Android

I have Deezer on my iPhone and also on an android. It plays without a problem on iPhone but I keep getting an annoying message when I try on my android saying cannot load content. I have tried all the steps on the troubleshooting section and it still won’t - it’s actually worse because I could play the odd album, now I can’t play any 😔

I'm having trouble syncing my songs to my recent songs list. On deezer, everyone has a "recent songs" Playlist which shows you the songs you've listened recently. The songs I'm listening, won't pop up there. It just keeps on the songs I listened a couple days ago. Does anyone know how I can fix this?Would be appreciated!! 

Many times search results are useless. For example I searched for "Shanty". This is the Jonathan Edward's number 1 hit.The search returns results for "Shanti" with an option to search for "Shanty" instead. Choosing to search for "Shanty" instead of "Shanti" then returns some tracks. Click on show all (tracks) and a long list of tracks is displayed, none of them titled "Shanty".Now, if this was an obscure song I might understand, but Shanty was #4 in billboard for 1972.Shanty is a direct hit for the title of the song, and the only direct hit. Why does the search engine think it knows better than the user?Deezer can only find the track if you include the artist name (and if you spell Jonathan correctly). Problems like this impune confidence in using the product. ​​​​​

for the past month or so, my music will not play. if i try to play a song it just gets stuck on loading almost there. i have not been able to play downloaded music either. and before you even ask i restarted my phone, cleared the cache, moved from internal to external and vice versa, and nothing works. i expect this app to work properly especially if im giving you my money for extra features 

When I try to  iew downloaded music I get an error message saying UNABLE TO DOWNLOAD? Any ideas?

Hi,The Android app is really slow. It takes a long time to load an album, song information, artist pages etc. Pressing the three dots while a song is playing to access the artist page or add to a playlist brings up a blank screen. This has been happening on and off for a few months. Is this a current issue with the app or is there something wrong on my end?

Hi, I'm Italian and my distributor is AMUSE.My artist name is BIG PAP, last night (May 26, 2022) my first song entitled TOP BOY - Demo was released on Deezer.https://deezer.page.link/dXdJ6hVGem2qGJGF6-link of my song page on deezer The problem is that they were put in the wrong artist with my same name. Is there a way to separate my music from this other artist?And is there a way for me to manage my page / artist profile?Is it possible to create another profile with the same name BIG PAP to manage my music?Thanks 🙂 

I have a Pixel 4A, Deezer version 7.0.4.62. Tried restarting the app and the phone several times, with no success. The song repeat button repeats it only once (meaning playing the song only two times in a row) and then moves to the next song in line. Happens on whichever song I put on repeat. HELP.

How do I know if my songs are downloading?   I'm trying to download my favorites list (67 songs) and nothing is happening.  It says download starting and then nothing else.  I waited about 10 minutes and turned the wifi off but when I do that all the songs Grey out and will not play.  Also podcasts will not download, there is not even a download option on the episodes.  I am a brand new subscriber so I'm hoping I'm just missing something.

Respected,I have free use of the Deezer application via the A1 mobile network in Serbia.Maybe the problem is that I have a huawei p40 lite phone that doesn't have google support and I can't log in to use the app for free.I hope you will help me resolve the situation, thank you in advanceVaso Krivokapic

Won't let me skip songs. There is no way I am at my limit and I have HIFI membership.  

My subscription expired. I want deezer hifi back but i switched me to family on accident. I can't find where to activate hifi on the android app or Google. I clicked a link provided somewhere else on this site but it was till wouldn't let me sub to hifi :[

Android. Latest app. Force close. Clear cache. 1580 tracks. Added 150gb to my smart cache which is 100gb greater than my current total deezer storage. If i add those missing songs to another playlist, they still don't download. If i remove the song from fav and readd, it still doesn't download. If i undo the download button and redo, i haven't tried and not really willing to. If i uninstall and reinstall, it will download them but then the problem will come back with new songs i add. This is consistent across Android devices but not consistent with the same songs. Some new songs download on my phone but not tablet for example.  There are between 10 and 15 songs that currently do this. I'll add more and see what happens.screenshots for fun…

Hi for the past 24 hours when I go to Downloaded Music and click on a playlist the page disappears and says 'retry.' This is a problem because I use this app as a dance teacher. When will this be rectified? If this app is not dependable then I will need to find other options.Regards

Deezer android 7.0.3.1, unable to view downloaded music page when offline (the whole point of downloading). It keeps saying unable to load page.This is really frustrating! 

Hi,  So when using deezer on my OnePlus 7 Pro running Android 12 (although behavior is consistent on other devices as well) the status bar is always black whereas most apps use the fact that the status bar is transparent by extending the colour of what's being displayed in the app into the statusbar. Would love to sees this fixed. It's a small thing but a thing that makes a big difference in perceived quality experience. 

Recently found out my family account supports HiFi so I went ahead and enabled it. To be sure everything is HiFi I deleted smart cache in the app, force killed the app, cleared it cache and cleared its data. Now it seems that when a track doesn’t have a HiFi version available it falls back to basic instead of HQ. I’ve made video of two phones together, showing the audio settings and displaying that when the HiFi phone falls back to basic (no Hifi or HQ logo available) the other phone set on HQ only still has the HQ logo on the album page.  

HiI have the CCWGTV and have the Deezer app running.  When playing the same song through the app vs casting it from my phone - I thought it just didn’t sound the same.  So I checked the data consumption for each option and Viola ! Casting to CCWGTV                                - 25Mb (roughly) per songPlaying through the built in app           - 5Mb (roughly) per songThis is when playing the same song.  This leads me to believe that when I cast - Chromecast fetches the lossless version of the song.  But...when I use the built-inn app - I am getting AAC (or whatever lossy format is being fetched).Hence my request for clarity - is the Deezer app built into the Chromecast With Google TV able to play HIFI quality?  If it is, where do I make the necessary changes to enable this change?Thanks you.

Using Calyx 3.47.0.2.75 Have uninstalled and reinstalled and restarted. This began a couple of days ago

Parin vuoden ajan nyt jaksanu katsoa kun suosikki kappaleet vaihtaa järjestyksen vanhimmasta uusimpaan vaikka on valittuna uusimmasta vanhimpaan. Eikä päivitä sitten millään valittua järjestystä. Ja nimenomaan soittaa vanhimmasta uusimpaan ja näkymä päinvastoin koko ajanMenee HERMO!!

Trying to access downloaded songs on my phone but I get the message 'Unable to load page'. I refresh the page but keep getting the same message .

I have weird situation.My kid have account on Deezer and can’t login on her phone (realme8). But she can login with her account at desktop, at my android phone and at iPhone. Also she can login in web version from same phone in Chrome. Only Deezer app not working. We are in Serbia, Deezer is not banned here. My account works fine, her account works fine on other devices and web version. I suppose something stuck inside app or phone settings. I’ve tried to reinstall app (with cleaning caches and rebooting phone). Nothing changed. So, question is simple - what should i tune on her phone to bypass this issue?

HiI have enjoyed Deezer for over 5 years and since recent updates, my favourite playlist seems to have a bug. Whenever i want songs to play in recently added order, it plays in default order instead. I have tried deleting app and re installing, i have tried logging in and out. I have tried logging onto my desktop and it is the same there too.How can this issue be fixed? I am not happy with my playlist as a result, so annoying :(

when play music in mobile app, then stopped playing and logout and requested login again this issue all time from 3 days

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