Doesn’t matter what software I use, I’m getting this error:
"The requested content is not loading. Error: MS1002"
In freshly installed Android app, in Windows 10 app, just in browsers - MS Edge, Firefox, Waterfox, never mind.
I logged out/in, cleaned cookies, caches etc.
Best answer by Jaime.Deezer
Thank you all for contacting us regarding the MS1002 error message you receive.
Our security system has detected potentially fraudulent activity on your account. This automated detection is part of our ongoing efforts to maintain service integrity and ensure compliance with our Terms of Service.
If you believe this has been triggered in error, please let us know and we will review your case.
Thank you for your understanding.
I understand. It might be the case that live agents were available at that time, but surely someone will follow up on your request.
Thanks for your patience and apologies for the inconvenience.
hate to be a pain here. I still haven’t received any email back about this. 2 days and i still cant play any music
Received this one this morning :)
“We’ve reviewed your case and can confirm that the temporary block on your account was triggered by our security systems due to activity that does not comply with our Terms of Service.
These measures are in place to protect the platform and our users, and the restriction is applied automatically when certain patterns are detected.
The restriction isn’t permanent, and access may be restored if no further issues are detected.”
just wondering when it will be restored? Sadly I still can’t play music :(
still waiting for a response since this message. still no music on my end. My bill just cam out so it would be nice to get the ball rolling please
Today I received this
“Regrettably, I cannot provide you with a specific time frame; however, I can inform you that you will regain access to your account once the system identifies that there are no further issues. I am unable to determine when that will occur.”
has anyone here who has had this error, how long did it take?
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