Podcasts no loading

Forum|Forum|4 years ago
August 11, 2022
4 replies
257 views

Hi, I'm a regular listener to That UFO Podcast but for the last 2 months I have not been able to listen. Every time I try it says Error: failed to play.

I have uninstalled and reinstalled the app numerous times. Deleted the cache, all the usual stuff and still not working.

Can someone help me please!?

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Best answer by Alfredo.Deezer

Hello @Jayprice

There is already a new update of the Deezer app. Please update it to the new version and let us know if you are still having the error message on your mobile device. If possible, please also send us a screenshot of it to check it out

Thanks :)

Yula

Deezer Staff

Hey @Jayprice, Sorry to hear that!

Can you hear from other devices?

Can you send me the link of the latest episode please?

Thanks a lot

(She/her) add your pronouns to your signature!

J

JaypriceAuthor

One Hit Wonder

Thanks Yula, I can hear from my laptop but not my phone. Here is the link -

https://deezer.page.link/ZsfYuFgEeEqWh6cT7

Alfredo.DeezerAnswer

Community Manager

Hello @Jayprice

There is already a new update of the Deezer app. Please update it to the new version and let us know if you are still having the error message on your mobile device. If possible, please also send us a screenshot of it to check it out

Thanks :)

J

JaypriceAuthor

One Hit Wonder

Hi there, i have the latest update. It works for other podcasts just not my favourite, very annoying. Here's the screenshot -

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