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Guitar Hero
April 22, 2025
Answered

The requested content is not loading. Error: MS1002

  • April 22, 2025
  • 71 replies
  • 2644 views

Doesn’t matter what software I use, I’m getting this error:

"The requested content is not loading. Error: MS1002"
In freshly installed Android app, in Windows 10 app, just in browsers - MS Edge, Firefox, Waterfox, never mind.

I logged out/in, cleaned cookies, caches etc.

Best answer by Jaime.Deezer

Thank you all for contacting us regarding the MS1002 error message you receive.
Our security system has detected potentially fraudulent activity on your account. This automated detection is part of our ongoing efforts to maintain service integrity and ensure compliance with our Terms of Service.
If you believe this has been triggered in error, please let us know and we will review your case.
Thank you for your understanding.

71 replies

Guitar Hero
April 22, 2025

Same problem here...

Guitar Hero
April 22, 2025

Hi, I'm having the same problem from the United States.

Guitar Hero
April 22, 2025

Hi. Does anyone know why this problem is happening? I haven't been able to play any music on my PC or Android since this morning.

 

Roadie
April 22, 2025

so i had the problem a short time ago, now again, but only on windows. Android still works (tapping on the table) Contacting the support is not exactly helpful. standard answers come, which are also easy to find on the internet, like clear cache or data... done this time... now download 150GB for offline operation... great! As a longtime paid subscriber, since september 2016, we are thinking about switching! The support is insufficient!

Translated with www.DeepL.com/Translator (free version)

Guitar Hero
April 22, 2025

so i had the problem a short time ago, now again, but only on windows. Android still works (tapping on the table) Contacting the support is not exactly helpful. standard answers come, which are also easy to find on the internet, like clear cache or data... done this time... now download 150GB for offline operation... great! As a longtime paid subscriber, since september 2016, we are thinking about switching! The support is insufficient!

Translated with www.DeepL.com/Translator (free version)

In the end you don't tell me how to solve it or how you solved it...

Guitar Hero
April 22, 2025

I have the same issue. MS1002 when trying to play tracks from Web or Desktop apps.

Guitar Hero
April 23, 2025

I am having this issue as well - i’m only a few days into using Deezer and so far it’s great, but if this is a sign of things to come then i may have to reconsider :(

Guitar Hero
April 23, 2025

Looks like the API responds with a 403 status code and an error that says “License token has no sufficient rights on requested media.”.

exogadgetAuthor
Guitar Hero
April 23, 2025

From support, but it didn’t help for me:

Let's try these steps to resolve it:
1.  First, please sign out of Deezer on all your devices
2.  Clear the app cache and data
3.  Reset your password at www.deezer.com/password/reset
4.  Restart your devices
5.  Install the latest version of the Deezer app
6.  Sign in with your new passwordIf the issue persists after trying these steps, please let me know and I'll be happy to help you further

Guitar Hero
April 23, 2025

I’m getting same error.  iOS, Mac app, Macweb, windows web.  reseting password and dumping caches also did not help.  interesting the day my free trial ends and they charge me, it stops working.