The requested content is not loading. Error: MS1002

I am also getting this error as well, this is among all of my devices. I am a very heavy user of deezer with a main part of my day being long commutes. I hope this can get resolved as my devices or account has been having this for the past two weeks.

Thanks.

Zero explanation and no resolution. As far as I'm concerned, I'm cancelling my subscription and requesting a refund in proportion to the time the service was unavailable. Too bad.

I've been without a solution for a week. It won't let me play on any device. I used Deezer a lot, but I think I'll cancel my and my family's accounts if I don't get a solution. What they're saying about this error doesn't make sense. They ask me to restart the router, etc., and nothing happens.

This is literally unacceptable. I've just cancelled and I won't be doing it again. Other people close to me are going to do the same after seeing what could happen to them overnight.

Five days ago, I wrote to tech support to resolve the issue with error 1002 on all my devices, but I still haven't received an answer. Return the money I paid for, who gave you the right to disable my account without any warning. I have paid for a subscription and I want to listen to music at least around the clock, this is my right as a user.

wow 10 days later and now I can play music.  support told me last week,  sorry we’ll let you know once resolved.  I got nothing.  just kept trying each day.  I’m a new user, and the first day after the trial, I get charged, and then cut off for 1/3 of the month.  Guess I'll try Tidal if this becomes re-occuring.

Hi all, If you believe this has been triggered in error, please contact our Deezer Support Team and one our agents will help with your request and review your case.
Thanks for understanding and apologies for the inconvenience

Why do you just restrict listening to music on your account without warning, I wrote to you from another account in technical support, but I did not receive a response, besides, I did not receive any warning about blocking my account. I paid the subscription fee and I want to listen to music around the clock. You are not doing anything to solve the problem, and I have not received any feedback.

My account was blocked about 10 days ago, and there are three other accounts in my family, and all of them are blocked. We wrote to the form you're talking about, but we still haven't received a response. Why don't you send any email notifications with the reasons for blocking, are they secret, or are they illegal? Since you have explained here in general terms, there are some fraudulent actions, but so far I have observed fraud on your part, since the account with the premium subscription simply does not work. Solve the problem, otherwise we will go to court.

Hello all,

Please be sure that we take this case very seriously and we review all accounts that get blocked based on suspicious behavior that don’t comply with our T&Cs.

Warnings are sent beforehand and the accounts only get blocked if we detect recurring wrong patterns.

Regards