Shuffle button missing while casting from Deezer Android app to anything.

  • 7 December 2020
  • 18 replies
  • 152 views

Userlevel 1
  • One hit wonder
  • 1 reply

Like the title says, shuffle icon disappears the moment you start casting.


I wonder what possible reason you would have for this behaviour?


18 replies

Userlevel 7
Badge +8

Yes @J.P 

Thanks for reaching out. At the moment this is set as intended behaviour. I'll pass the feedback to our devs so that your comments can add to the discussion around the development of this feature.

In the meantime, you can stop casting, shuffle your queue list and then cast again :v_tone2:

Userlevel 1

Thanks for the suggestion. I hope your devs can see how silly it seems to have to uncast, shuffle and recast vs just unhiding a button.

Take care

Userlevel 7
Badge +8

Absolutely @J.P we can certainly understand the frustration! Feedback noted :pray_tone2:

Thank you for posting this I was having the same issue and I was curious about why it was only an issue with casting.

Userlevel 7
Badge +8

Please keep us posted for everything else @madmodgirl we're going to keep working on improving this next year and we need your support!

Plus 1 from me on this issue.

I'm currently on the trial hoping to move over from Spotify and the one issue that's stopping me is the poor Chromecast support.

I use it daily and it's jus clunky. The shuffle option is absent as mentioned, but also after playing a few songs from the playlist the Chromecast devices seem to have to reconnect and reload, causing the connection sound to come through my speakers.

Skipping music is slow and seems to reload the entire playlist again.

Userlevel 2

Please fix the shuffle/queue issue on chromecast. It should be a top priority. It ruins the experience. The same issue is on iOS too.

Userlevel 7
Badge +8

Sure thing @blendkrasniqi @robsug 

You definitely got a point here and this has been a demand for quite some time now. We don't have the concrete plans for Chromecast yet but I can assure you that our big focus for 2021 is to improve connectivity and these existent integrations :thumbsup_tone2:

Same issue here. I’ve been using Deezer for some months now and my main issue is the shuffle and cast feature. It doesn’t make sense to have to stop casting, then shuffle your playlist, and cast again.

Userlevel 7
Badge +4

Hi @Robin86 apologies for the inconvenience. As Rudi mentioned above our big focus for 2021 is to improve connectivity and these existent integrations.
Thanks for your patience:nerd:

It’s worse than that. When casting, there is no indication whether Shuffle is on or off. You can turn it on (inadvertently) by pressing Shuffle Play on a playlist, but you cannot turn it off. From then on everything gets shuffled. 

Userlevel 7
Badge +8

Yes @NativeMichael 

The Shuffle feature can only be activated before you cast/stream your queue list - because it isn't a cast feature yet.

There has been a good discussion around this over time, so thank you for adding to this. I'll be forwarding your comments on!

5 months after this thread was started and this is still not resolved? wtf

Userlevel 7
Badge +8

Apologies for how you feel @papipapi 

Could you please be a bit more constructive and let us know what's the problem with your experience? Are you referring to the button not showing or shuffle mode not being present?

Could you also let us know in what device and app version you're observing this? The issue hasn't been replicated on our side yet so it's a bit complex at the moment.

Copied an 8 month old post in this thread.  I still have the same problem.  There is great frustration about random and shuffle but you do nothing about it more than promise.  are you going to fix it at all, honestly?

"

Shuffle button missing while casting from Deezer Android app to anything.

J

Like the title says, shuffle icon disappears the moment you start casting.


I wonder what possible reason you would have for this behaviour?"

Userlevel 7
Badge +8

Hey @Sara Kjellin 

The button doesn't disappear, it's only because we haven't developed the shuffle option for casting yet - simple as that.

The good news is that this is now on our radar and I'm confident our teams will be looking into it in the near future - at the moment we're all focused on lowering the bugs in our platform. Hang in there, please!

Ok. And what about random? Random, not shuffle. 

It's been in demand for a long time and nothing seems to happen ?

Userlevel 7
Badge +8

It's moving up on our priorities @Sara Kjellin please hang in there, I can see this being developed :relaxed:

Reply