected potentially fraudulent activity on your account. This automated detection is part of our ongoing efforts to maintain service integrity and ensure compliance with our Terms of Service.
If you believe this has been triggered in error, please let us know and we will review your case.
Thank you for your understanding.

I have two accounts with the same problem. Do you think they're two fraudulent accounts? They should review their methods to keep the app more secure. This isn't the way to leave me without access to my music or to require me to reset the account password every 24 hours due to suspected fraud.
I pay annually and my account now doesn't work on any of my devices and I use it a lot really.

Guitar Hero
April 23, 2025

Thank you all for contacting us regarding the MS1002 error message you receive.
Our security system has detected potentially fraudulent activity on your account. This automated detection is part of our ongoing efforts to maintain service integrity and ensure compliance with our Terms of Service.
If you believe this has been triggered in error, please let us know and we will review your case.
Thank you for your understanding.

so who/where to let know to review my case?  I’m guessing my issue might be vpn sometimes,  sometimes not depending on device.

Guitar Hero
April 23, 2025

Thank you all for contacting us regarding the MS1002 error message you receive.
Our security system has detected potentially fraudulent activity on your account. This automated detection is part of our ongoing efforts to maintain service integrity and ensure compliance with our Terms of Service.
If you believe this has been triggered in error, please let us know and we will review your case.
Thank you for your understanding.

Hello,

Can you review my acount so I can access it again ? Problem started with the usage of a VPN service. Thank you.

exogadgetAuthor
Guitar Hero
April 25, 2025

Thank you all for contacting us regarding the MS1002 error message you receive.
Our security system has detected potentially fraudulent activity on your account. This automated detection is part of our ongoing efforts to maintain service integrity and ensure compliance with our Terms of Service.
If you believe this has been triggered in error, please let us know and we will review your case.
Thank you for your understanding.

So, as I don't know what exactly has been discovered, but I can't refute or confirm that any actions around my account were fraudulent. I didn't notice any suspicions before I lost the opportunity to use the service. Maybe will be good to contact the user in this case with recommendations how to continue the usage?

Guitar Hero
April 25, 2025

Thank you all for contacting us regarding the MS1002 error message you receive.
Our security system has detected potentially fraudulent activity on your account. This automated detection is part of our ongoing efforts to maintain service integrity and ensure compliance with our Terms of Service.
If you believe this has been triggered in error, please let us know and we will review your case.
Thank you for your understanding.

So, as I don't know what exactly has been discovered, but I can't refute or confirm that any actions around my account were fraudulent. I didn't notice any suspicions before I lost the opportunity to use the service. Maybe will be good to contact the user in this case with recommendations how to continue the usage?

I think the same as you. I think this is all a mistake, and I hope they can reverse it. I've been using Deezer for a long time, and this is the first time something like this has happened to me. I'm still waiting for them to fix my account so I can listen to my music again.

Roadie
April 27, 2025

Paid user since 2013 and getting the same error. This means, if not fixed, we won't be charged anymore? 

Roadie
April 28, 2025

I agree with the question. Why is technical support silent, I have 4 accounts in my family and they all have the same problem. I wrote to technical support on the 25th and still haven't received a clear response. When will the problem be resolved? It gives me error 1002 on all my devices.

 

Roadie
April 28, 2025

I honestly don't know why it won't let me play my music. The measure Deezer is taking is incorrect because I have a normal account and I've never done anything strange.

Guitar Hero
April 28, 2025

Block the fraught apps - not the users

 

I am not aware of using anything violating the t&c