include
Answered

Error: failed to play. The requested content is not loading

S
I keep getting this error pop up, not sure how to fix it. I've tried a few things
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.

I have an Lg g6
icon

Best answer by dixon 25 May 2021, 13:06

View original

81 replies

J
Rank
Userlevel 3
Badge +1

I had the same issue today in the Windows app and the web app on my desktop. The following fixed it for me:

 

start > run > cmd

type in the following

ipconfig /flushdns

and press enter

 

After that i restarted the app and music worked again.

 

 

edit: nevermind, it's broken again.

A

I keep getting this error pop up, not sure how to fix it. I've tried a few things
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.

I have an Lg g6

Same issue here - tried to clear cache in the settings but didn’t work! 

So in the Deezer APP try this….

clear all downloads, close app, try and force close all the way if you know how. Reopen, and find your settings in the Deezer app for audio quality, set to what you want, then find the data storage settings and set the amount of buffer, it’s called smart buffer and crank it up, say add 50    Then close out again,.  Open and start picking songs to download.  😉 that should do it. 
 

 

L
Rank

I keep getting this error pop up, not sure how to fix it. I've tried a few things
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.

I have an Lg g6

Same issue here - tried to clear cache in the settings but didn’t work! 

A

It’s the Data and Storage Smart Cache, thanks to Dixon, it was an easy fix!  :) 
I set mine to 100GB, but I have a lot of mem!

 

Yula
Rank
Userlevel 7
Badge +10

Hey there, 

Have you tried all the steps indicated here? 

 

(She/her) add your pronouns to your signature!
D
Rank

I keep getting that error: failed to play the requested content is not loading" after a song finishes. Its really annoying especially working out. Im considering switching to Spotify but ive had this account for about 7 years on a family plan.

T
Rank

Same issue happening here on computer . Fixed when I downloaded an older version, but I get the notification non stop to upgrade. Very frustrating.

Yula
Rank
Userlevel 7
Badge +10

It’s the same for me on our family account - and this is NOT an issue with the phone or its settings. It’s happening on my phone, on my two PCs (both on Windows and Ubuntu), in all possible browsers and also in the desktop app. I’m tired of the support asking people about what phone they’re using, I’m facing this issue for a long time now (even on my previous phone) and I am losing my patience.

Which error message do you receive? “Error failed to play”? On your pc you are using the desktop app? 

(She/her) add your pronouns to your signature!
Yula
Rank
Userlevel 7
Badge +10

Same problem. Error MS2004 on random albums/tracks. What I already tried:

  • give more space to the cache;
  • reinstall app;
  • give less space to the cache;

Xiaomi Mi8.

I’m very very tired of seeing “brand new features with super-duper mood recommendation that allows you to listen even more pop charts from 2000-s” but having at the same time buggy basic functional. It makes using app unpredictable and as many other people here, I’m not sure that I want to continue my subscription.

You get the error “Error MS2004” on your Xiaomi phone? Please make sure your smartcache is always at least half way through the bar. 

(She/her) add your pronouns to your signature!
G
Rank

It’s the same for me on our family account - and this is NOT an issue with the phone or its settings. It’s happening on my phone, on my two PCs (both on Windows and Ubuntu), in all possible browsers and also in the desktop app. I’m tired of the support asking people about what phone they’re using, I’m facing this issue for a long time now (even on my previous phone) and I am losing my patience.

Yuri Be
Rank
Userlevel 3
Badge +1

Same problem. Error MS2004 on random albums/tracks. What I already tried:

  • give more space to the cache;
  • reinstall app;
  • give less space to the cache;

Xiaomi Mi8.

I’m very very tired of seeing “brand new features with super-duper mood recommendation that allows you to listen even more pop charts from 2000-s” but having at the same time buggy basic functional. It makes using app unpredictable and as many other people here, I’m not sure that I want to continue my subscription.

Rudi
Rank
Userlevel 7
Badge +7

Hey @Zoy Brik Tverskoy 

You're actually right about that. I recommend restarting the mobile for the changes to take proper effect, yes. Thanks a lot for sharing your experience with us!

Z
Rank

I think I have found how to fix this. Currently still working it out but iyou need to expand your smart cache if your deezer data is the same as your limit it can't cache any songs which causes it to start and stop error..... working so far only just changed my settings.

 

If you need any trouble shooters Deezer I would like a job 😄😜👊

 

Thank you very much for your advice.

It helps me.
Just after changing configuration I propose to restart a mobile phone to make sure that cache is reconfigured.

 

Rudi
Rank
Userlevel 7
Badge +7

Thank you for your feedback and detailed info given here @Abner Galaviz Garcia @fxsp we're actually working extra hard this time of the year to fix and improve the performance of our Android app.

Can I have the Deezer app version you currently have installed?

F
Rank

@Rudi I’m using the Android app.

Often I’m playing 1 song on repeat forever that I have downloaded. And still playing stops all the time (sometimes after 10mins, sometimes 1 hour ...).

Also playing often stops and I have to get out the phone, open the app and press “retry”. Really? Can’t Deezer just retry 3 times on its own and then skip to the next song if it fails? At least make that a setting.

I emptied the cache but it didn’t help at all. I don’t think re-installing and all the other steps will make any difference.

A
Rank

Can't they just put a code that detects when Deezer goes offline and play just the downloaded songs? Is it that hard? I half-downloaded a playlist because of my lack of space on my phone and I get the message "failed to play" "you can't access the content as the app is disconnected". It seems like the queued songs in online mode are still in the list when I switch to off-line. 

Rudi
Rank
Userlevel 7
Badge +7

Hahaha that's always an option for any app @fxsp not sure if it's the best one! :sweat_smile:

Would you mind sharing what you've tried and more specs about your system to see if we can help?

We're improving the Android app quite considerably this year, but work isn't finished yet. We also introduced specific error messages, so that we can target troubleshooting tips to the right issue, for example :thumbsup_tone2:

F
Rank

Reading all the threads and many replies on that problem (that I also have) the best solutions seems to be to:

 

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • install something else
Rudi
Rank
Userlevel 7
Badge +7

Love the workaround @dixon amazing! :heart_eyes:

This is what our community needs, and Deezer too!

If an opportunity comes up, I'll let you know :stuck_out_tongue_winking_eye:

D
Rank
Userlevel 2
Badge

I think I have found how to fix this. Currently still working it out but iyou need to expand your smart cache if your deezer data is the same as your limit it can't cache any songs which causes it to start and stop error..... working so far only just changed my settings.

 

If you need any trouble shooters Deezer I would like a job 😄😜👊

 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Aroth 

Sorry that's happening.

Could you please let us know your device model, OS and Deezer app version? We might be already working on a solution.

About Google, we're working with them to improve this :thumbsup_tone2:

A
Rank

Same issue on Pixels 2,3 and 4. This is beyond frustrating as it will play a few songs and then stop. I have been a religious Deezer customer and often recommend it. Been having issues for months if this continues I'll be switching to Tidal. Very recently it no longer plays flow/music through voice command on Google Assistant on Sonos speakers. Not sure if it's a Google update or a Deezer one. 

Rudi
Rank
Userlevel 7
Badge +7

Cheers, Dan @dixon 

There's a hotfix version coming out that may improve your experience - I'll need your feedback on that, so please keep the app updated :wink:

D
Rank
Userlevel 2
Badge

Hi Rudi,

 

No SD card as the phone has 256gb as standard. In the last day it hasn't been so consistent but still happens after maybe between 4 or 5 sounds then struggles. Mainly using flow playlists

Thanks again

Dan

Rudi
Rank
Userlevel 7
Badge +7

Hey @dixon do you have an SD card?

I meant that @Beco despite our following app updates, we're actually working on renewing our player. Without going into much unnecessary detail, we made one priority in 2021 to drastically improve the reliability of our service, due to the feedback for the past couple of years. So the work takes several months but then pays off in the long run :grin:

Reply


TERMS OF USE DEEZER COMMUNITY SITE